Unable to shuffle Liked Songs playlist on Android

[BicheTwo]

Plan

Premium

Country

Canada

Device

 Samsung Galaxy S9

My Question or Issue

Since a few days, I'm unable to shufflethe Liked songs playlist, I have a toast notification saying that I discovered a Premium feature, but I do have a premium account.

I can shuffle all others playlist, even those generated by Spotify .

I've uninstalled and reinstalled the app without success 

[lgruen]

Same here. I think it's a recently introduced bug.

[Dian]

Hey there,

Thanks for posting in the Community.

If you're sure you're logged in on an account with a Premium subscription, could you try performing a clean reinstall of the app as described here? 

Try logging out and back in again a few times as well.

If this doesn't help, we'd need the exact version you've installed on your devices together with the device's brand and operating system.

Keep us posted,

Cheers!

[Triplefae]

I'm having the same issues & have done the clean restart multiple times. Still not helping!

[Alex]

Hi folks, In order to look further into this please provide us with the following info:

• Device model
• OS version
• Spotify version 
• Do you see the shuffle button at all? What happens when you press it - do songs just play in order or nothing plays at all

Looking forward to your repliers. 

[BicheTwo]

Hello Everyone, 

Sorry for the delay, but I directly contacted Spotify support, and the issue was account specific, so support did something on their side to resolve the issue. 

The issue was only for the Liked Song playlist on my account. I used my son account on my device, and it was working correctly. 

As you can see in the following screenshot, the shuffle and play button have changed:

[Lyubka]

Hey @BicheTwo,

Thank you for your reply and confirmation.

We're glad to hear that everything works as it should for you again! 

If you ever have any other questions in the future, feel free to post in the Community again 🙂