Playlist not playing?

[Crash7386]

Plan: Premium

Country: Canada

Device: Samsung Galaxy Tab S7+

Operating System: Android

My Question or Issue:

One of my playlists doesn't play, I cannot even play 1 track from it. It is my largest playlist, and all my smaller ones work fine. I have tried to remake the playlist in case it glitched, and the new one worked once, then it stopped playing too. Its only 5800 songs so its not past the limit. Why is this happening? 

[Novy]

Hey there @Crash7386, 

Thanks for reaching out here in the Community, and welcome 🙂

Just to confirm, is the app crashing or simply not doing anything when you try to play the list?

Also, would you mind letting us know if this is happening across all platforms or only on your mobile device? 

We'll be on the lookout for your reply.

[Crash7386]

Hi Novy, thank you for your reply. The app isn't crashing, its just not doing anything when I hit play. I tried it on another mobile device today, and it works there so it is only not playing on that one device. Based on that, I deleted the cache and data in the app and it worked again. However, it worked again when I re-created the playlist too, but then stopped working again so I will see if it stops working again over the next few days.

[Novy]

Hi @Crash7386, 

Thanks for keeping us in the loop!

We're glad to hear that it's currently working.

In case you start experiencing issues again, the Community will be here to help.

Take care 🙂

[Crash7386]

It didn't work for long, it no longer works, and clearing the cache is no longer doing anything to fix it. I am having the same issue with some podcasts too. This app seems very buggy. 

[Kiril]

Hey @Crash7386,

Thanks for keeping us in the loop here.

As you mention that this happens only on one device, we'd like to ask you to share with us the exact Spotify version that you have installed now. Also it's worthwhile to check if there are firmware-updates pending for your Android device, as this might make a difference too.

Check out also if the devices is not using some sort of battery optimization services, and see if you'd be able to disable them or at least exclude Spotify from their agenda.

Hope this helps. Let us know how you get on.
 

[Crash7386]

Thanks again for the reply. I am using the latest version of Spotify, and I always keep my apps/firmware up to date. I turned off battery optimization for Spotify, but that did not solve the issue. I do have an update now though.

Normally, I stream from my tablet to a Bluesound NODE 130. Today, I tried to stream that same playlist directly on my tablet and it works no problem. When I switch back to try to stream to the NODE, the playlist no longer works again. I have no idea why, or what would cause this, however, if I start the playlist while streaming on the tablet first, then switch my device to the NODE, it continues playing. This is a suitable workaround for this issue, as long as it keeps playing. I will try this for now and see how it goes. 

[Kiril]

Hey again @Crash7386,

Thanks for your reply and this info.
 

We're glad that you've found a suitable workaround for this situation and you are able to stream your music again 🙂  We also advise you to continue keeping you apps and devices updated so you won't miss any fixes or new upcoming feature enhancements!
 

If you need a hand with anything else, the Community is here for you.

[slp4422071]

Hi guys, I’m experiencing this also however only when using mobile data…all playlists work and play correctly when on wifi. I have the latest IOS & Spotify versions, all user created playlists are grey. The App doesn’t say offline as I can search and stream any random song I search for.
I have plenty of mobile data, all internet and other stream services are working correctly.

I have reset all network settings and restarted the mobile a number of times..
Any other suggestions??

[Ver]

Hey @slp4422071,

Thanks for posting here.

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one.

Do you get an error message? If you do, you can send us a screenshot of it. We'll look into this further.

Keep us posted.