Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242706 Views
  • 79 replies
  • 86 likes
  • 242706 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99742 Views
  • 210 replies
  • 44 likes
  • 99742 Views
  • 210 replies
  • 44 likes

Can I import my local songs as folders?

Hello I have around 16gb's of local music on my phone and I'm thinking of switching to Spotify but first I have a few questions:1. Can my songs be imported with the folder they are in? For example, I have folders like "things I was listening as a kid...

  • Regular
  • Hello I have around 16gb's of local music on my phone and I'm thinking of switching to Spotify but first I have a few questions: 1. Can my songs be imported with the folder they are in? For exampl...
  • sane2
  • Regular
  • 1923 Views
  • 6 replies
  • 0 likes
  • 1923 Views
  • 6 replies
  • 0 likes

Superuser Contribution Hello, today I had a problem with the app, It won't let me play music

It doesn't load any playlist, not even the one I like, when I search for a song and press play, it tells me "you have discovered a premium function" and it doesn't play the song, I need help please

  • Visitor
  • It doesn't load any playlist, not even the one I like, when I search for a song and press play, it tells me "you have discovered a premium function" and it doesn't play the song, I need help please
  • Vasil
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution View library by artist and not only album or song

I was wondering why you can not view or sort a spotify library by artist? It only seems to allow album, song or playlist. I would just simply like to view my library as artist without the album list if possible?

  • Visitor
  • I was wondering why you can not view or sort a spotify library by artist? It only seems to allow album, song or playlist. I would just simply like to view my library as artist without the album list ...
  • Adam8357
  • Visitor
  • 891 Views
  • 2 replies
  • 0 likes
  • 891 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Does listening simutaneously double your stream count?

I've been made aware that offline listens are considered in your total stream count as long as you go online afterwards to upload that data. That left me wondering the following question: If I listen online on one device and offline on another, simul...

  • Newbie
  • I've been made aware that offline listens are considered in your total stream count as long as you go online afterwards to upload that data. That left me wondering the following question:  If I...
  • user-removed
  • Not applicable
  • 574 Views
  • 2 replies
  • 0 likes
  • 574 Views
  • 2 replies
  • 0 likes

Superuser Contribution Function to play a play list in reverse order

I'm missing the function to play a playlist from end to start. (in reverse order)without altering the playlist. so i can play it from start to end, and from end to start.

  • Casual Listener
  • I'm missing the function to play a playlist from end to start. (in reverse order) without altering the playlist. so i can play it from start to end, and from end to start.
  • purple_pineapple
  • Casual Listener
  • 1642 Views
  • 2 replies
  • 3 likes
  • 1642 Views
  • 2 replies
  • 3 likes

Why do my songs sound differently on different networks?

I need some help because my songs change on different networks. On my home wifi, it's the original version but on my data or another network, it's completely different.

  • Visitor
  • I need some help because my songs change on different networks. On my home wifi, it's the original version but on my data or another network, it's completely different.
  • emii28
  • Casual Listener
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Enforce custom sort/order of songs in a playlist so others will see it that way

PlanPremiumCountryUSADeviceiPhone 13 mini, Windows 11 PC, Pixel 7a My Question or IssueI have some playlists that I have been adding music to over the course of a few years. Currently the sorting of the playlist defaults to oldest on top, newest on t...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 mini, Windows 11 PC, Pixel 7a   My Question or Issue I have some playlists that I have been adding music to over the course of a few years. Curr...
  • HanzelMcDonald
  • Casual Listener
  • 624 Views
  • 3 replies
  • 0 likes
  • 624 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have liked the same song from different albums. When I delete one, app deletes all with same name.

PlanPremiumCountryEcuadorDevicePC/Samsung S21Operating SystemWindows 11/Android My Question or Issue On Windows and Android app, when I delete one liked song on my Likes, if there are the same track (on different albums) all the songs goes unliked.

  • Casual Listener
  • Plan Premium Country Ecuador Device PC/Samsung S21 Operating System Windows 11/Android   My Question or Issue   On Windows and Android app, when I delete one liked song on my Lik...
  • AlejaR
  • Moderator
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

'Liked songs' not showing the list

It says I have my 47 songs but it's not showing any of them

  • Visitor
  • It says I have my 47 songs but it's not showing any of them
  • TanyaS
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my "top tracks this month" feature is not updating

For some reason the songs I have been listening to on repeat recently have no been appearing on this list, whilst songs I have not listened to are stuck on thier position on the list. Does anyone know why this is?

