Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 258298 Views
  • 87 replies
  • 87 likes
  • 258298 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Uthegen
  • Regular
  • 119198 Views
  • 216 replies
  • 43 likes
  • 119198 Views
  • 216 replies
  • 43 likes

Superuser Contribution Lost songs due to change saved to liked songs.

PlanPremiumCountryThe Netherlands DeviceMacbook + Iphone 11 My Question or Issue When spotify removed the saved songs tab (general library) to the liked songs playlist, I lost a lot of songs! I had around 8,000 songs saved, and the playlist only show...

  • Newbie
  • Plan Premium Country The Netherlands   Device Macbook + Iphone 11  My Question or Issue   When spotify removed the saved songs tab (general library) to the liked songs playlis...
  • Mihail
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • Library gone
  • 494 Views
  • 1 replies
  • 0 likes

Songs becoming unavailable!

I've been noticing holes developing in my playlists; those holes being songs that have become greyed out! What's going on here, and why? Do songs become randomly region locked or something?PlanPremiumCountryUkDeviceSamsung Tab A6Samsung galaxy S20Ama...

  • Newbie
  • I've been noticing holes developing in my playlists; those holes being songs that have become greyed out! What's going on here, and why? Do songs become randomly region locked or something? Plan P...
  • AdamDamon
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded albums in my library now only appear when offline

PlanPremiumCountryAustraliaDeviceIphone 6s My Question or IssueUp until a few days ago, my downloaded albums would always show in the album tab of my library, whether online or offline. Now none of the albums appear in the album tab of my library whe...

  • Visitor
  • Plan Premium Country Australia Device Iphone 6s   My Question or Issue Up until a few days ago, my downloaded albums would always show in the album tab of my library, whether online or o...
  • Elena
  • Moderator
  • 557 Views
  • 1 replies
  • 0 likes
  • Album Unavailable
    downloaded albums
    Offline Library Feature broken
    saved albums
  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit song downloading as clean in playlists

When I added Taylor Swift's folklore album and songs to my other playlists, the songs downloaded as the clean versions even though I'm adding from the explicit song/album page. Why? And how do I fix it? Is anyone else having this same issue? My accou...

  • Visitor
  • When I added Taylor Swift's folklore album and songs to my other playlists, the songs downloaded as the clean versions even though I'm adding from the explicit song/album page. Why? And how do I fix ...
  • Elena
  • Moderator
  • 2348 Views
  • 1 replies
  • 0 likes
  • censor
    clean
    Explicit
    folklore
    taylor swift
  • 2348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked song doesn't show as liked when playing music on other playlists

When playing songs on other's playlists (eg. Rock Your Summer) my Liked songs don't always show as liked, yet when I look at my Liked song list they are on the list.The problem is that I'm always linking songs over and over again. PlanPremiumCountryC...

  • Newbie
  • When playing songs on other's playlists (eg. Rock Your Summer) my Liked songs don't always show as liked, yet when I look at my Liked song list they are on the list. The problem is that I'm always l...
  • Elena
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

I get the "spotify can't play this right now" error

PlanPremiumCountryRomaniaDeviceHonor Play, PCOperating SystemAndroid 9, Windows 10 My Question or IssueI was listening to my playlist and when the next song was starting, it skipped it, when i looked it gave me the message : "spotify can't play this ...

DuckyTheDuck_1-1600952976469.png
  • Casual Listener
  • Plan Premium Country Romania Device Honor Play, PC Operating System Android 9, Windows 10   My Question or Issue I was listening to my playlist and when the next song was starting, it ...
  • Hubo
  • Community Legend
  • 1101 Views
  • 3 replies
  • 0 likes
  • 1101 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Your music" shows up on ipad but not TV app

I signed up and chose my favorite groups on my Spotify ipad app. Then I downloaded the Spotify TV app to my Samsung TV. Logged in which it let me do, but none of the groups I chose on the ipad app came in when I logged into the TV app - completely em...

  • Visitor
  • I signed up and chose my favorite groups on my Spotify ipad app.  Then I downloaded the Spotify TV app to my Samsung TV.  Logged in which it let me do, but none of the groups I chose on the...
  • Elena
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot see saved playlists in my library

PlanPremiumCountryUSADevice & Operating SystemWindows 10 Pro-64bitLG G7 ThinQMy Question or IssueCannot see saved playlists in my library.If I liked(saved) playlists(or album) or library, I can't find it in my library.ex)I liked this playlist: https:...

image.png image.png image.png image.png
  • Visitor
  • Plan Premium Country USA Device & Operating System Windows 10 Pro-64bit LG G7 ThinQ My Question or Issue Cannot see saved playlists in my library. If I liked(saved) playlists(or album) o...
  • Elena
  • Moderator
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Brining music from another subscription service

Hello, I am planning on changing to Spotify Premium from another streaming music service, is there any way to bring my library? Thank you

  • Visitor
  • Hello,   I am planning on changing to Spotify Premium from another streaming music service, is there any way to bring my library?   Thank you    
  • Billy-J
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Favorites songs meta is messed up with a different song

PlanFamilyCountryGermanyDevicePCOperating SystemWin 10 My Question or Issuehttps://open.spotify.com/track/4kHxlH7euiW6vVbybTZZl0?si=0O_hMgUOQCOJU5avuKjzygThis songs meta is completely broken. The cover and song title are from a different band. I mark...

