Songs dissapeared from my playlist

[Anjiaa]

Plan

Premium

Device

Samsung Note 5

So the problem is I had 1 big playlist I put most of my liked songs. There was like almost 800 song in that playlist and the other day when I opened the app there was only 45 were left, which means close to 750 song was deleted from my playlist. I deleted the app and reinstalled it. I restarted my phone but nothing came back. It is same for desktop. Please help me fix this.

[Keanu_C]

Hey @Anjiaa 

Here is a support article about disappearing songs > here 

If you are still having any difficulties, let me know!

Keanu_C

[Anjiaa]

Yes I tried what that article says too, bu my playlist is not liked songs playlist, it is a seperate one and my 800 songs are still not there.

[Keanu_C]

by any chance did you move to a different region? If you did it is likely that your like songs are not available in your region.

If not, it could also be that the publisher removed all of their songs. But before we rule that, are all these songs from the same artist/publisher? 

Also, another thing you can try doing is if you can remember one song, could you search for it and see if it's still there. If so then the publisher didn't remove their songs. 

[Anjiaa]

Yes I checked the songs are still avaible in my region. In fact they are in my recommended songs, and today the songs are left are gone too, my whole list was cleaned without me doing anything... And I am talking about close to 800 in numbers most from different artists so...

[Jeremy]

Hey @Anjiaa,

Thank you for your reply and confirmation.

Can you let us know if it's a playlist you've created or if it's a playlists you're following?

Also - what's the name of the playlist?

We also suggest that you have a look here to see if it's possible that you have more than 1 account.

Keep us posted. We'll keep an eye out for your reply.

Cheers!