Why i cant open playlist artist

[who_]

1. I'm from Indonesia, I want to ask if Spotify is currently having problems?  When I type in the artist's name and then click on the artist there is a "Check Connection" notification while at that time I am opening an online game.  And also I can not change the name of my profile appears notification "An error occurred". I want to ask, is there really a problem with the application or is it just me? I've cleared cache > wiped data > reinstalled and it's still the same.  And also I have created a new account to make sure whether it happened to my account or it is in trouble but it is still the same on the new account I created I still can't see / click the artist I'm looking for ..

 thank you

[Mario · Accepted solution]

Hey @who_,

Thanks for reaching out about this here in the Community.

Just to double-check and also considering you tried a number of fixes already, is your device fully up-to-date? If you're not sure, take a look at any available updates before doing another clean reinstall of the app. 

If I guessed right and you're experiencing this on desktop, one more thing you could do after is deactivating hardware acceleration (click on the three-dots menu on the top left corner in the Spotify Desktop app > View > Hardware Acceleration) as that might also do the trick here. 

Let us know how you get on. Hope you'll find this info useful!