Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Help

Labels

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201270 Views
  • 71 replies
  • 73 likes
  • 201270 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • LuciVillain
  • Casual Listener
  • 68987 Views
  • 106 replies
  • 40 likes
  • 68987 Views
  • 106 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146387 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146387 Views
  • 66 replies
  • 49 likes

Superuser Contribution artists disappeared after internet outage

title pretty much. all the artists i followed went with the net last night and never showed up again after reconnecting. im furious, i had hunderds of artists listed, now all i got left are the local files. same on all the other devices connected to ...

  • Casual Listener
  • ...ocal files. same on all the other devices connected to different networks. please help, thanks in advance!
  • Joan
  • Moderator
  • 252 Views
  • 3 replies
  • 0 likes
  • Help
  • 252 Views
  • 3 replies
  • 0 likes

Superuser Contribution A single ambience track has ruined my suggested songs and Discover playlists. Any fix/workaround?

I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few months. Shortly after I began listening to that tr...

  • Casual Listener
  • I have a playlist with a single white noise track I used listen to on repeat while I sleep. I did this pretty much every night for several months. But I moved and haven’t listened to it now for a few...
  • Kevin1123
  • Visitor
  • 3221 Views
  • 10 replies
  • 3 likes
  • ambience
    Discover Weekly
    Help
    suggested songs
  • 3221 Views
  • 10 replies
  • 3 likes

Superuser Contribution Daylist Glitch

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 14 pro maxOperating System(iOS 10, Android Oreo, Windows 10, etc.) My Question or IssueMy spotify daylist is all from an audio book in a different lan...

  • Newbie
  • Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 14 pro max Operating System (iOS 10, Android Oreo, Windows 10, etc.)   My...
  • tabbykelly10
  • Newbie
  • 674 Views
  • 3 replies
  • 1 likes
  • daylist
    Glitch
    Help
  • 674 Views
  • 3 replies
  • 1 likes

Superuser Contribution Albums not grouped together when sorting by artist

PlanPremiumCountryUKDevicePCOperating SystemWindows 11 Pro My Question or IssueHey guys, I've noticed that when I sort my Liked Songs by artist, the albums are not grouped together. Has anyone else experienced this? It's really frustrating because I ...

  • Casual Listener
  • ...nstead (and then by the track). I should say it's also like this on my android phone.   Any help would be greatly appreciated!
  • Maria
  • Moderator
  • 463 Views
  • 5 replies
  • 3 likes
  • Android
    Help
    liked songs
    Organisation
    Windows
  • 463 Views
  • 5 replies
  • 3 likes

Music Library Doesn't Save the Filter on Mobile

PlanPremiumOperating SystemiOS 16.6.1 So I recently updated Spotify to the most recent version. I usually haven't updated in the past. But I caved and wanted to try the DJ on mobile, to which I was told that not much had changed on the app. However, ...

  • Regular
  • Plan Premium Operating System iOS 16.6.1   So I recently updated Spotify to the most recent version. I usually haven't updated in the past. But I caved and wanted to try the DJ on mobile, t...
  • 219 Views
  • 0 replies
  • 1 likes
  • Help
    suggestion
  • 219 Views
  • 0 replies
  • 1 likes

Unable to remove Playlists I created from Folders back to main/root Library

Issue seems to be occurring on all devices I use (M1 Macbook pro, iPhone 13, older Macbook pro 2012). I haphazardly created a folder and accidentally drug some playlists into it. Now, when I try and remove the playlists from the folder, they won't le...

  • Regular
  • ...hat were put into these playlists and don't want to just delete or just copy/paste them. Any help is greatly appreciated! Thanks,   Plan: Duo Country: USA   Device M1 Macbook O...
  • naturalimage
  • Regular
  • 245 Views
  • 1 replies
  • 0 likes
  • folders
    Help
    Playlists
    Plz help
  • 245 Views
  • 1 replies
  • 0 likes

HELP

How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syst...

