Ongoing downloads

[CastilloJoshua]

Plan

Premium

Country

Philippines

Device

Oppo Reno

Operating System

Android Oreo

My Question or Issue

I can't cancel my ongoing downloads.  Whenever I turn off the download toggle, it just revert and continue the download. I found out that the only way to cancel an ongoing download is to remove that album / song in your library. Is this a bug?

[Billy-J]

Hey @CastilloJoshua, thanks for reaching out to the Community!

I'm sorry to hear this.

Could you try a clean reinstall of the app following these steps? If that doesn't help, could you reply here with a screenshot or screen recording of what you're referring to exactly? 

Let me know how this goes!

[CastilloJoshua]

Here's a screen recording of what's happening:

[CastilloJoshua]

Before I knew that removing the album from your library is the only way to cancel an ongoing download, it already consumed a lot of my data. My download was almost done before I solved the issue. 

[CastilloJoshua]

I already performed a clean re-install. It doesn't solve the issue. I really need to remove the album / song from my library in order to cancel its ongoing download, that's the only way. Turning off the download switch still won't work. 

[Billy-J]

Hey @CastilloJoshua,

Can you make sure that you have all the latest updates on both the app and and your device?

Also, let me know if you have any cache clearing apps that might be interfering with the downloads. Some smartphones come with preinstalled ones so you can always disable them if you have any.

Keep me posted!