Playlists, Profile Pic, Search History DISAPPEARED

[Kiatorus]

Plan

Duo Premium

Country

United States

Device

iPhone 14 Pro

Operating System

iOS 16.6.1

My Question or Issue

HELP. One day, I couldn't find a playlist I had made - it seemed to have disappeared. That playlist happens to be a shared playlist and the other people are still able to find and access it. 

A few days a later I found that my ENTIRE library had disappeared/wiped clean. Playlists I made, playlists I followed, albums I followed - all seemingly gone. 

The next day I found that even my profile picture has disappeared. 

What's even weirder is that when I log into Spotify on my laptop, instead of my iPhone, some (not all) of my playlist appear on the home page. So, it's like Spotify still knows what my playlists are and yet...?

I've already tried doing a clean reinstall and nothing has worked to recovery my library. 

I didn't do anything out of the ordinary that I'm aware of that wouldn't triggered this.

Side note: It's nothing to do with downloaded music because I hardly downloaded any music and never use that feature anyway.

It seems like I'm the only one. If anyone has any advice on it, I'd greatly appreciate, otherwise I'll have to write my account off as a goner (I'll cry!).

Thank you!

[Billy-J]

Hey @Kiatorus, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!