Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242529 Views
  • 79 replies
  • 86 likes
  • 242529 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99504 Views
  • 210 replies
  • 44 likes
  • 99504 Views
  • 210 replies
  • 44 likes

Superuser Contribution discover weekly and release radar playlists are useless now because of soundscapes

PlanPremiumCountryCanadaDeviceS10, PCOperating SystemOneUI, Windows 10 My Question or IssueI have recently started using spotify soundscapes to help sleep, using a single raintrack that I loop all night. Since doing this, my release radar and discove...

  • Regular
  • Plan Premium Country Canada Device S10, PC Operating System OneUI, Windows 10   My Question or Issue I have recently started using spotify soundscapes to help sleep, using a single rai...
  • Jeremy
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 1 likes
  • 429 Views
  • 1 replies
  • 1 likes

Stalker using Spotify to intimidate and harass me

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a stalker who created a collaborative playlist and added me to it and named it somethi...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • CantingCave
  • Newbie
  • 5468 Views
  • 9 replies
  • 0 likes
  • 5468 Views
  • 9 replies
  • 0 likes

Superuser Contribution Messy new MY LIBARY page

PlanPremiumCountryNorwayDevice(iPhone 11)Operating System(iOS 14.2) My Question or IssueSome days ago a new update of spotify came out and it is really messy. I’ve used some time to organize songs in different playlists were they fit best, and put th...

  • Casual Listener
  • Plan Premium Country Norway Device (iPhone 11) Operating System (iOS 14.2)   My Question or Issue Some days ago a new update of spotify came out and it is really messy. I’ve used some ...
  • CarlosE
  • Moderator
  • 671 Views
  • 3 replies
  • 1 likes
  • bad design
    My Lib
    My libary
    rollback
  • 671 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Liked Songs Missing since new Catlina update

PlanPremiumCountry USA Device(iPhone 8, Macbook Pro late 2016)Operating System(iOS 10, c.) My Question or Issue Hello My liked songs are not syncing/missing. I have uninstalled the app on my Mac book pro and iphone. I have tried going offline on both...

Screen Shot 2021-03-02 at 9.35.14 PM.png
  • Casual Listener
  • Plan Premium Country USA   Device (iPhone 8,  Macbook Pro late 2016) Operating System (iOS 10, c.)   My Question or Issue   Hello My liked songs are not syncing/missing...
  • CarlosE
  • Moderator
  • 1029 Views
  • 3 replies
  • 0 likes
  • Iphone 8 plus
    Liked Songs Playlist
    Mac Catalina
    Mac Desktop
    Mac iOs
  • 1029 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artists not showing up when not on wifi

PlanPremiumCountryCanadaDeviceiPhone 11 proOperating SystemiOS 14.4 My Question or Issuewhen im not on WiFi the artists i follow do not show up. I can only listen to music by choosing an album rather then choosing by artists, very annoying!

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 11 pro Operating System iOS 14.4   My Question or Issue when im not on WiFi the artists i follow do not show up. I can only listen to music by...
  • Novy
  • Moderator
  • 464 Views
  • 3 replies
  • 0 likes
  • 464 Views
  • 3 replies
  • 0 likes

Superuser Contribution Maintain separate queues between devices

PlanPremium FamilyCountryUSA DeviceiPhone 12 Pro, MacBook Pro, Google HomeOperating SystemiOS 14.4, macOS 11.2.2 My Question or IssueIs it possible to maintain separate queues between devices? I have a Premium Family account, which is maintained unde...

  • Casual Listener
  • Plan Premium Family Country USA   Device iPhone 12 Pro, MacBook Pro, Google Home Operating System iOS 14.4, macOS 11.2.2   My Question or Issue Is it possible to maintain separat...
  • Eni
  • Moderator
  • 490 Views
  • 3 replies
  • 1 likes
  • 490 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tons of artists that I follow are not showing up in my library

Premium, United States, Windows 10 and iOS The subject line pretty much sums it up. I was taking a look through my collection of artists to make a playlist and I noticed almost immediately (like before the A's) that some of the artists that I follow ...

  • Newbie
  • Premium, United States, Windows 10 and iOS   The subject line pretty much sums it up. I was taking a look through my collection of artists to make a playlist and I noticed almost immediately (...
  • Alex
  • Spotify Legend
  • 496 Views
  • 2 replies
  • 0 likes
  • artists
  • 496 Views
  • 2 replies
  • 0 likes

User Created Auto Playlists?

I just got the email from Google about Google Music going away. The problem is, I use a 3rd Party Plugin called "Auto Playlists" that uses the Google Music API to allow me to create my own custom Auto Playlists. You can use very complicated formulas ...

  • Visitor
  • I just got the email from Google about Google Music going away.  The problem is, I use a 3rd Party Plugin called "Auto Playlists" that uses the Google Music API to allow me to create my own cust...
  • humzah3
  • Newbie
  • 2897 Views
  • 3 replies
  • 5 likes
  • 2897 Views
  • 3 replies
  • 5 likes

Superuser Contribution Music is Disappearing

I am a free Spotify user and today, music is disappearing from my library. I have a few playlists which I know was 6 hours and something minutes long, but now they shortened to around 5 hours long! Does anyone else have this issue? I then remembered ...

  • Newbie
  • I am a free Spotify user and today, music is disappearing from my library. I have a few playlists which I know was 6 hours and something minutes long, but now they shortened to around 5 hours long! D...
  • CarlosE
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

[iOS][Podcasts] Very early/late notifications for new episodes of JRE.

I follow the JRE podcast and get notifications of new episodes, but almost every time I get a notification, the episode is not there or has been there for days. I got a notification for #1613 with Ari Shaffir about 20 hours ago, yet the episode has N...