  • Regular
  • Plan Family Country Germany Device PC Operating System Win 10   My Question or Issue https://open.spotify.com/track/4kHxlH7euiW6vVbybTZZl0?si=0O_hMgUOQCOJU5avuKjzyg This songs meta is...
  • undersound
  • Regular
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution NZ list

My Question or IssueI visited NZ in 2015 and I created a list there. Spotify was not available in South Africa then.Since spotify became available in SA after 2015, I would like to recall my NZ list.Please advise me as to how I could do that. Thanks

  • Newbie
  •     My Question or Issue I visited NZ in 2015 and I created a list there. Spotify was not available in South Africa then. Since spotify became available in SA after 2015, I would like t...
  • Mihail
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Wekkly still doesn't appear, a month has passed

PlanPremiumCountryRussiaDeviceiPhone XR, PCOperating SystemiOS 13, Win 10My Question or IssueCreated an account on July 14. Discover weekly did not appear in a week. Wrote a post here, advised to wait two weeks from registration. The playlist did not...

  • Casual Listener
  • Plan Premium Country Russia Device iPhone XR, PC Operating System iOS 13, Win 10 My Question or Issue Created an account on July 14. Discover weekly did not appear in a week. Wrote a post he...
  • Ivan
  • Spotify Legend
  • 542 Views
  • 3 replies
  • 1 likes
  • Discover Weekly
  • 542 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lost all my Liked Song and Downloaded Song in all Platform (PC, Web Player, and Android Player

PlanPremiumCountryIndonesiaDeviceSamsung A70, PCOperating SystemAndroid 10, Windows 10, Chrome My Question or IssueAll my liked song and downloaded song from PC, Web Player, and Android has lost and completely fresh starting from new one. I have alre...

  • Newbie
  • Plan Premium Country Indonesia Device Samsung A70, PC Operating System Android 10, Windows 10, Chrome   My Question or Issue All my liked song and downloaded song from PC, Web Player, ...
  • Mario
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Artist page] Can't open certain artist page from all devices

PlanPremiumCountryRussiaDevice(Xiaomi Redmi 5, HP Probook 2020)Operating System(Android 9, Linux Google Chrome) My Question or IssueCan't open Mauris Ravel's page either from the Spotify Android app or web player in Google Chrome. Other artist's page...

  • Visitor
  • Plan Premium Country Russia Device (Xiaomi Redmi 5, HP Probook 2020) Operating System (Android 9, Linux Google Chrome)   My Question or Issue Can't open Mauris Ravel's page either from...
  • Elena
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist's image is outdated on search results

PlanPremiumCountryRussia Operating SystemWeb, Android, Windows, MacOS My Question or IssueI have a public playlist. I've changed its image 2 times, and I see that it's changed if I open this playlist's page. But on the search results, when I search t...

  • Casual Listener
  • Plan Premium Country Russia   Operating System Web, Android, Windows, MacOS   My Question or Issue I have a public playlist. I've changed its image 2 times, and I see that it's cha...
  • Alex
  • Spotify Legend
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffle not working

PlanFreeCountryUSADeviceAndoid Moto G6, Chrome Browser Web PlayerOperating SystemAndroid, Windows My Question or IssueI have an on-going issue where when I play my library with shuffle turned on it will only play a small fraction of the songs over an...

  • Regular
  • Plan Free Country USA Device Andoid Moto G6, Chrome Browser Web Player Operating System Android, Windows   My Question or Issue I have an on-going issue where when I play my library wi...
  • Ivan
  • Spotify Legend
  • 1731 Views
  • 3 replies
  • 0 likes
  • shuffle
  • 1731 Views
  • 3 replies
  • 0 likes

Superuser Contribution What happened to 'various artists'?

ne of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryMexicoDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc...

  • Newbie
  • ne of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Mexico Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...
  • Mihail
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle

When I go to my workshop I tell google to play my playlist on spotify. I want only my playlists (they contain individual tracks) to default to shuffle. When I ask google to play an album I do not want shuffle. I would appreciate some help here in con...

  • Casual Listener
  • When I go to my workshop I tell google to play my playlist on spotify. I want only my playlists (they contain individual tracks) to default to shuffle. When I ask google to play an album I do not&nbs...
  • Elena
  • Moderator
  • 485 Views
  • 5 replies
  • 0 likes
  • 485 Views
  • 5 replies
  • 0 likes

Superuser Contribution New Released albums worldwide or from artists you follow.

Plan: Premium Device: (iPhone 8, Macbook Pro)Europe Spotify My Question or Issue - New Released albums worldwide obtion or country of your choice.- New released album from artists you follow I've seen people ask for this option and we're still in it....

  • Newbie
  • Plan: Premium Device: (iPhone 8, Macbook Pro) Europe Spotify   My Question or Issue   - New Released albums worldwide obtion or country of your choice. - New released a...
  • Mihail
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to block a song from being added to a song radio?

My Question or IssueHello,I've enjoyed listening to song radios recently, but there's one song (Genghis Khan by Miike Snow, if it matters) that keeps popping up on my radios. I dislike the song enough that just skipping it every time gets pretty old....

  • Newbie
  • My Question or Issue Hello, I've enjoyed listening to song radios recently, but there's one song (Genghis Khan by Miike Snow, if it matters) that keeps popping up on my radios. I dislike the song e...
  • Mihail
  • Spotify Legend
  • 611 Views
  • 1 replies
  • 1 likes
  • 611 Views
  • 1 replies
  • 1 likes