Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242586 Views
  • 79 replies
  • 86 likes
  • 242586 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99598 Views
  • 210 replies
  • 44 likes
  • 99598 Views
  • 210 replies
  • 44 likes

Solved!!Superuser Contribution Spotify only shows Sounds system not separate Echo dot

I have linked my Alexa to Spotify and it's been working fine for months. I recently got an amazon FireTv and now when I want to play music from Spotify on my Echo Dot it only shows "Everywhere" and "Sound System" in the devices list on not just my Ec...

  • Newbie
  • I have linked my Alexa to Spotify and it's been working fine for months. I recently got an amazon FireTv and now when I want to play music from Spotify on my Echo Dot it only shows "Everywhere" and "...
  • Ivelina
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with favorites

Plan: FreeCountry: PolandDevice: SmartphoneOperating System: Android 13My Question or Issue many of ignored tracks got unignored without my interaction and were playedsome of favored by me tracks have removed their "favorite" status without my intera...

  • Regular
  • Plan: Free Country: Poland Device: Smartphone Operating System: Android 13 My Question or Issue   many of ignored tracks got unignored without my interaction and were played some of fav...
  • Joan
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Podcasts don't play

None of the bfelow information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Window...

  • Visitor
  • None of the bfelow information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Australia    Device (iPhone 8, Samsung Gal...
  • Not applicable
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs stop playing mid song

I've looked through the community and it seems that Spotify simply do not care as no Spotify staff have resolved this issue.I pay for Spotify Premium and quite honestly don't know why as this appears to be a common fault.I'l play a playlist and a cou...

  • Casual Listener
  • I've looked through the community and it seems that Spotify simply do not care as no Spotify staff have resolved this issue. I pay for Spotify Premium and quite honestly don't know why as this app...
  • matsorbation
  • Regular
  • 1411 Views
  • 9 replies
  • 0 likes
  • Spotify Stopyfy
  • 1411 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Custom Songs not available on mobile devices

I'm using Spotify Premium on my Samsung Galaxy S9 and my Asus laptop. Everything is up to date. My phone and my laptop are on the same wifi network and I've tried this with MULTIPLE different networks.Anyway, my issue is that songs I import from my l...

  • Music Fan
  • I'm using Spotify Premium on my Samsung Galaxy S9 and my Asus laptop. Everything is up to date. My phone and my laptop are on the same wifi network and I've tried this with MULTIPLE different network...
  • Pepper43
  • Visitor
  • 11930 Views
  • 22 replies
  • 0 likes
  • 11930 Views
  • 22 replies
  • 0 likes

Superuser Contribution New Playlists not updating on Desktop

PlanPremiumDeviceAndroid LG V60Operating SystemWindows 11 My Question or IssueI added new playlists on my Android phone LG v60. The playlists do not appear on my desktop Windows 11 even after I log out and in on both platforms. I tried logging out an...

  • Newbie
  • Plan Premium Device Android LG V60 Operating System Windows 11   My Question or Issue I added new playlists on my Android phone LG v60. The playlists do not appear on my desktop Windows ...
  • MihailY
  • Moderator
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kann ich ein Musikwerk auf meinem PC unter Musik speichern?

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen.PlanKostenlos/PremiumLand Gerät(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 2016)Betrie...

  • Casual Listener
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen. Plan Kostenlos/Premium Land &nbs...
  • MihailY
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wiped Out Songs in a Playlist

PlanPremium My Question or IssueHi, I noticed that in one of my playlists there are no longer any songs. I didn’t delete them and I don’t know what happened. That playlist is public and To be specific, that playlist had over 100 songs and now it’s co...

  • Casual Listener
  • Plan Premium   My Question or Issue Hi, I noticed that in one of my playlists there are no longer any songs. I didn’t delete them and I don’t know what happened. That playlist is public and ...
  • Lyubka
  • Moderator
  • 339 Views
  • 3 replies
  • 0 likes
  • "playlist"
    database
    Delete Song
  • 339 Views
  • 3 replies
  • 0 likes

Superuser Contribution New UI can't load my profile at all. Makes Spotify desktop crash.

PlanDuo PremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue Desktop app can't load my profile since the new UI update. App crashes before I have time to even check the preferences. The web player loads my library but only until the...

  • Roadie
  • Plan Duo Premium Country   Device PC Operating System Windows 10   My Question or Issue   Desktop app can't load my profile since the new UI update. App crashes before I hav...
  • Huothar
  • Roadie
  • 581 Views
  • 8 replies
  • 0 likes
  • 581 Views
  • 8 replies
  • 0 likes

Superuser Contribution How can I play 8D Audios with Spotify

Hi. I recently listen to youtube with 8D audios, saw that they have the same in spotify, but those 8D audios are not playable. Any help on how to enable it?

