Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 240908 Views
  • 77 replies
  • 85 likes
  • 240908 Views
  • 77 replies
  • 85 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JaggityJag
  • Newbie
  • 97191 Views
  • 205 replies
  • 43 likes
  • 97191 Views
  • 205 replies
  • 43 likes

Superuser Contribution Moving playlists out of folders!?

Hi, I tried to organize all my playlists by putting them into folders however I want to move them back out now but can't seem to. Has anyone else had this issue? I've tried just dragging them out, but although the line shows up it doesn't move it whe...

  • Visitor
  • Hi, I tried to organize all my playlists by putting them into folders however I want to move them back out now but can't seem to.   Has anyone else had this issue? I've tried just dragging the...
  • Marcita
  • Visitor
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

I was listening to Joyner lucas’ new album today. I have heard it many times, but today i noticed m

PlanPremiumCountryDenmark Device(iPhone Xs)Operating System(iOS 13.3.1My Question or IssueI was listening to Joyner Lucas’ adhd album, but noticed that many of the songs are unavailable all of a sudden. How come that be? Is it only in my country?

  • Visitor
  •   Plan Premium Country Denmark  Device (iPhone Xs) Operating System (iOS 13.3.1 My Question or Issue I was listening to Joyner Lucas’ adhd album, but noticed that many of the so...
  • AdamDamon
  • Spotify Star
  • 501 Views
  • 1 replies
  • 1 likes
  • 501 Views
  • 1 replies
  • 1 likes

(searchable) Grayed out songs

PlanFree/PremiumpremiumCountryaustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)severalOperating System(iOS 10, Android Oreo, Windows 10,etc.)w10 My Question or IssueI had local files which i uploaded to spotify, wanted to really like...

  • Regular
  • Plan Free/Premium premium Country australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) several Operating System (iOS 10, Android Oreo, Windows 10,etc.) w10   My ...
  • Gon_321
  • Regular
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Solved!! 'Recover playlists' missing

PlanPremiumCountryAustraliaMy issueI am trying to recover a deleted playlist. However, on the 'Recover playlists' page, there are only 3 (recently) deleted playlists, when I have previously had dozens of playlists. Therefore, I am unable to recover t...

  • Newbie
  • Plan Premium Country Australia My issue I am trying to recover a deleted playlist. However, on the 'Recover playlists' page, there are only 3 (recently) deleted playlists, when I have previously...
  • Emilia_8
  • Community Legend
  • 961 Views
  • 3 replies
  • 1 likes
  • 961 Views
  • 3 replies
  • 1 likes

Wont let me scroll down playlist

PlanFree/PremiumCountry DeviceApple TVOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My app will suddenly not scroll down my playlists, it only goes down 20% and then stops as if it was at the bottom. However I can push ...

  • Casual Listener
  • Plan Free/Premium Country   Device Apple TV Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   My app will suddenly not scroll down my pl...
  • Primero
  • Casual Listener
  • 2618 Views
  • 4 replies
  • 0 likes
  • 2618 Views
  • 4 replies
  • 0 likes

Library Repeats

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 13 My Question or IssueHi! For some reason when I’m playing song from my library it will randomly start my library over again. At first it happened only once or twice but now just about every so...

  • Visitor
  • Plan Premium Country USA   Device iPhone 8 Operating System iOS 13   My Question or Issue Hi! For some reason when I’m playing song from my library it will randomly start my libr...
  • AdamDamon
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Spotify only filtering library by first artist?

Planin Premium FamilyCountryUnited KingdomDeviceHP Pavilion LaptopOperating SystemWindows 10 My Question or IssueWhen trying to filter my library by the name of an artist, a song will only come up if the artist is the first or primary named artist. W...

  • Newbie
  • Plan in Premium Family Country United Kingdom Device HP Pavilion Laptop Operating System Windows 10   My Question or Issue When trying to filter my library by the name of an artist, a ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Solved!! Artist keep playing their songs in my account

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10My Question or IssueHello, I've been having this issue for a while and thought it was solve but I guess not. Here's my first topic https://community.spotify.com/t5/Your-Library/Artists-puti...

  • Casual Listener
  • Plan Premium Country Argentina Device PC Operating System Windows 10 My Question or Issue Hello, I've been having this issue for a while and thought it was solve but I guess not. Here's my f...
  • OneByBoo
  • Roadie
  • 822 Views
  • 3 replies
  • 0 likes
  • 822 Views
  • 3 replies
  • 0 likes

Your Library not loading on Spotify app on the Samsung Active watch

PlanFree CountryUnited Kingdom DeviceSamsung Active Watch My Question or IssueEverything on the Spotify app works on the Samsung Active Watch expect that Your Library section is failing to load. It just has the loading circle spinning. I have tried u...

  • Visitor
  • Plan Free   Country United Kingdom   Device Samsung Active Watch   My Question or Issue Everything on the Spotify app works on the Samsung Active Watch expect that Your Libra...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Superuser Contribution Library/queue glitch, first 81 songs

PlanPremiumCountryUK DeviceiPhone XROperating SystemiOS 13.4 My Question or IssueHello, My issue is when I’m in my library the queue only shows the first 81 songs, once I’ve listened to the first 81 songs it will just loop and go back to the beginnin...

