I cannot open videos for jre podcasts

[3njsmngizasc5gk]

I am can not open videos for podcasts it is only audio option I have tried to reinstall app but it didn’t help. Also the last episode of Joe Rogan Experience with Max Holloway is only 1 minute for me so I can not watch the last episode!!!!!!!!

Plan

Free/Premium

Country

Armenia

Device

(iPhone 12)

My Question or Issue

[XJEORJ]

Same for me! 

did you manage to find a solution? I can’t listen to the Max podcast at all!

[Jeremy]

Hey there folks,

Thank you for your posts here in the Community. We're happy to help.

We just checked this from our end and we was able to listen to the episode.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

We also recommend that you check the phone's battery settings and make sure that Spotify is set as an exception if you're using the battery optimization option.

1. Low Power Mode (Settings -> Battery -> Low Power Mode) needs to be off 
2. Background App Refresh (Settings -> General-> Background App Refresh needs to be ON for Spotify

If Background refresh is greyed out in the ON position, go To Settings - > General - > Background App Refresh - > Turn on the option for the system, and then you can turn on / off by app.

It would also be great if you can let us know if this occurs on one specific device or multiple devices?

Let us know how everything goes so that we can continue to assist you if you need us to. We're always one reply away.

[XJEORJ]

Thank you for the solution.

I clean installed it an it the podcast normal playing time showed up.

However, the "download audio only" option under "data saver" has dissapeared.

I'm guessing clean installing again is necessary...?

[Novy]

Hi @XJEORJ, 

Thanks for getting back to us. 

Would you mind letting us know your device's make, model, exact OS version and the Spotify version you're currently running?

Also, could you send over a screenshot where we can see how your settings appear? Just attach it to your next response to us by using the Insert Photos option in the post editor, and make sure to exclude any personal info from it. 

We'll keep an eye out for your reply. 

[AyuTheHuman]

Hi there!

Were you able to view the videos of the podcast in the past? If not, then I think it's because since Spotify launched in your region recently, the feature is yet unavailable. (A lot of users from countries where Spotify just launched also have this problem.)

I don't have any clue when it's going to be updated, so I guess the only thing I can advise is to be patient.

Hope this helps!

[U2traevious]

I have same issue. The app is horrible and I wish they didnt make JRE exclusive to Spotify.

[Elena]

Hey @U2traevious!

Thanks for posting and sorry to hear you feel this way. We'll do our best to help you solve this.

Can you let us know if you've tried the steps the listed above?

We'll also need to know the device you're using and if this happens with all episodes and both on 4G or Wi-Fi?

One we have more info we'll be able to troubleshoot further. 

We appreciate your cooperation with this.