Liked Music Disappeared. Unable to search for music.

[tdcook94]

Plan

Premium

Country

England

Device

Samsung Galaxy A51

Operating System

Android

My Question or Issue

All of my Liked Songs have disappeared apart from two. All of Playlists are still present with the songs downloaded.

My Daily Mix is showing all of the music that I have previously saved and when I click on a song from one of the Daily Mix's, it shows the green love heart symbol, showing that it should be in my Liked Songs. But then this song is not present under my Liked Songs.

I also cannot search for new music on the browse. I have tried when being connected to wifi and through my mobile data. My settings are saved to download using cellular.

My app is up to date and I have also restarted my phone. 

I have been a premium member for four years now and this has never happened before.

I hope that I have given you enough information in order for you to please suggest how I can solve this problem.

Many Thanks!!

[Billy-J]

Hey @tdcook94, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!