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Top tracks this month has a song I've never listened to

Top tracks this month has a song I've never listened to

 

My Question or Issue

The 'Top tracks this month' has a song that I've never listened to. I got hacked in the beginning of the month and since then I've changed my password twice. But this song still stays and actually moves places - it was last and now it's first which means that either someone can still access my account or that the stats are completely wrong. I've followed everything on the Spotify help page. 

 

What else can I do?

Thank you in advance.

Reply
1 Reply

Hi there @kbw06,

 

Thanks for reaching out. Make sure to secure your account with all available steps. If only you use your account, then any such songs will eventually disappear and only recommendations from your own listens will appear. If afterwards you continue to face any difficulties, you can reach out to our support team and they will gladly assist you further. When doing so, make sure to have all your payment info on hand, as those will be necessary for search and verification.

 

Hope this helps.


 

JoanModerator
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