  • Newbie
  • Hi. I recently listen to youtube with 8D audios, saw that they have the same in spotify, but those 8D audios are not playable. Any help on how to enable it?
  • 26090921
  • Visitor
  • 55271 Views
  • 8 replies
  • 3 likes
  • 55271 Views
  • 8 replies
  • 3 likes

Superuser Contribution the song tab keeps appearing after deleting a song

after deleting a Song from a playlist, the song tab keeps appearing several times. Always, no matter what I press to move out from that window. .PlanpremiumCountry Devicehuawei mate 10Operating Systemandroid My Question or Issue

  • Newbie
  • after deleting a Song from a playlist, the song tab keeps appearing several times. Always, no matter what I press to move out from that window. . Plan premium Country   Device huawei mate ...
  • Ivelina
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Rearranging playlists

Hi I use Spotify on mobile and I wanted the playlists on my profile to appear in a different order. But whenever I choose custom order in my library I am not able to drag and drop. When I hold down on a playlist I just get an option to pin it. I don’...

IMG_5210.png
  • Casual Listener
  • Hi I use Spotify on mobile and I wanted the playlists on my profile to appear in a different order. But whenever I choose custom order in my library I am not able to drag and drop. When I hold down o...
  • Amayy
  • Spotify Star
  • 431 Views
  • 1 replies
  • 1 likes
  • 431 Views
  • 1 replies
  • 1 likes

Superuser Contribution My playlists disappeared when I moved country

PlanFreeCountryUKDeviceiPhone 8Operating SystemiOS 13.3 My Question or IssueHello, I recently moved from Australia to the UK. When logging into my Spotify app from my phone I noticed that all my playlists had disappeared (I had about 3). I read somew...

  • Regular
  • Plan Free Country UK Device iPhone 8 Operating System iOS 13.3   My Question or Issue Hello, I recently moved from Australia to the UK. When logging into my Spotify app ...
  • Ivelina
  • Moderator
  • 3984 Views
  • 17 replies
  • 0 likes
  • 3984 Views
  • 17 replies
  • 0 likes

Superuser Contribution An offline mode that works most of the time, if not always, just like before.

First of all, it's more likely to be a bug report but I'm not sure so I'll put it here for now :In offline mode, editing playlists(even downloaded ones) and sometimes even opening them(the downloaded ones) is impossible. I would like to request that ...

  • Casual Listener
  • First of all, it's more likely to be a bug report but I'm not sure so I'll put it here for now : In offline mode, editing playlists(even downloaded ones) and sometimes even opening them(the download...
  • tillterran
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Superuser Contribution Listening history is not updated when I play Spotify offline on Apple Watch

PlanPremiumCountryUKDeviceiphone 14, Apple Watch 9Operating SystemiOS 16 My Question or IssueI have an issue whereby my listening history is not updated when playing Spotify tracks through an offline playlist from my Apple Watch.For a little context,...

  • Casual Listener
  • Plan Premium Country UK Device iphone 14, Apple Watch 9 Operating System iOS 16   My Question or Issue I have an issue whereby my listening history is not updated when playing Spotify ...
  • Maria
  • Moderator
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Minhas playlist sumiram

PlanDuoCountryBrasil Samsung Galaxy Operating SystemAndroid My Question or IssueDepois que mudei para o plano duo perdi todas as minhas playlists

  • Visitor
  • Plan Duo Country Brasil  Samsung Galaxy  Operating System Android   My Question or Issue Depois que mudei para o plano duo perdi todas as minhas playlists
  • Ivelina
  • Moderator
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Takedown Notification

PlanPremiumCountryFrance DeviceiPhone13 Pro Max Operating SystemiOS 16 My Question or Issue I received emails saying my playlists had been taken down. 'Hello,We have found the following content to be in violation of our content policies, and we have ...

  • Casual Listener
  • Plan Premium Country France    Device iPhone13 Pro Max   Operating System iOS 16   My Question or Issue   I received emails saying my playlists had been taken do...
  • yaktam
  • Roadie
  • 616 Views
  • 5 replies
  • 7 likes
  • 616 Views
  • 5 replies
  • 7 likes

Superuser Contribution Copy or sync phone playlists with desktop and Chrome web apps

PlanPremiumCountryUSADevicelaptop and off-brand phone (Blu B135DL)Operating SystemLaptop is Chrome OS, phone is Android 12 My Question or IssueMy phone has 2 playlists - Liked Songs and the one I made called Project All. I was able to sort the songs ...

  • Casual Listener
  • Plan Premium Country USA Device laptop and off-brand phone (Blu B135DL) Operating System Laptop is Chrome OS, phone is Android 12   My Question or Issue My phone has 2 playlists - Like...
  • Susan_GP
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle setting not sticking with playlist

Until recently the shuffle setting woild persist for a particular playlist. This is good because I want to keep track of where I am for my Discover weekly but like to shuffle my own playlists. Now it keeps resetting to what I had in the previous play...

  • Music Fan
  • Until recently the shuffle setting woild persist for a particular playlist. This is good because I want to keep track of where I am for my Discover weekly but like to shuffle my own playlists. Now it...
  • Susan_GP
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing in order in playlists

PlanPremiumCountryCanadaDeviceMoto g6 play and Xbox One SMy Question or IssueWhen I use the Spotify app on my phone or on my Xbox One S, the songs in my Liked Songs or Created Playlists no longer play in order. I sort my playlists by artists alphabet...

  • Casual Listener
  • Plan Premium Country Canada Device Moto g6 play and Xbox One S My Question or Issue When I use the Spotify app on my phone or on my Xbox One S, the songs in my Liked Songs or Created Playlists...
  • Yordan
  • Moderator
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes