Some songs don't play despite being available

[Dani6540]

Some songs don't play when I try to play them, no matter if I have downloaded them or not. The names of the songs aren't gray and I have them downloaded, so I assume they are available. If I click/tap on them to play, the bar with currently playing music disappears and the music stops. I'm from Germany and I have this issue on all devices (Android and PC) that I've tried. 

Some examples for songs that cause this exact issue are:
"Magisch" - Olexesh

"5 Songs in einer Nacht" - Capital Bra

[Mario]

Hi @Dani6540,

Thanks for reaching out about this here in the Community.

First, it'd be great if you could check this support page article and carefully follow the steps that are relevant to what you've experienced.

If none of them works, it'd be very helpful to see a video of the issue as you described it. That way, we'll be able to look into it in depth. 

Let us know how you get on. We'll be happy to help at any time!

[Dani6540]

Hi, sorry for the late reply!

Unfortunately the issue still prevails, where do you want me to send the video to or anywhere I can upload it?

I hope you don't mind if I record simply record my pc screen with my mobile

[Petya]

Hey theere @Dani6540,

Thanks for getting back to us! 

What you can do is a screen recording and include it in your next post to us here. This is one of the easiest ways to see exactly what's happening.

We appreciate your time and effort!