Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Paid
Country
USA
Device
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
Windows 10
My Question or Issue
Just spent 30 mins verifying that a song I love that has kept my company for a while was removed from my playlist by Spotify. Need to know what was removed so that I can find my beloved song again! I rely on Spotify to be my memory for song lists!!!! Tell me what you just removed ASAP, or I'll reconsider my membership.
Solved! Go to Solution.
Hi there @fortycal,
Thank you for your post here in the Community. We're happy to help.
In this case we suggest that you contact out customer support. They can help you recover the specific playlist to a specific date. You can contact them here.
We also suggest that you head over to this idea. You can leave a +VOTE and Subscribe to the idea for any updates.
Let us know if we can help you with anything else.
Take care!
Hi there @fortycal,
Thank you for your post here in the Community. We're happy to help.
In this case we suggest that you contact out customer support. They can help you recover the specific playlist to a specific date. You can contact them here.
We also suggest that you head over to this idea. You can leave a +VOTE and Subscribe to the idea for any updates.
Let us know if we can help you with anything else.
Take care!
Thanks, @Jeremy. Support were able to tell me what was recently removed from the playlist in question, and the song I was looking for was located. 🙂
The idea link below has expired, but I'd vote for it if I could! Would love to see more and better list-management features--history being right there at the top of my personal wish-list (obviously).
Best,
Forty
Hey @fortycal,
Thanks for keeping us in the loop.
We're happy to hear that the issue got resolve for you. Using the link that @jermy posted above should direct you to an idea, that is till open for voting. If you're experiencing any difficulties with that, we recommend giving in another go using an incognito browser. We'd be happy for you to add your support on our Idea Exchange.
Hope this helps. Keep us posted on how you get on.
Hey, @Mihail -- Incognito trick didn't work (voting still showing as "closed"). Feel welcome to reply back with one that works--I don't have time just at the moment responsibly to submit a new one myself.
Best,
Forty
Hi again @fortycal,
Thanks for your reply.
Even though the status of the idea is Closed - Not Enough Votes, you can still vote for it. You can add your vote by clicking/tapping on the green +Vote button.
That status was set because it didn't reach a certain amount of votes within a stablished period of time (180 votes in 6 months). However, we still monitor those ideas in case they get more votes, so they're kept open for voting.
You can read more about how feedback on ideas reaches Spotify here.
If you have any questions or need a hand with anything else, we're always a post away.
Cheers 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…