Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
I'm from Indonesia, I want to ask if Spotify is currently having problems? When I type in the artist's name and then click on the artist there is a "Check Connection" notification while at that time I am opening an online game. And also I can not cha...
In the playlist "Your daily podcasts" there is an item called "Try a new show" followed by an episode of a show I don't follow. I don't mind this function to discover new shows, but it has not been updated with new shows in months. So, any idea of ho...
PlanFree/PremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My name is Edward Chong. I have been using Shazam and Spotify for some time. I have added some songs from Shazam ...
My Question or IssueCan we add a custom sorting option for the playlist on the left panel? It would be great having a customizable options for it. Thank you!
PlanPremiumCountryUkraine DeviceiPhone SE 2020Operating SystemiOS 14My Question or Issue Hello, I have been using Spotify for over half a year. When I first started using it, it did not officially come out in Ukraine (in the country where I live). Af...
Hi team, I am not able to find Funk category on Spotify, unfortunately when I go to categories I found a Funk, however it is a Funk Carioca(Funk from Brazil) what there is nothing related to real Funk. I don't know if this is only an issue to me or s...
Hello, I was listening to some of my playlists and thought it would be awesome if the we could listen to a new playlist based on an entire playlist, instead of the song radio. The algorithm might be more accurate when curating from 20-30 songs than o...
PlanPremiumCountryUSADevice(iPhone 11 plus)Operating System(iOS 14.2) My Question or IssueI have 2 different issues:1) I’m missing several playlists from my library. I’ve tried to use the recovery feature but it tells me I have no deleted playlists. ...
PlanPremium DeviceOnePlus 6T, MacBookPro, Windows 10 DesktopOperating SystemiOS 13, Android 10, Windows 10 My Question or IssueI keep seeing random songs / artists showing up in my "Recently Played" list. I've reset my password and logged out from al...
PlanPremiumCountryRussiaDevicePC, Xiaomi Redmi 5 PlusOperating SystemWindows 10 Version 10.0.19041 Build 19041, Android 8.1.0, MIUI Global 11.0.2 My Question or Issue Could you please solve Spotify follow artists problems:I follow artists and have ma...
Can you please bring back the liked songs that would appear if one went to an artist's spotify profile. It made it so much simple and easier to access the albums and songs.
Hello, the second playlist was deleted in a couple of days! what's happening? And how to restore?https://open.spotify.com/playlist/3SifgHZ72lQOeMiza3Z4tw?si=1i8jr5mKQB2MTt7ckLUPngand i can't restore it
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I would like to know why did spotify remove the money heist amapiano album.
My discover weekly, release radar, etc. are made for someone else. In other words, I believe the wrong user is attached to my lists. How can I get this fixed?
I can’t figure out how to mix up my music list. Get tired of songs being played in the same order.
The number of my playlists is large. Every time I like something, it grows. I need a way to organize these playlists. Like folders or smth. Anyone found a way to do it?
Hey! Could someone please tell me how Spotify sorts open playlists on the user's main page? What factor determines the place of the playlist in the list? Thank you!
Hi, I recently made an account on an android phone. Everything works fine there, but if I want to find my playlist or profile on an IPhone i cant find anything. What should I do? Does it just need some time until the app displays everything? Thanks i...
PlanPremiumCountryGermanyDeviceMac, Windows, iPhoneOperating SystemDoesn't matter My Question or IssueHi folks, is it possible to exclude audiobooks and any comparable content from my recommended music? For example when I listen to my weekly mix or s...
PlanPremiumCountryCanadaDeviceAcer Swift Laptop / iPhone XSOperating SystemWindows 10 / iOS 14.1 My Question or IssueSpotify's On Repeat is a great feature, I use it nearly every day. However the past 2 weeks it has gotten it horribly wrong. I change...