Smart shuffle adding songs even when toggled off

[ellen_ackerman]

Plan

Premium

Country

USA

Device

Web browser (chrome)

Operating System

Chrome Version 126.0.6478.128 (Official Build) (64-bit)

My Question or Issue

Smart shuffle is not turned on, the controls are showing the regular shuffle icon. But smart recommendations are still being added to the queue and interrupting my playlist. I have tried restarting the browser, restarting the computer, clearing cookies, and clearing the queue. 

[OscarDC]

Hey @ellen_ackerman,

Thank you for reaching out to the Community and welcome. 

That's an odd behavior since Smart Shuffle should only add tracks to your queue when it's active. So first, we'd recommend checking on an incognito/private window or a different browser to see if it makes any difference.

Also, since you've already cleared cache, we'd recommend clearing any entries which contain Spotify from the host files on your computer as well. To do so, you can follow the instructions mentioned in this post.

Lastly, would you mind checking on the desktop app instead of the Web Player to see if it shows the same behavior?

We'll be on the lookout.