Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • ssurak
  • Casual Listener
  • 201256 Views
  • 71 replies
  • 73 likes
  • 201256 Views
  • 71 replies
  • 73 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Gig Goer
  • 68980 Views
  • 105 replies
  • 40 likes
  • 68980 Views
  • 105 replies
  • 40 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 146333 Views
  • 66 replies
  • 49 likes
  • Connect
    JAM
  • 146333 Views
  • 66 replies
  • 49 likes

My Release Radar changed overnight

PlanPremiumCountryRussiaDeviceHonor 10Operating SystemAndroid My Question or IssueHi!Today is Friday, so the new Release Radar was expected. I checked it yesterday at about 0:30 before going to sleep (so it was technically Friday already) - the playl...

  • Newbie
  • Plan Premium Country Russia Device Honor 10 Operating System Android   My Question or Issue Hi! Today is Friday, so the new Release Radar was expected. I checked it yesterday at about...
  • mysteryland2k17
  • Newbie
  • 536 Views
  • 1 replies
  • 3 likes
  • Release Radar
  • 536 Views
  • 1 replies
  • 3 likes

Remove from the list of songs that I liked by mistake

PlanPremiumCountryArgentinaDeviceSamsung Galaxy 9+, PCOperating SystemAndroid, Windows 10 My Question or IssueRemove from the list of songs that I liked by mistake. Is there any way to know what song it was? I don't remember the name or the artist.

  • Visitor
  • Plan Premium Country Argentina Device Samsung Galaxy 9+, PC Operating System Android, Windows 10   My Question or Issue Remove from the list of songs that I liked by mistake. Is there ...
  • AdamDamon
  • Spotify Star
  • 854 Views
  • 1 replies
  • 1 likes
  • 854 Views
  • 1 replies
  • 1 likes

Solved!! List of liked songs gone

PlanPremiumCountryThe NetherlandsDeviceiPhone and macbook My Question or IssueI've been using spotify for years, never trouble. This issue has just been here for a day now. I have spotify on both my iphone and my macbook. The lists and songs I like a...

  • Casual Listener
  • Plan Premium Country The Netherlands Device iPhone and macbook   My Question or Issue I've been using spotify for years, never trouble. This issue has just been here for a day now. ...
  • Billy-J
  • Spotify Star
  • 1609 Views
  • 3 replies
  • 0 likes
  • 1609 Views
  • 3 replies
  • 0 likes

Albums are not appearing in album “list” in my Library

PlanPremiumCountryAustralia DeviceiPhone xs Operating SystemiOS 13.6 My Question or Issue Hello everyone. I have searched the net and forums and can’t find the answer, so I’m resorting to posting here and am really really hoping that someone will hav...

  • Visitor
  •   Plan Premium Country Australia  Device iPhone xs  Operating System iOS 13.6   My Question or Issue   Hello everyone.  I have searched the net and forums an...
  • AeroZ
  • Composer
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Keep queue list after force quitting

PlanPremiumCountryJapanDeviceiPhone 11Operating System(iOS 13.7) My Question or IssueRecently moved from GPM to Spotify. Pretty good so far. However, I did love one function from GPM, which is keeping and allowing me to add as many albums/songs to my...

  • Casual Listener
  • Plan Premium Country Japan Device iPhone 11 Operating System (iOS 13.7)   My Question or Issue Recently moved from GPM to Spotify. Pretty good so far. However, I did love one function ...
  • dfyp3852
  • Casual Listener
  • 767 Views
  • 2 replies
  • 1 likes
  • 767 Views
  • 2 replies
  • 1 likes

Is it possible to recover OLD lists from more than 1 year ago?

PlanPremiumCountryCanadaDevice(Desktop, Laptop (Windows 10) and Android Galaxy S8Operating SystemWindows 10/Android My Question or IssueIs it possible to recover lists that were deleted more than a year ago? I've had spotify premium since about 2015,...

