Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[Your Library] I saved some songs, and they show up on my saved songs but not when playing them

[Your Library] I saved some songs, and they show up on my saved songs but not when playing them

Plan

Premium

 

Device

Samsung Galaxy S8+, Samsung Galaxy A50, PC

Operating System

Android 9 (OneUI 1), Android 10 (OneUI 2), Windows 10 

 

My Question or Issue

There are some songs that will show up as saved on the library, but when playing them the app shows them as not saved. See the screenshots attached.

First, the library shows 'Take What You Want' by Post Malone as saved, but the player doesn't. (The heart is filled on the library indicating that you saved the song, but the player will show the empty heart, like you didn't save the song)

 

Second, the player shows 'You Know You Like It' by DJ Snake shows up as saved (you can see the song in the library when I searched for it), but the player shows it as not saved (empty heart)

 

This happens on every platform, but doesn't occur with every songs. It mostly happens in a per-album basis. 

bug1.png
bug2.png
Reply
0 Replies

Suggested posts