  • Newbie
  • How do users get help when they need it? There doesn't seem to be help without reading through 100 topics that aren't relevant. I need to talk to someone.  Plan Free/Premium Country &n...
  • kaworu_bloodpaw
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • Help
  • 178 Views
  • 1 replies
  • 0 likes

How do I get Spotify to learn my music preferences on single station?

How do I accomplish this? I would like 1 station or playlist. Within this I would like to load my favorite artists names and then have Spotify populate with relevant songs and to also suggest songs and other artists that I may like. By liking and dis...

  • Casual Listener
  • How do I accomplish this?   I would like 1 station or playlist. Within this I would like to load my favorite artists names and then have Spotify populate with relevant songs and to also sugges...
  • Amayy
  • Spotify Star
  • 692 Views
  • 3 replies
  • 1 likes
  • Help
  • 692 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Local Files wont Sync from Windows to iOS

PlanPremium- Individual PlanCountryUSADevicePC and iOSOperating SystemWindows 11 and iOS 16 My Question or IssueWhen I add songs from local files to a playlist on my computer, then add those local files to a playlist, they show up on my phone as well...

  • Regular
  • Plan Premium- Individual Plan Country USA Device PC and iOS Operating System Windows 11 and iOS 16   My Question or Issue When I add songs from local files to a playlist on my computer...
  • Pixelplayz2215
  • Regular
  • 1413 Views
  • 3 replies
  • 0 likes
  • Help
    local files
    support
  • 1413 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cant sort playlist by title, album or date added

I don't seem to have any option to sort my playlist by the filters at the top anymore?Can anyone help? They aren't clickable and have no drop down arrow PremiumUKMacbook ProOS Monterey

Screenshot 2022-09-08 at 12.07.57.png
  • Casual Listener
  •   I don't seem to have any option to sort my playlist by the filters at the top anymore? Can anyone help? They aren't clickable and have no drop down arrow     Premium UK M...
  • MattSuda
  • Spotify Star
  • 902 Views
  • 8 replies
  • 0 likes
  • Help
  • 902 Views
  • 8 replies
  • 0 likes

Superuser Contribution UPDATE: Songs not in playlist playing

PlanPremiumCountrySri LankaDeviceAsus ZenBook UX434FLC_UX434FLOperating SystemWindows 10 Home Single Language My Question or IssueI just double-checked and it seems the songs are not in the playlist. This only happens for a few songs and I can't seem...

  • Casual Listener
  • Plan Premium Country Sri Lanka Device Asus ZenBook UX434FLC_UX434FL Operating System Windows 10 Home Single Language   My Question or Issue I just double-checked and it seems the ...
  • Vasil
  • Moderator
  • 437 Views
  • 3 replies
  • 0 likes
  • bug
    Bug Playlist
    Help
    Remove music playlist
  • 437 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I make a Collaborative Playlist Public but allow only certain users to add to it?

Premium Device(iPhone, Macbook 2017) I have a few collaborative playlists and I would like to share them with people because they have asked but I do not want to grant them the ability to add to them. I also would like to share my playlist on reddit ...

  • Newbie
  • ...bility to add to them. I also would like to share my playlist on reddit forums and stuff but again fear that i will be allowing a world of strangers to add to my playlist (this has happened with a public...
  • This-App-Stinks
  • Music Fan
  • 4013 Views
  • 2 replies
  • 3 likes
  • collaborative
    collaborative private and public
    Feature
    Help
    shared
    Spotify
  • 4013 Views
  • 2 replies
  • 3 likes

Superuser Contribution Constantly deleting playlist info

PlanPremiumCountryUS DeviceiPhone 12 ProOperating SystemWin10 My Question or IssueSpotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they're always making up excuses that it "breaks the policy rules". Literally nothing abo...

  • Casual Listener
  • Plan Premium Country US   Device iPhone 12 Pro Operating System Win10   My Question or Issue Spotify keeps deleting the info of my playlist "Life is Strange lofi mix", and they'r...
  • Kiril
  • Moderator
  • 464 Views
  • 4 replies
  • 0 likes
  • Help
    support
  • 464 Views
  • 4 replies
  • 0 likes

Superuser Contribution Blend is Deleted

PlanPremiumCountryUSADeviceComputer & Google Pixel 4aOperating SystemWindows 10 & Android 11 My Question or IssueThis is for sure like some sort of account issue or something since it is happen on my phone and laptop, but I have provided my technical...

