Library

[Miri28_8]

Whenever i download songs and try to play them offline they won't play unless I've my data on!! I tried everything and nothing solves this issue for me... my phone is a samsung a72 android and I'm on family plan.

[Dian]

Hey @Miri28_8,

Thanks for posting in the Community.

After downloading the content you want to listen to offline, have you activated the offline mode of the app as described here? Did this work?

Keep us posted.

Cheers!

[Miri28_8]

I did and it didn't work, the library shows up with the downloads just fine but when i try to play any song they won't get played, they only get played from playlists but from the library they won't. 

[Eni]

Hey there @Miri28_8, 

Thanks for getting back to us. 

We can confirm that our tech team is currently looking into this, so make sure to add your vote to the Ongoing Issue here by clicking on the Thumbs up icon, if you haven't already. Make sure to provide us with the info we're asking for in the Status update in the comments.  

Though we can't set an exact time frame for when this will be fixed, it'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. We'll be sure to keep you updated with any news on the matter there.

Hope you find this useful. Keep us posted if you have any questions.