PLAYLISTS ARE ALL GONE

[grtsm]

Plan

Free

Country

Device

Ipad Pro 

Operating System

iOS 14

My Question or Issue

Last night I tried to log in to my account . It didn’t work I contacted an advisor , they said my acc was disabled and they fixed it for me. But after I logged in to my acc THERE WERE NO PLAYLISTS . All of my songs and playlists were gone (except the Liked Songs) I even tried that Recover Deleted Playlists thing from the site but it said you haven’t deleted any playlists. 😞 help me please

[Billy-J]

Hey @grtsm, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[User1234567890]

I have do everything you say about this and i steal can't find my profile.

[Billy-J]

Hey @User1234567890, 

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!