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I have spotify free on my iphone but have upgraded to spotify premium and c

I have spotify free on my iphone but have upgraded to spotify premium and c

I have made payment for premium and a have received a message that I have 3 months free. Spotify works fine on my free acount with adds but nothing works on the premium pro app except that it opens with a screen that says library but nothing downloads
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Hey there! I am happy to help. 

 

It sounds like you have upgraded to the Premium plan and you're unable to use your plan's features. Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

Billy-JSpotify Star
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