  • Casual Listener
  • Plan Premium Country Canada Device (Desktop, Laptop (Windows 10) and Android Galaxy S8 Operating System Windows 10/Android   My Question or Issue Is it possible to recover lists that w...
  • 198 Views
  • 0 replies
  • 1 likes
  • 198 Views
  • 0 replies
  • 1 likes

Superuser Contribution No discover weekly

PlanPremiumCountryIndia DeviceDesktop, android, iOS I am not getting my discover weekly and I dont think I have ever got it while my friends are getting it. Attached is a screen shot of "Made For You". My Question or Issue

  • Visitor
  • Plan Premium Country India   Device Desktop, android, iOS   I am not getting my discover weekly and I dont think I have ever got it while my friends are getting it. Attached is&nbsp...
  • user-removed
  • Not applicable
  • 1113 Views
  • 10 replies
  • 0 likes
  • 1113 Views
  • 10 replies
  • 0 likes

Discover Weekly is unavailable after 2 Months

PlanPremiumCountryIndiaDeviceWeb, IPhoneOperating System(iOS 10, chrome) My Question or IssueDiscover Weekly and Release Radar are unavailable after 2 Months. I've been listening and liking songs actively. I've tried searching for "Discover Weekly" -...

  • Regular
  •   Plan Premium Country India Device Web, IPhone Operating System (iOS 10, chrome)   My Question or Issue Discover Weekly and Release Radar are unavailable after 2 Months.  ...
  • AdamDamon
  • Spotify Star
  • 585 Views
  • 4 replies
  • 1 likes
  • 585 Views
  • 4 replies
  • 1 likes

Why do local files songs only play on mobile spotify when desktop app is open?

PlanPremiumCountryUnited States DeviceMacbook Pro 2020, iPhone 11Operating SystemmacOS Catalina, ios 13.7 I have two songs saved in my local files folder. One of the songs can be played on my mobile spotify, but the other can only be played when I ha...

  • Visitor
  • Plan Premium Country United States   Device Macbook Pro 2020, iPhone 11 Operating System macOS Catalina, ios 13.7   I have two songs saved in my local files folder. One of the son...
  • Nico
  • Community Legend
  • 557 Views
  • 1 replies
  • 1 likes
  • Troubleshooting
  • 557 Views
  • 1 replies
  • 1 likes

Preferences in "For you"

// Hi forum, when registering I specified preferences that have now changed, I no longer want to listen to this. Can I change these preferences or do I need to create a new account?Thanks in advance//

  • Visitor
  • // Hi forum, when registering I specified preferences that have now changed, I no longer want to listen to this. Can I change these preferences or do I need to create a new account? Thanks in ad...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Help with shuffling a playlists and my screw up

Hey ya, tried to do a shuffle of a play list, and I followed this guide, https://www.dragonblogger.com/how-to-randomize-your-spotify-playlist-tracks/ Unfortunately it seems a bit outdated and you cant paste the new order. Is there any way for me to d...

  • Casual Listener
  • Hey ya, tried to do a shuffle of a play list, and I followed this guide, https://www.dragonblogger.com/how-to-randomize-your-spotify-playlist-tracks/ Unfortunately it seems a bit outdated a...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Bring back the old Library layout

Yes, I recently upgraded to the Note 20 Ultra. I absolutely HATE the newest versions of spotify. You took away our simple layout for the music making finding my music that I have downloaded impossible to find especially while driving. I'm literally o...

  • Newbie
  • Yes, I recently upgraded to the Note 20 Ultra. I absolutely HATE the newest versions of spotify. You took away our simple layout for the music making finding my music that I have downloaded impossibl...
  • gslayman
  • Gig Goer
  • 3510 Views
  • 4 replies
  • 7 likes
  • downloads
    music
    Playlists
    songs
  • 3510 Views
  • 4 replies
  • 7 likes

Can't change the cover

I'm trying to change the cover of my playlist. I click save but the image doesn't load in my playlist, I'm on android.

