Playlist glitching out

[Tylatrigg]

Plan

Premium

Country

New Zealand

Device

iPhone 8

Operating System

iOS 10

Recently I switched from my own premium account to a family plan, all my playlists transferred though pdf drag and drop, now every time I try and add a song it says I must make a new playlist. Any ways I can fix this?

[Billy-J]

Hey @Tylatrigg, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[Tylatrigg]

Hi,
I reinstalled the app on IOS 10, and it’s still acting up.

[Billy-J · Accepted solution]

Hey @Tylatrigg, 

You mentioned your iOS version is iOS 10. Spotify supports devices with iOS versions iOS 11 or later. Could you let me know which device you have?

You could try updating your device by going to Settings > General > Software Update.

Let me know how this goes.

[Tylatrigg]

I have had a software update and I now am using IOS 13.6.1, on an iPhone 8.

[Billy-J]

Hey @Tylatrigg,

That’s great! Is the issue still happening? If so, attach a screen recording of what’s happening so I can take a closer look.

Keep me posted!

[Tylatrigg]

Hi,

the site isn’t letting me post a video, is there an email I can send a recording to? 

thanks