Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • PaulaDella
  • Casual Listener
  • 190762 Views
  • 1642 replies
  • 23 likes
  • 190762 Views
  • 1642 replies
  • 23 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Mixyye
  • Casual Listener
  • 229360 Views
  • 74 replies
  • 81 likes
  • 229360 Views
  • 74 replies
  • 81 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Tbn
  • Visitor
  • 81946 Views
  • 160 replies
  • 41 likes
  • 81946 Views
  • 160 replies
  • 41 likes

Superuser Contribution Spotify PC issue (web and desktop app)

Nothing will load or play. The home screen and playlists tab both have "something went wrong", and I can't search for anything. When I sign out both players works fine, it's only when I log in do the players not work. iPhone app works completely fine...

  • Newbie
  • Nothing will load or play. The home screen and playlists tab both have "something went wrong", and I can't search for anything. When I sign out both players works fine, it's only when I log in do the...
  • Susan_GP
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution App: How to remove someone else’s playlist from ‘jump back in’

PlanPremiumCountryUK DeviceiPhone 11Operating SystemiOS 16.5 My Question or IssueMy ex sent me a link to their discover weekly playlist via WhatsApp, which I listened to. Now we’re separate, I’d love to not see their playlist cropping up on my ‘jump ...

  • Newbie
  •   Plan Premium Country UK   Device iPhone 11 Operating System iOS 16.5   My Question or Issue My ex sent me a link to their discover weekly playlist via WhatsApp, which I l...
  • Lyubka
  • Moderator
  • 3940 Views
  • 1 replies
  • 0 likes
  • 3940 Views
  • 1 replies
  • 0 likes

Problem with "Custom Order"

Hello, I want to move my playlist to fit it better in my Profile but I don't have the "Custom Order" option. Does anyone know what to do?(the text in the image is in Spanish btw)

  • Visitor
  • Hello, I want to move my playlist to fit it better in my Profile but I don't have the "Custom Order" option. Does anyone know what to do? (the text in the image is in Spanish btw)
  • AdamDamon
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I add songs to a particular playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Top tracks this month has a song I've never listened to

My Question or IssueThe 'Top tracks this month' has a song that I've never listened to. I got hacked in the beginning of the month and since then I've changed my password twice. But this song still stays and actually moves places - it was last and no...

  • Newbie
  •   My Question or Issue The 'Top tracks this month' has a song that I've never listened to. I got hacked in the beginning of the month and since then I've changed my password twice. But this so...
  • Joan
  • Moderator
  • 896 Views
  • 1 replies
  • 0 likes
  • 896 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts Will Not Save

Premium, USA, Desktop and iPhone 10 mobile app with latest iOS The podcasts I follow are not showing up in "Your shows" or "Top shows." Instead, ones I have listened to a single time, never followed or followed and immediately unfollowed to get them ...

  • Casual Listener
  • Premium, USA, Desktop and iPhone 10 mobile app with latest iOS   The podcasts I follow are not showing up in "Your shows" or "Top shows." Instead, ones I have listened to a single time, never ...
  • DanaLynn
  • Casual Listener
  • 192 Views
  • 2 replies
  • 1 likes
  • 192 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to stop Playlist View jumping to top of playlist with ANY movement of ipad

Hi - Any movement of iPad or closing the cover and the playlist view jumps to the top of the list and loses my place. Today, I rotated the iPad from vertical to on its side to prop up and it jumped to the top of the list I was currently playing. On m...

  • Casual Listener
  • Hi -  Any movement of iPad or closing the cover and the playlist view jumps to the top of the list and loses my place.   Today, I rotated the iPad from vertical to on its side to prop up...
  • MihailY
  • Moderator
  • 480 Views
  • 1 replies
  • 0 likes
  • Jump
    Jump Back In
    list view
    loses place
    pick up where left off
    top of list
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Most of my library has disappeared

Plan PremiumFree/PremiumCountry USA Device PC(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: After the last update my library of playlists has mostly disappear...

  • Visitor
  • Plan Premium Free/Premium Country USA   Device PC (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows10 (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • MihailY
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I delete podcast episodes from my user account please?

We are a local church wanting to publish podcasts from each Sunday's Services. We have had a hiatus of about five years of publishing and want to start all over again.Should I just delete the current account and start a new one, or is there some way ...

  • Visitor
  • We are a local church wanting to publish podcasts from each Sunday's Services. We have had a hiatus of about five years of publishing and want to start all over again. Should I just delete the curr...
  • Dian
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sort Playlists by "Custom Order" is broken in the Web App

The title explains it. It gives you the option to sort Playlists by "Custom Order", but when you drag them around it gives an error symbol and nothing changes. While we're here, the Web App also does not offer a "sort by" option whatsoever...

  • Regular
  • The title explains it. It gives you the option to sort Playlists by "Custom Order", but when you drag them around it gives an error symbol and nothing changes. While we're here, the Web App also does...
  • Alex
  • Spotify Legend
  • 264 Views
  • 3 replies
  • 1 likes
  • 264 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't delete folders or rename them

PlanPremiumCountryGermanyDeviceiPhone 11, PCOperating SystemiOS 13.7, Windows 10 My Question or IssueHi, I can't delete or rename some folders in my account. It neither works in the Win10 Desktop App nor in the Web Player. When I move some folders ar...

