Unable to play any (specific) songs

[MrMusik]

I understand that some songs are unavailable in some regions. That is not my problem.

For the last few days all songs are now marked as unavailable in my region (Australia).  Attempting to play a song shows the message:

This content is not available.

I have previously been able to play specific songs, and add them to my Liked Songs. 

• I am now unable to play any songs specifically
• I can play music by using playing the playlists I have already created
• There are no advertisements
• I can skip tracks
• I have payment details setup on the account
• I have signed out, then signed in, no change.

Some weeks ago I converted from free to premium. 

• Ironically since doing that the music selection is now smaller than free tier (probably due to my region)
• And now for a couple of days I am unable to play specific songs.

I have searched the forums and support areas but not found any resolution or people with similar problems.

I am using Windows, Spotify version: 1.180.699.0

At this point I am considering trying other streaming platforms.

[Yordan · Accepted solution]

Hi @MrMusik,

Thanks for reaching out to the Community! Heads-up: we've moved your post to the Help board as it's more relevant.

Could you try playing the same songs on our Web Player instead? Check also if you're able to play them on your mobile device.

If this issue persists only on the desktop app, try the following:

1. Fully close the Spotify app (make sure it's not running in the background in the Task Manager) and go to C:\Users\%username%\AppData\Roaming\Spotify\. There you'll find a file called prefs, delete it.
2. While you're in the Spotify folder, you should also see a folder called Users. Open it and delete all contents inside.
3. Restart the Spotify app.

Let us know how it goes.

Cheers!

[MrMusik]

I took the action recommended, then uninstalled and reinstalled the application the problem it is now resolved.

[Ver]

Hey @MrMusik,

Thanks for keeping us posted.

Glad to hear that it worked out and you can play your favorite jams again.

If you need anything else, the Community is here for you.