Spotify Your Library Empty

[x000-NZ]

Plan

Premium

Country

New Zealand

Device

Samsung Galaxy A01

Operating System

Android

My Question or Issue

Whenever I go into My Library it shows my library is empty and I've reinstalled several times, logged in using facebook and device username and password.

[Ivan]

Hey @x000-NZ, 

Thanks for posting - we’re here to help!        
 

In case this persists after reinstalling the Spotify app, make sure no power saving settings or data cleaning apps run active on your mobile device. Such features can often prevent the app from operating at full capacity. We also suggest accessing the app settings and making sure all Permissions are enabled for Spotify. 

Just to confirm, is this happening only when connected to a certain Internet connection? If possible, we'd suggest connecting to a different network (for example, if this is happening when you're connected to 3G/4G, try switching to a WiFi connection). If it works with another connection, it’d be a good idea to further troubleshoot the original one (for example, by restarting your router). You can also reach out to the service provider of the original network so that they can take a look on their end as well.

Hope this helps. Keep us posted.  

[cohenfs]

I'm having the same exact problem. Android phone. Nothing you suggested worked

[Jeremy]

Hi @cohenfs,

Thank you for your reply and confirmation.

Can you let us know if this occurs on one specific device or multiple devices?

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

We'll keep an eye out for your reply.

Take care!