I cant add song to my favorite ones

[benik-123]

Plan

Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I can't add musig ti my favorite ones I click the heart or put add to favorites and it doesn't appear pls help me. I only have 500 songs 

[beccadoesmusic]

Hi,

This may be caused by using an older version of Spotify. I suggest updating and re-installing the app whether you're using desktop or mobile and trying again. 

If you encounter further problems, please reply below!

[Novy]

Hey there @benik-123, 

Thanks for reaching out about this in the Community, and welcome 🙂

As @beccadoesmusic suggested, reinstalling the app can be helpful in this case. We'd recommend making sure to follow these steps in order to perform a clean reinstall, as this is more thorough than a regular one and will ensure that you're running the latest app version. 

If this doesn't do the trick, could you confirm if this is happening across all your devices? 

Keep us posted. 

[Guisteffen]

Hey, this is happening to me for a while now. I have updated the app, and it happens both in the mobile or desktop versions. How can I fix this?

[Maria]

Hey there @Guisteffen,

Thanks for posting on the Community!

Just to confirm, are you receiving any specific error messages when you're trying to add songs to your Liked songs playlist? Could you check if the same thing happens when following the steps on this page?

It's also worth clearing any stored cache from the app. Once it's done, try logging out and back in again. This should resync your account info.

Should the issue persist, could you send us a photo or video showing how things look from your end when you're trying to add the songs?

Let us know how it goes.