Wont let me play albums but it will play liked songs.

[Mordereca]

Plan

Free

Country

Device

Samsung Galaxy S5

Operating System

Android

My Question or Issue

I've tried everything to fix this issue. I've reinstalled it and it didn't work, I've relogged into my account and it doesn't work. I don't know what else to do, it's just started to happen out of the blue.

Whenever you'd click "play album" on the album page on the mobile app, you'd get a grey overlay where it would play an ad or it just does nothing, no ad pops up, it just gets a grey overlay.
I've tried playing one of my collections, which works, then switch to the album again but it would continuously do this without prevail. Its been happening for a couple of days and I cant get my days going without my dose of music.

[Mihail]

Hey @Mordereca,

Thanks posting here in the Community! We'll gladly help you out.

We appreciate the troubleshooting you've done so far with logging out and back in and reinstalling the app. This is a great solution for many similar issues. However, could give it another go with these steps and run a clean reinstall? These ones are more thorough and make sure that no corrupted leftover files remain.

It's a good idea to also make sure that the app has all permissions enabled and is excluded form all battery optimization services. Follow these steps:

1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.

2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.

3. Last step - restart the phone.

Note: Menu order may differ on different devices.

Hope this helps. Keep us posted on how it goes.