  • Newbie
  • ...ost were with my closet friends.   Any help/explanation would be greatly appreciated. 
  • Alex
  • Spotify Legend
  • 2931 Views
  • 1 replies
  • 0 likes
  • Blend
    Help
  • 2931 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist recommendation refresh button issues when pressing it

Playlist recommendetion not bringing out new songs and button when pressing more than 3 times overlapping with the recommended songs Operating system: Windows 11 Using Spotify premium Songs in playlist: 369

  • Casual Listener
  • Playlist recommendetion not bringing out new songs and button when pressing more than 3 times overlapping with the recommended songs   Operating system: Windows 11   Using Spotify premi...
  • Alex
  • Spotify Legend
  • 403 Views
  • 3 replies
  • 1 likes
  • Bug Windows
    Help
    recommendation
  • 403 Views
  • 3 replies
  • 1 likes

Can't see blocked/Hidden artists on new Your Library view anymore

PlanFreeDeviceiPhone 11Operating SystemiOS 14.6 My Question or IssueThe new Your Library view is very neat and efficient but I am not able to view all the artists I've previously blocked or Hidden, so I have to try and remember artists I've blocked, ...

  • Visitor
  • Plan Free Device iPhone 11 Operating System iOS 14.6   My Question or Issue The new Your Library view is very neat and efficient but I am not able to view all the artists I've previously...
  • user-removed
  • Not applicable
  • 5422 Views
  • 2 replies
  • 1 likes
  • Block
    blocked
    Blocked Artists
    Help
    Hidden Artists
    Your Library
  • 5422 Views
  • 2 replies
  • 1 likes

Superuser Contribution Daily Mix not updating

PlanPremiumCountry DeviceiPhone XR, PCOperating SystemIOS 14.5, Windows 10 My Question or IssueFor the past couple of days now my Daily Mix has stayed the same on both my phone and computer, and I do not know how to fix this.

  • Visitor
  • Plan Premium Country   Device iPhone XR, PC Operating System IOS 14.5, Windows 10   My Question or Issue For the past couple of days now my Daily Mix has stayed the same on both m...
  • Eni
  • Moderator
  • 385 Views
  • 1 replies
  • 0 likes
  • Help
    Windows 10
  • 385 Views
  • 1 replies
  • 0 likes

Help finding a podcast

I was recently recommended a podcast on my home page that seemed interesting but I forgot to add it to my library and I can't remember the title.I know the title had a colon ( : ) in it and in the description it mentioned a book of the same name. I a...

  • Newbie
  • ...he description it mentioned a book of the same name. I also know it mentions murders or crimes that are related to the book. I think it would be categorized as true crime. Any help in identifying this p...
  • 272 Views
  • 0 replies
  • 0 likes
  • Help
    podcast
    true crime
  • 272 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Why i cant open playlist artist

I'm from Indonesia, I want to ask if Spotify is currently having problems? When I type in the artist's name and then click on the artist there is a "Check Connection" notification while at that time I am opening an online game. And also I can not cha...

  • Visitor
  • I'm from Indonesia, I want to ask if Spotify is currently having problems?  When I type in the artist's name and then click on the artist there is a "Check Connection" notification while at that...
  • Mario
  • Spotify Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • Help
  • 521 Views
  • 1 replies
  • 0 likes

Spotify Generated Playlists

Device(iPhone 11) My Question or IssueI noticed I used to be able to choose artists (most likely on my phone) and the selection of artists would be used to generate music from them as well as similar artists. In my playlists section, it reads: "Your ...

  • Casual Listener
  •   Device (iPhone 11)   My Question or Issue I noticed I used to be able to choose artists (most likely on my phone) and the selection of artists would be used to generate music from th...
  • 434 Views
  • 0 replies
  • 0 likes
  • Help
    Playlists
    Spotify General
    Spotify generated
  • 434 Views
  • 0 replies
  • 0 likes