  • Casual Listener
  • I'm trying to change the cover of my playlist. I click save but the image doesn't load in my playlist, I'm on android.  
  • Emilia_8
  • Community Legend
  • 720 Views
  • 2 replies
  • 1 likes
  • 720 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Discover weekly has not appeared after 15 july

PlanPremiumCountryRussia Operating SystemWindows 10 My Question or Issue Discover weekly has not appeared after start spotify in Russia.I change country in acc from America on Russia , i seek playlist on phone and web - no happens.Where is my Discove...

  • Newbie
  • Plan Premium Country Russia   Operating System Windows 10   My Question or Issue   Discover weekly has not appeared after start spotify in Russia. I change country in acc fr...
  • Peter
  • Spotify Legend
  • 1040 Views
  • 12 replies
  • 0 likes
  • 1040 Views
  • 12 replies
  • 0 likes

All the songs, DELETED

PlanFree/PremiumCountryRomaniaDevicePCOperating SystemWindows 10 My IssueAll the songs existing on spotify are gone, i cant see any, and it looks like my liked songs and playlists got deleted. I tryed uninstalling, loging out and in, trying other ver...

Screenshot_33.jpg WIN_20200909_09_32_37_Pro.jpg Screenshot_34.jpg Screenshot_35.jpg
  • Regular
  • Plan Free/Premium Country Romania Device PC Operating System Windows 10   My Issue All the songs existing on spotify are gone, i cant see any, and it looks like my liked songs and play...
  • LucaForever
  • Regular
  • 667 Views
  • 2 replies
  • 0 likes
  • 667 Views
  • 2 replies
  • 0 likes

How does lyrics feature really works?

PlanPremiumCountryRussian FederationDeviceSony Xperia X PerformanceOperating SystemAndroid Oreo 8.0 My Question or IssueHow does the lyrics feature really works? I was reading somewhere that Spotify uses the Genius database. And for some songs it wor...

  • Visitor
  • Plan Premium Country Russian Federation Device Sony Xperia X Performance Operating System Android Oreo 8.0   My Question or Issue How does the lyrics feature really works? I was read...
  • 426 Views
  • 0 replies
  • 0 likes
  • 426 Views
  • 0 replies
  • 0 likes

Liked songs no longer show up or load

PlanPremiumCountryGermanyDeviceSamsung j5Operating SystemAndroid My Question or IssueMy songs that I Liked no longer show up, I can still access the songs if I search for them.

  • Casual Listener
  •   Plan Premium Country Germany Device Samsung j5 Operating System Android   My Question or Issue My songs that I Liked no longer show up, I can still access the songs if I search...
  • Nico
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Playlists I have never made somehow added to my playlists

PlanPremium (Duo)CountryUnited States DeviceLenovo Thinkpad T460sOperating SystemWindows 10 My Question or IssueToday, I opened the Spotify app on my laptop to find that two new playlists had been added to my list of playlists, neither of which I rec...

  • Visitor
  • Plan Premium (Duo) Country United States   Device Lenovo Thinkpad T460s Operating System Windows 10   My Question or Issue Today, I opened the Spotify app on my laptop to find th...
  • AdamDamon
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Bookmark for Liked Songs or Other Playlist

PlanPremiumCountryMalaysiaDeviceiPhone XSOperating SystemiOS 14 My Question or IssueWhile listening to a playlist, it would be nice to bookmark where you left off. This way if I am listening to my Discover Weekly playlist, for example, and I switch t...

  • Visitor
  • Plan Premium Country Malaysia Device iPhone XS Operating System iOS 14   My Question or Issue While listening to a playlist, it would be nice to bookmark where you left off. This way i...
  • Billy-J
  • Spotify Star
  • 486 Views
  • 1 replies
  • 1 likes
  • 486 Views
  • 1 replies
  • 1 likes