Announcements
Hello everyone! We are aware and investigating some issues with payments right now. Click this link for more info.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Some songs cannot be deleted from the list

Some songs cannot be deleted from the list

Plan

Premium

Country

USA

Device

iPhone XR, PC

Operating System

iOS 13.3.1 and Windows 10

 

My Question or Issue

I imported music from my phone in the past somehow.

Now that I've signed up for a premium, I don't need any more imported songs. So I'm trying to erase it from the liked songs playlist, but it's permanently left in gray, and I can't erase it. Of course, I can turn on the 'Hide unplayable songs' item in the settings, but I feel uncomfortable that something is permanently left in my account. Please delete the following three songs.

 

Gerudo Valley

Collector's Edition Theme

Kass'Theme (Accordian Ver)

 

Thank you.

KakaoTalk_20200420_090225558.jpg

KakaoTalk_20200420_090225558.jpg
Reply
1 Reply

Hey there @user-removed, 

 

Thanks for reaching out to the Community about this. 
 

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE button. 

 

Make sure you follow the steps provided under Status Update as well. 

 

It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

 

Hope this helps. Let us know if you have any more questions. 

Suggested posts