  • Casual Listener
  • For some reason the songs I have been listening to on repeat recently have no been appearing on this list, whilst songs I have not listened to are stuck on thier position on the list. Does anyone kno...
  • AddADisplayName
  • Visitor
  • 3915 Views
  • 5 replies
  • 1 likes
  • 3915 Views
  • 5 replies
  • 1 likes

Superuser Contribution Download to only one device

PlanPremiumCountryUnited KingdomDeviceiPhone XR, IPad AirOperating System(iOs) My Question or IssueIs there a way to download only to my phone? My phone has ample storage but my (work) iPad is very limited 16gb

  • Newbie
  • Plan Premium Country United Kingdom Device iPhone XR, IPad Air Operating System (iOs)   My Question or Issue Is there a way to download only to my phone?  My phone has ample stora...
  • OscarDC
  • Moderator
  • 1996 Views
  • 5 replies
  • 0 likes
  • 1996 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why am I getting the msg: Page not available Unable to claim permission?

I am logged in to my spotify account and have been given a link to add to a group playlist for a group event, but I get the following message when I click the link: Page not available. Unable to claim permission.

  • Casual Listener
  • I am logged in to my spotify account and have been given a link to add to a group playlist for a group event, but I get the following message when I click the link: Page not available. Unable to clai...
  • Yordan
  • Moderator
  • 2455 Views
  • 6 replies
  • 0 likes
  • 2455 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Your Library] Daily mix with multiple languages

It would be very nice if daily mixes could play songs in multiple languages. currently a daily mix shuffles songs only in one language.

  • Visitor
  • It would be very nice if daily mixes could play songs in multiple languages. currently a daily mix shuffles songs only in one language.
  • David19611
  • Newbie
  • 828 Views
  • 2 replies
  • 1 likes
  • Your Library
  • 828 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlists inside playlist

It'd nice if there were a feature to make playlists inside a playlist, it'll help organise my music better..

  • Newbie
  • It'd nice if there were a feature to make playlists inside a playlist, it'll help organise my music better.. 
  • Ramboroa
  • Newbie
  • 686 Views
  • 2 replies
  • 0 likes
  • 686 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wife's Duo brought some music from free version and I can't delete it.

When my wife joined Spotify with Duo, it brought some play lists and other things that were on our joint free version of Spotify. I think they are not now on her playlist, they still show up on her library. She's alright with it, but is there not a w...

  • Visitor
  • When my wife joined Spotify with Duo, it brought some play lists and other things that were on our joint free version of Spotify. I think they are not now on her playlist, they still show up on her ...
  • Vasil
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Should my recommended songs be my most played songs?

Usually when I search for a song and play it, random songs plays after which to me is a good way to explore new music. But for a week now it’s just been the exact same songs in the same exact order after the searched song is done playing and it’s dri...

  • Casual Listener
  • Usually when I search for a song and play it, random songs plays after which to me is a good way to explore new music. But for a week now it’s just been the exact same songs in the same exact order a...
  • Ivelina
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mirror (or invert) playlist with custom order

Hi everyone!My question is if in some way my playlist, which has a personalized order, can be inverted so that the most recent songs appear at the top and not at the bottom. I have an iOS device. Thanks!

  • Regular
  • Hi everyone! My question is if in some way my playlist, which has a personalized order, can be inverted so that the most recent songs appear at the top and not at the bottom. I have an iOS device. ...
  • adamgd12
  • Casual Listener
  • 3645 Views
  • 9 replies
  • 4 likes
  • 3645 Views
  • 9 replies
  • 4 likes

Solved!! Playlists - playing downloads internationally

Playing downloads internationally as I travel overseas frequently can I play my downloads internationally offline (or even online)PlanPremiumCountry New Zealand Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

  • Newbie
  • Playing downloads internationally as I travel overseas frequently can I play my downloads internationally offline (or even online) Plan Premium Country New Zealand   Device (iPhone 8, Sam...
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Issues with Autoplaying of Similar Songs When My Music ends.

PlanPremiumCountryIndiaDevice laptopOperating SystemWindows 10 My Question or IssueThe auto-radio that plays after you've finished the last song of a playlist and you are not in either the repeat/shuffle mode keeps playing the same song. (The Ladder ...

  • Regular
  •   Plan Premium Country India Device  laptop Operating System Windows 10   My Question or Issue The auto-radio that plays after you've finished the last song of a playlist an...
  • Not applicable
  • 1504 Views
  • 5 replies
  • 0 likes
  • 1504 Views
  • 5 replies
  • 0 likes