  • Newbie
  • Plan Premium Country Germany Device iPhone 11, PC Operating System iOS 13.7, Windows 10   My Question or Issue Hi,   I can't delete or rename some folders in my account. It neit...
  • Yordan
  • Moderator
  • 10006 Views
  • 31 replies
  • 7 likes
  • 10006 Views
  • 31 replies
  • 7 likes

Superuser Contribution [iOS][Discover] New Releases by Artists I Follow

The app updates so often that I no longer know where to go to find new releases by artists I follow. My "release radar" posts singles, not necessarily albums, and does not distinguish between music posted today vs. last week vs. three weeks ago. The ...

  • Regular
  • The app updates so often that I no longer know where to go to find new releases by artists I follow.    My "release radar" posts singles, not necessarily albums, and does not distinguish ...
  • sup_dingus
  • Visitor
  • 3411 Views
  • 5 replies
  • 0 likes
  • iOS
  • 3411 Views
  • 5 replies
  • 0 likes

Superuser Contribution 200 characters instead of 100 in a playlist name and 512 characters instead of 300 in a description

PlanFree/PremiumCountryUSAOperating SystemWindows 10 Issue:you can inspect element on a playlist name and change the 100 in (maxlength="100") to 200 and it will save. (200 is the max any higher will reset.) Edit:You can do the same thing to the descr...

  • Casual Listener
  •   Plan Free/Premium Country USA Operating System Windows 10   Issue: you can inspect element on a playlist name and change the 100 in (maxlength="100") to 200 and it will save. (20...
  • CozyCat
  • Regular
  • 2411 Views
  • 3 replies
  • 0 likes
  • bug
    playlist name
  • 2411 Views
  • 3 replies
  • 0 likes

Superuser Contribution Wrong lyrics for baby by Rita lee

The lyrics for the song “baby“ by “Rita Lee" arre completly Wrong. See the attached screen shot. The lyrics are conflated and dont belong to This song.

  • Casual Listener
  • The lyrics for the song “baby“ by “Rita Lee" arre completly Wrong. See the attached screen shot. The lyrics are conflated and dont belong to This song.  
  • sabatlisbon
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Solved!! Remove several playlists

dear community My young children subscribed to many artist/playlist and created many playlist. It makes my library full of dozen of playlists. Is there any way to unsubscribe/remove all playlist easily ? Currently I only know how to do it one by one....

  • Casual Listener
  • dear community   My  young children subscribed to many artist/playlist and created many playlist. It makes my library full of dozen of playlists.  Is there any way to unsubscrib...
  • Amayy
  • Spotify Star
  • 1274 Views
  • 3 replies
  • 0 likes
  • 1274 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify ONLY plays one playlist no matter what I try to play

I have searched for a solution for 2 weeks and now I'm ready to cancel my subscription. Spotify will only play ONE playlist, which happens to be a bunch of songs that are random. I deleted every playlist to try to stop this problem, but it still play...

  • Casual Listener
  • I have searched for a solution for 2 weeks and now I'm ready to cancel my subscription. Spotify will only play ONE playlist, which happens to be a bunch of songs that are random. I deleted every play...
  • Alex
  • Spotify Legend
  • 8283 Views
  • 9 replies
  • 3 likes
  • 8283 Views
  • 9 replies
  • 3 likes

Superuser Contribution Playlist being deleted almost every day

PlanFree/PremiumCountryBrazil DeviceAllOperating SystemAll My Question or IssueMy playlist is being deleted almost every day. I'm receiving daily emails from Spotify with the subject "Takedown Notification", saying "We have found the following conten...

  • Casual Listener
  • Plan Free/Premium Country Brazil   Device All Operating System All   My Question or Issue My playlist is being deleted almost every day. I'm receiving daily emails from Spotify w...
  • ButtKissThighCheeks
  • Casual Listener
  • 1323 Views
  • 3 replies
  • 0 likes
  • takedown notification
  • 1323 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover Weekly, Release Radar not updating on time

PlanDuo PremiumCountryUS DeviceMacbook Pro 2019Operating SystemmacOS Catalina 10.15 I searched and could not find a thread on this issue (the most relevant is a Fixed issue about Discover Weekly updating delays, from 2019). For the past ~3 weeks that...

Screen Shot 2021-05-12 at 3.16.03 PM.png
  • Casual Listener
  • Plan Duo Premium Country US   Device Macbook Pro 2019 Operating System macOS Catalina 10.15   I searched and could not find a thread on this issue (the most relevant is a Fixed is...
  • Martinhoalto1
  • Regular
  • 4089 Views
  • 13 replies
  • 0 likes
  • 4089 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Only part of song is played

i made my account about two weeks ago and now the free trial is finished.. when i try to choose a song from my liked songs it plays part of the song. Sometimes if i shuffle, it play a full song from my liked list but sometimes it play a random song I...

8126A4EC-2D54-4544-868E-9813BB817188.jpeg 8A7A2B43-BFB9-4624-BEAD-B5E5D1A241D1.jpeg
  • Newbie
  • i made my account about two weeks ago and now the free trial is finished.. when i try to choose a song from my liked songs it plays part of the song. Sometimes if i shuffle, it play a full song from ...
  • vaajy
  • Roadie
  • 12708 Views
  • 4 replies
  • 0 likes
  • 12708 Views
  • 4 replies
  • 0 likes