Playlist is missing over half of its songs

[gabbythebat]

Plan

Premium

Country

USA 

Device

moto g stylus 2022

I have a playlist that is over 24 hours long, and has about 500 songs on it. I went to listen to it just now, and there are only 30 songs and it says it's an hour and 35 minutes? I don't understand what the deal is.

I just looked at some other playlists and they all have the same problem, all of them are getting cut off at 30 songs. This is incredibly annoying as I have spent a long time making these playlists. Can anyone help?

[Joan]

Hi there @gabbythebat,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on specific one(s)? How does it look on the webplayer?
• When did this start happening?
• Does this affect playlists by other people and/or playlists generated for you by Spotify, or are only your own playlists affected?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.

[gabbythebat]

I can't download the app on my phone, so it's just the web player. I checked it on someone else's phone who has the app and the songs were all there. It's also fine on the computer web player

It started when I first posted this, I've never seen it before that

It affects all the playlists I look at on my phone

I also put the playlist on shuffle just to test it and it still played the songs, even though they didn't show up 

 

 

[Joan]

Hi @gabbythebat,

Thanks for the reply. So how and on what device exactly are you using Spotify? Do you use the web version on the aforementioned Moto G Stylus? And why are you not able to download the app on it? 

Let us know how it goes.