Recently Played Playlist/Albums on Home Screen Won't Refresh

[mace_face193]

When I open the app of my android phone it goes to the home screen and it shows my last 6 played artisits/albums/mixes/playlist. I disconnected my Facebook account back in Decemeber and ever since then its been stuck on the same 6 things that I played at that time. For example, my Christmas Playlist are still showing even though I have haven't listened to them in a month.

Is there a way to reset this?

[Dian]

Hey there,

Thanks for posting in the Community.

Could you try logging out and logging back in again a few times to prompt a resync of your account data?

Are you able to reproduce this experience with a different account on your device or with your account on another device?

For now we don't think that disconnecting your account is related to this experience, but a different account may prove this to be the case.

Keep us posted on the results,

Cheers!

[mace_face193]

Thanks for responding, Dian! I logged out of all my devices (2 android, 1 PC) and tried logging back in on all a few times.  Still no change.

FYI, this is what I'm referring too:

Thanks

 

[Lyubka]

Hey @mace_face193,

Thanks for getting back to us! 

We'd suggest that you try performing a clean reinstall on the affected devices. It'll get you the latest app version with all necessary updates and fixes and will remove any corrupted files from previous installations that might be interfering with the app's performance.

In case even after reinstalling you're experiencing the same, it'd be great it you can share with us the make, model and OS of your devices along with the exact Spotify version you're currently running on them. This way we can take a closer look and advise you better.
 

We'll be on the lookout for your reply.

[mace_face193]

Good Evening - I finally got around to doing a clean I stall on all of my devices (2 android phones and my laptop) and this error is still happening.  Until I get this fixed I will only use my main android phone.   I am using:

Samsung Galaxy S22

Model: SM-S901U

Android Version 13 (updated yesterday)

Spotify Version 8.8.6.472

Please let me know how else this can be resolved.  

[Joan]

Hi @mace_face193 

Thanks for the info. Have the recommendations been exactly the same since you first encountered this issue? If possible, could you please make a new account and use that for a while and see if the home screen updates?

Keep us posted.

[mace_face193]

Yes, the same suggestions appear and in the same order even though I am not listening to them.  

To be clear, you want me to create a new account and use that for a while.   After that log back in to my actual account and see if anything changes?  

I can tell you that I have created a new account and my home screen is refreshing as I play new playlists and artists.

[Dian]

Hey @mace_face193 ,

Thanks for the troubleshooting tried.

If a new account is behaving as expected, you can find out here how to transfer your music collection onto the new one.  You can then cancel the subscription of the old account and get a new one on the new account.

Hope this helps,

Cheers!

[mace_face193]

I'd rather keep my current account but wipe any data associated with it (including playlist and saved songs).   Is that possible?

[Alex]

Hi there @mace_face193,

It's currently not possible to wipe all the data on an account.

Cheers.

[mace_face193]

Ok.  Last question: the new account that I made was made with my work email that I do not want to use as my permanent account info.   I'd like to use my regular/personal email address as my login.  Will I be able to do that?  

[Lyubka]

Hey @mace_face193 ,

Thanks for getting back to us.

If you'd like to change the email address associated with your new account, you can do that in just a few easy steps: 

Log in to your account page (on the new account) > click EDIT PROFILE > under Email, enter your new email address > confirm your password >click SAVE PROFILE.

In case you decide to close your old account - follow the steps in this FAQ.

Hope this helps. 

Cheers 🙂