Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201362 Views
  • 71 replies
  • 73 likes
  • 201362 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 69197 Views
  • 107 replies
  • 40 likes
  • 69197 Views
  • 107 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146422 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146422 Views
  • 66 replies
  • 49 likes

Superuser Contribution Re: Podcast video not working

I I have uninstalled and then reinstalled the app and the video podcasts will work for a day and then it doesn't work after a day. I don't care to watch the video so I turned on audio only and it still doesn't play. I logged onto my computer account ...

  • Visitor
  • I I have uninstalled and then reinstalled the app and the video podcasts will work for a day and then it doesn't work after a day. I don't care to watch the video so I turned on audio only and it sti...
  • Roo04
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suggestion for devs - I reset my "date added" info for liked songs

Plan: PremiumCountry: USADevice: Macbook Pro 2023Operating System: Ventura 13.5 I was dragging a large portion of my liked songs into a playlist on the left side bar. This playlist was located directly under my liked songs. I accidentally dropped the...

  • Newbie
  • Plan: Premium Country: USA Device: Macbook Pro 2023 Operating System: Ventura 13.5   I was dragging a large portion of my liked songs into a playlist on the left side ba...
  • Susan_GP
  • Moderator
  • 270 Views
  • 1 replies
  • 1 likes
  • date added
    Liked Songs Playlist
    sad
    suggestion
  • 270 Views
  • 1 replies
  • 1 likes

Superuser Contribution PS4 cant show my playlist

Recently maybe i press the wrong button accidentally, and now my library has only one song but my liked songs still have those songs i liked before. Now I have to play (liked songs) sequentially. Could anybody help me to make the playlist back? Thank...

  • Visitor
  • Recently maybe i press the wrong button accidentally, and now my library has only one song but my liked songs still have those songs i liked before. Now I have to play (liked songs) sequentially. Cou...
  • Vasil
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doubled and missing albums

PlanPremium DevicePC/Mobile appOperating System(Windows 10, Linux Ubuntu 22.04, latest Android.) My Question or IssueAbout doubled albums – it appears that some artist have two or more instances of the same album. If I had some of them added to my li...

  • Casual Listener
  • Plan Premium   Device PC/Mobile app Operating System (Windows 10, Linux Ubuntu 22.04, latest Android.)   My Question or Issue About doubled albums – it appears that some artist hav...
  • MihailY
  • Moderator
  • 435 Views
  • 5 replies
  • 0 likes
  • doubled albums
    Missing Albums
  • 435 Views
  • 5 replies
  • 0 likes

Superuser Contribution Thomas Bergersen - Humanity Chapter V songs do not play anymore

PlanPremiumCountrySwitzerlandDeviceWeb & PhoneOperating SystemAndroid My Question or IssueMy absolute favorite album on Spotify these days is Thomas Bergersen - Humanity V (https://open.spotify.com/album/0O1VRGvqznGS0lxv3N3sDY). However, I am not abl...

  • Casual Listener
  • Plan Premium Country Switzerland Device Web & Phone Operating System Android   My Question or Issue My absolute favorite album on Spotify these days is Thomas Bergersen - Humanity ...
  • MihailY
  • Moderator
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why is my Steve Earle playlist all greyed out?

PlanPremiumCountryUK and FranceDeviceiPhone 11, Macbook Pro, Amazon FirestickOperating SystemVarious My Question or IssueI made a six-hour Best of Steve Earle playlist a few years back. I noticed it was all greyed out sometime last year and presumed ...

  • Gig Goer
  • Plan Premium Country UK and France Device iPhone 11, Macbook Pro, Amazon Firestick Operating System Various   My Question or Issue I made a six-hour Best of Steve Earle playlist a few ...
  • Yordan
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Report ads as inappropriate?

I'm curious to know if there's a way to report the audio ads in between tracks on the free service as inappropriate? I'm not particularly fond of the Internode (Australia) ad where the guy is eating chips and talking with food in his mouth. It makes ...

  • Casual Listener
  • I'm curious to know if there's a way to report the audio ads in between tracks on the free service as inappropriate?   I'm not particularly fond of the Internode (Australia) ad where the guy...
  • amahler
  • Regular
  • 29082 Views
  • 32 replies
  • 15 likes
  • 29082 Views
  • 32 replies
  • 15 likes

Superuser Contribution "Played" tag deleted from list

All "played" tags as well as current "current location in playtime" got deleted from an entire podcast. These were 100+ episodes, out of a list of 500+.This sucks pretty bad as it's impossible to tell now what I have listened to and what not.

  • Visitor
  • All "played" tags as well as current "current location in playtime" got deleted from an entire podcast. These were 100+ episodes, out of a list of 500+. This sucks pretty bad as it's impossible to...
  • Vasil
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Artists Dashboard keeps saying "Something went wrong. Reload"

Hi, I have the same problem, I followed the instructions in the topic without success. When I try to request the artist page from routenote for the first time I keep receiving the same message. I also tried from the Android phone with the same result...

