Same songs get greyed out

[Señorflip]

Plan

Premium

Country

Netherlands

Device

Motorola One Action

Operating System

Android

My Question or Issue

Every time I boot up Spotify on my phone, the same fourteen songs are deleted. It's thirteen tracks from one album - which is all of them, save from the first - and the third to last on a completely different compilation. I've done everything I can think of, such as re-installing Spotify on my phone, disabling local files on my PC and enabling them again, moving files to a different folder and back, but the problem persists. Drives me up the wall! Does anyone have any suggestions? If I need to be more specific, please let me know.

[ribezaz]

Hello,

Thanks for reaching out!

If your issue still persists, I'd recommend reading this article to try to recover your playlist which includes deleted songs. This way, you can continue enjoying your music at its best.

If it still doesn't work, I recommend you do a clean reinstallation of Spotify - it's not the standard reinstallation we do, of uninstalling and installing again, it's cleaning the application cache. This link teaches you how to do this reinstallation step by step.

Keep me updated if you still have questions!

[Señorflip · Accepted solution]

Hey, thanks for tuning in!

As of now, everything seems to work. The problem occurred on two lists and both seem solved? How? I'm not 100% sure, but here is what I did.

On the compilation album that completely disappeared apart from the opening track, it turned out that this list wasn't in the actual album order. I fixed that, deleted it from my phone, synced again and the tracks seems here to stay! Hurrah!

Something similar happened to that other album. See, it has two tracks on it with the exact same title. But the one that kept vanishing was more of a failed studio recording. So I altered the metadata and added [Outtake] to the title. Then I had it resync the local files on my PC, threw away all of the files of that album on my phone and there were twenty-two instead of twenty-one! That's another thing, my synced audio files in Google could always simply list one of the tracks, never the one I missed. But I also couldn't sync it in a way that it was retained.

Well, I rebooted Spotify again and again since and it still shows that renamed track.

So, I had to make some changes, but everything seems to work now. For everyone encountering a similar problem, please check if the album is in the right track order in your list and that the chronology in it matches the metadata. That could be a problem.

[ribezaz]

Yay! I'm glad you were able to resolve your issue 🙂

If you have more issues to resolve, you can send your question here in the community!

Now just start listening to your favorite songs normally again!

[Señorflip]

UPDATE: I shall keep you posted about the results, but I've run into another snag. The first and second-to-last track on a specific album either grey out on my PC or on my Android phone. Restoring the missing tracks and deleting the greyed out versions on one device will recreate the problem on the other. I've done a clean reinstall and am downloading my local files now.