Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Over 50% of songs missing from my playlist!

Over 50% of songs missing from my playlist!

Plan

Premium

Country

USA

Device

Samsung Galaxy S2 Ultra, windows laptop, desktop browsers

Operating System

Android, Windows

 

My Question or Issue

 

I reached out to support via email and keep getting the run around. More than 50% of songs on one of my playlists disappeared overnight. 

 

I did not delete the songs and they are still available on Spotify as they are still in my library, just not my playlist.

 

I've already tried logging in/out, reinstalling, and showing unplayable songs.

 

If I view my Spotify listening history it shows about a month back my playlist has all the songs. Now it just has a few random albums. I'm really sad about this as I've been building this playlist since 2015. Could you please help me restore it? On Spotify community I saw that this has happened to others and they were able to get most/all of their old playlists restored by your team.

 

Please help! 😔

Reply
0 Replies

Suggested posts