  • Visitor
  • Hi, I have the same problem, I followed the instructions in the topic without success. When I try to request the artist page from routenote for the first time I keep receiving the same message. I als...
  • Joan
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Daily mixes not matching artists

PlanPremium CountryUSA DeviceiPhone 14 Pro, MacBook Pro late 2019 Operating System(iOS 17.2.1, macOS Sonoma 14.2.1) My Question or Issue I am having an issue with some of my daily mixes not showing the right artists for the mix. I have one called a C...

  • Regular
  • Plan Premium   Country USA   Device iPhone 14 Pro, MacBook Pro late 2019   Operating System (iOS 17.2.1, macOS Sonoma 14.2.1)   My Question or Issue   I am havi...
  • madwonderland13
  • Regular
  • 295 Views
  • 4 replies
  • 0 likes
  • Daily Mixes
    Troubleshooting
  • 295 Views
  • 4 replies
  • 0 likes

Spotify Playlist Not Updating

There is this playlist made by Spotify which shows me new music every Friday and it used to update weekly but stopped updating around 4 weeks ago. What's going on? https://open.spotify.com/playlist/37i9dQZF1DX1mdpXpgpDiF?si=0AXrwn8MTVycIRseGZc8nQ&utm...

  • Newbie
  • There is this playlist made by Spotify which shows me new music every Friday and it used to update weekly but stopped updating around 4 weeks ago. What's going on?     https://...
  • Amitut1
  • Newbie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution My liked songs doesnt play on queue. Like back to back after subscribing the premium

Iam not getting my liked songs in queue. Like back to back. Even after subscribing. Can anyone help me in this

  • Visitor
  • Iam not getting my liked songs in queue. Like back to back. Even after subscribing. Can anyone help me in this
  • Vasil
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download of songs but original is not downloaded

I tried to download a song from Eagles but when I played it, it was the same song sung by some other group or a karaoke

  • Visitor
  • I tried to download a song from Eagles but when I played it, it was the same song sung by some other group or a karaoke 
  • Vasil
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution como invertir mi playlis

Cuando descargo una canción de spoty y la pongo en mi playlis aparece hasta abajo del la playlis y yo quiero que que aparezca arriba y que las que agregue anterior mente aparezcan abajo, como le hago?

  • Visitor
  • Cuando descargo una canción de spoty y la pongo en mi playlis aparece hasta abajo del la playlis y yo quiero que que aparezca arriba y que las que agregue anterior mente aparezcan abajo, como le hago...
  • Vasil
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Only!!!

Hi all! Is there a way to stop getting smart shuffle songs? I realize how to turn it off, but songs not in my playlist (or even library) creep in after about 10 playlist songs. I don't want to go back to iTunes... but I pay the full price to listen t...

  • Casual Listener
  • Hi all! Is there a way to stop getting smart shuffle songs? I realize how to turn it off, but songs not in my playlist (or even library) creep in after about 10 playlist songs. I don't want to go bac...
  • Vasil
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify only shows Sounds system not separate Echo dot

I have linked my Alexa to Spotify and it's been working fine for months. I recently got an amazon FireTv and now when I want to play music from Spotify on my Echo Dot it only shows "Everywhere" and "Sound System" in the devices list on not just my Ec...

  • Newbie
  • I have linked my Alexa to Spotify and it's been working fine for months. I recently got an amazon FireTv and now when I want to play music from Spotify on my Echo Dot it only shows "Everywhere" and "...
  • Ivelina
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with favorites

Plan: FreeCountry: PolandDevice: SmartphoneOperating System: Android 13My Question or Issue many of ignored tracks got unignored without my interaction and were playedsome of favored by me tracks have removed their "favorite" status without my intera...

  • Regular
  • Plan: Free Country: Poland Device: Smartphone Operating System: Android 13 My Question or Issue   many of ignored tracks got unignored without my interaction and were played some of fav...
  • Joan
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Podcasts don't play

None of the bfelow information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Window...

  • Visitor
  • None of the bfelow information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Australia    Device (iPhone 8, Samsung Gal...
  • Not applicable
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs stop playing mid song

I've looked through the community and it seems that Spotify simply do not care as no Spotify staff have resolved this issue.I pay for Spotify Premium and quite honestly don't know why as this appears to be a common fault.I'l play a playlist and a cou...

  • Casual Listener
  • I've looked through the community and it seems that Spotify simply do not care as no Spotify staff have resolved this issue. I pay for Spotify Premium and quite honestly don't know why as this app...
  • matsorbation
  • Regular
  • 1079 Views
  • 9 replies
  • 0 likes
  • Spotify Stopyfy
  • 1079 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Custom Songs not available on mobile devices

I'm using Spotify Premium on my Samsung Galaxy S9 and my Asus laptop. Everything is up to date. My phone and my laptop are on the same wifi network and I've tried this with MULTIPLE different networks.Anyway, my issue is that songs I import from my l...

  • Music Fan
  • I'm using Spotify Premium on my Samsung Galaxy S9 and my Asus laptop. Everything is up to date. My phone and my laptop are on the same wifi network and I've tried this with MULTIPLE different network...
  • Pepper43
  • Visitor
  • 11099 Views
  • 22 replies
  • 0 likes
  • 11099 Views
  • 22 replies
  • 0 likes