  • Visitor
  •   Plan Premium Country UK   Device iPhone XR Operating System iOS 13.4   My Question or Issue Hello, My issue is when I’m in my library the queue only shows the first 81 ...
  • Ivan
  • Spotify Legend
  • 915 Views
  • 2 replies
  • 2 likes
  • queue
  • 915 Views
  • 2 replies
  • 2 likes

Superuser Contribution My lists are go to start first song . For ex. I am 7 th song when it finish playlist start again.

Aşağıdaki bilgilerin hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay olacaktır.PlanSerbest / Premiumülke cihaz(iPhone 8, Samsung Galaxy 9, 2016 sonu Macbook Pro)İşletim sistemi(iOS 10, Android Oreo, ...

  • Newbie
  • Aşağıdaki bilgilerin hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay olacaktır. Plan Serbest / Premium ülke   cihaz (iPhone 8, Samsung Ga...
  • Ivan
  • Spotify Legend
  • 431 Views
  • 1 replies
  • 2 likes
  • 431 Views
  • 1 replies
  • 2 likes

Superuser Contribution Music, I wanna be able to shufle all my music.

PlanPremiumCountryBrasilDeviceGalaxy A70 Operating SystemWindows 10My Question or IssueAfter the last update you can no longer select "MUSIC" from your library. This is so frustrating to me. I just can't go through albums or artist, I can't memorize ...

  • Newbie
  • Plan Premium Country Brasil Device Galaxy A70  Operating System Windows 10 My Question or Issue After the last update you can no longer select "MUSIC" from your library. This is so frus...
  • Ivan
  • Spotify Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • Bring it back!
    Suggested
  • 388 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution my liked songs aren't showing up in my library

PlanPremium studentCountryUSADeviceMacbook air I'm using the Spotify app on my Mac and none of my liked songs are showing up in my library. none of my created playlists are effected but when I click on the Liked Songs tab it tells me to go browse for...

  • Visitor
  • Plan Premium student Country USA Device Macbook air   I'm using the Spotify app on my Mac and none of my liked songs are showing up in my library. none of my created playlists are effecte...
  • Ivan
  • Spotify Legend
  • 1100 Views
  • 1 replies
  • 0 likes
  • 1100 Views
  • 1 replies
  • 0 likes

[PLAYLISTS] People can’t search for my playlists

So I have been doing some digging on this site and forums to find a solid solution to this issue, but still have found no solid fix. I would like to start making playlists for people to search and join in order to find new cool music. I’m aware that ...

  • Casual Listener
  • So I have been doing some digging on this site and forums to find a solid solution to this issue, but still have found no solid fix.  I would like to start making playlists for people to search...
  • OneByBoo
  • Roadie
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist #1 song bug

PlanPremiumCountryFrance Device Samsung s10eOperating SystemAndroid My Question or IssueHi, I have a probleme with my liked song. When a play a random song for exemple on the middle, the next song is my first song in the liked song, In fact I can't p...

  • Visitor
  • Plan Premium Country France   Device  Samsung s10e Operating System Android   My Question or Issue Hi, I have a probleme with my liked song. When a play a random song f...
  • Mario
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Re: Playlist restarts to first song

Cross fading is not working Hi all am having this weird problem of the songs not cross fading and skipping to the next track. Maybe its the new update? I haven't had issues with this in the past. The setting as u want with crossfade please help! I ca...

  • Visitor
  • Cross fading is not working    Hi all am having this weird problem of the songs not cross fading and skipping to the next track. Maybe its the new update? I haven't had issues with this i...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Local MP3 is visible but won't play on mobile or web apps

Plan: PremiumCountry: USA Device: Samsung Galaxy S9, Macbook Pro 2017Operating System: MacOS 10.14.6 (18G4032) I am trying to load a local song from my desktop, such that I can play it on my phone and stream to other spotify playing from my phone. It...

  • Casual Listener
  • Plan: Premium Country: USA   Device: Samsung Galaxy S9, Macbook Pro 2017 Operating System: MacOS 10.14.6 (18G4032)   I am trying to load a local song from my desktop, such that I...
  • thebigmca
  • Casual Listener
  • 769 Views
  • 2 replies
  • 0 likes
  • 769 Views
  • 2 replies
  • 0 likes

Superuser Contribution ISSUES WITH LIBRARY Just switch to iOS from Andriod

Just went to iPhone and it's showing only 626 songs on my "liked songs" my Android phone (Note8) is showing 1908 songs, is there anyway to get these songs back? PlanPremiumCountryUSADeviceiPhone 11 Pro MaxOperating SystemiOS 13.4

  • Visitor
  • Just went to iPhone and it's showing only 626 songs on my "liked songs" my Android phone (Note8) is showing 1908 songs, is there anyway to get these songs back?   Plan Premium Country USA ...
  • Elena
  • Moderator
  • 858 Views
  • 1 replies
  • 0 likes
  • 858 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist randomly starts from beginning

PlanPremiumCountryGermanyDeviceWindows LaptopOperating SystemWindows 7 Professional My Question or IssueThis issue started a week ago.I am playing songs in the default playlist (favorite songs) like always. Shuffle mode is disabled. The songs should ...

  • Visitor
  • Plan Premium Country Germany Device Windows Laptop Operating System Windows 7 Professional   My Question or Issue This issue started a week ago. I am playing songs in the default play...
  • Mario
  • Spotify Legend
  • 3231 Views
  • 1 replies
  • 2 likes
  • 3231 Views
  • 1 replies
  • 2 likes