Mi crédito y mi cuenta ya desaparecieron

[#1]

Dos tarjetas de regalo las coloque en mi servicio en México y no se refleja en mi cuenta y aparte me mandó al plan gratuito pagué dos tarjetas de $115.00

[Vasil]

Hey there!

Thanks for reaching out. 
Hope you don't mind us replying in English 🙂
 

From what I can understand you're saying that you've redeemed the gift cards but the Premium time has not been extended?

If this is correct and you still have the gift cards with you, I'd first check if trying the codes again would say they have already been used.

In case they have been redeemed, would it be possible that you've redeemed them on a different account by mistake?
This article can help you out in checking if you have one.

Keep us posted on how things go and we'll do our best to get to the bottom of this 🙌🏼
Cheers!