  • Visitor
  • I follow the JRE podcast and get notifications of new episodes, but almost every time I get a notification, the episode is not there or has been there for days. I got a notification for #1613 with Ar...
  • 663 Views
  • 0 replies
  • 0 likes
  • iOS
    Podcasts
  • 663 Views
  • 0 replies
  • 0 likes

Superuser Contribution No podcasts in Your Library section on phone

PlanPremiumCountryCzechiaDevice(Google Pixel 4)Operating System(Android 11) My Question or IssueHello. I can't see any of my followed podcasts in Podcasts section/tab in "Your Library"  I can see my followed podcasts in "Your Library" both on Smart T...

Screenshot_20210301-203044.png Screenshot_20210301-203035.png
  • Casual Listener
  • Plan Premium Country Czechia Device (Google Pixel 4) Operating System (Android 11)   My Question or Issue Hello.   I can't see any of my followed podcasts in Podcasts section/ta...
  • Alex
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect works and crashes randomly on my wifi devices...

PlanPremiumCountryFrance Device(Amazon Echo Dot 4th Gen, Samsung Soundbar S60T 2020, BMW iDrive 7, Samsung S10, Samsung S9, Macbook Pro late 2014) My Question or Issue Dear Support,I'm having this issue since years now and I could see on the forums t...

  • Newbie
  • Plan Premium Country France   Device (Amazon Echo Dot 4th Gen, Samsung Soundbar S60T 2020, BMW iDrive 7, Samsung S10, Samsung S9, Macbook Pro late 2014)   My Question or Issue &nbs...
  • Mihail
  • Spotify Legend
  • 839 Views
  • 1 replies
  • 0 likes
  • Crash
    SpotifyConnect
  • 839 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle is not random

PlanPremiumCountryNetherlandsDeviceDesktop, PhoneOperating SystemiOS, Windows My Question or IssueShuffle does not randomize tracks. Instead, it has a top 10-15 of tracks that get played in random order, but always the same 10-15 tracks before it mov...

  • Roadie
  • Plan Premium Country Netherlands Device Desktop, Phone Operating System iOS, Windows   My Question or Issue Shuffle does not randomize tracks. Instead, it has a top 10-15 of tracks tha...
  • Jeremy
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deludent Discover Weekly

PlanPremiumCountryItalyDeviceSamsung Galaxy A5 2016Operating SystemWindows 10 My Question or IssueThis issue of Discover Weekly was extremely unsatisfiyng, with a lot of cover bands, even songs already recomendded (i track them with Last.fm), and too...

  • Roadie
  • Plan Premium Country Italy Device Samsung Galaxy A5 2016 Operating System Windows 10   My Question or Issue This issue of Discover Weekly was extremely unsatisfiyng, with a lot of cove...
  • nighthawk989
  • Roadie
  • 867 Views
  • 9 replies
  • 1 likes
  • 867 Views
  • 9 replies
  • 1 likes

[Mobile][Other] Downloaded songs but didnt like them

I downloaded songs of discover weekly but never liked them before the playlist was changed. Is there a way to find these songs?

  • Visitor
  • I downloaded songs of discover weekly but never liked them before the playlist was changed. Is there a way to find these songs?
  • 176 Views
  • 0 replies
  • 0 likes
  • Mobile
    Other
  • 176 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Having trouble playing local files in Spotify app on Roku

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently decided to try out the free trial of Spotify because I understood that you could p...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...
  • Ivan
  • Spotify Legend
  • 1762 Views
  • 3 replies
  • 1 likes
  • 1762 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't play specific playlist

I cannot play a specific playlist anymore. It is my granddaughter's favorite so I play it over and over for her. Does it max out if you play a specific list too much? Everyone else in the family can play it but it no longer works for me. PlanPremium ...

  • Newbie
  • I cannot play a specific playlist anymore. It is my granddaughter's favorite so I play it over and over for her. Does it max out if you play a specific list too much?  Everyone else in the famil...
  • Ivan
  • Spotify Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Liked Song Unplayable

PlanFreeCountryUnited StatesDeviceAndroid, ChromebookOperating SystemAndroid 7.1.1, Toshiba Chromebook 2 My Question or IssueI was scrolling through my liked songs on the mobile app and I noticed that one of my songs was missing from my Liked Songs. ...

  • Visitor
  • Plan Free Country United States Device Android, Chromebook Operating System Android 7.1.1, Toshiba Chromebook 2   My Question or Issue I was scrolling through my liked songs on the mob...
  • AyuTheHuman
  • Composer
  • 294 Views
  • 1 replies
  • 1 likes
  • 294 Views
  • 1 replies
  • 1 likes

Superuser Contribution Majority of liked songs gone on all devices

Plan: PremiumCountry: United States Device: Macbook Pro, iPhone 7Operating System: macOS Catalina, iOS 14.4 This morning I was listening to music as usual and jamming to the new Sabaton song. I went to look through my liked songs for another song but...

  • Newbie
  • Plan: Premium Country: United States   Device: Macbook Pro, iPhone 7 Operating System: macOS Catalina, iOS 14.4   This morning I was listening to music as usual and jamming to the new...
  • Mihail
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help importing from Google Music

I'm trying to import my library from Google Music, which is exported as both mp3's (for my purchased music) and also .csv files for each track I haven't purchased but which was in my library. The mp3's I uploaded to Spotify by adding a Local Source m...

  • Newbie
  • I'm trying to import my library from Google Music, which is exported as both mp3's (for my purchased music) and also .csv files for each track I haven't purchased but which was in my library.  ...
  • Mihail
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes