Why cant i listen to my downloaded music when I'm offline

[Levy11]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Jeremy]

Hi there @Levy11,

Thank you for reaching out to the Community. We'd like to investigate this further as you should be able to listen to your downloaded music while being offline.

Can you start with performing a clean reinstall? This will make sure there's no old cache files causing this.

We'll keep an eye out for your reply.

Take care 🙂