Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 238664 Views
  • 77 replies
  • 83 likes
  • 238664 Views
  • 77 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • pmartinslima
  • Newbie
  • 94949 Views
  • 199 replies
  • 42 likes
  • 94949 Views
  • 199 replies
  • 42 likes

mi playlist desapareció y no la puedo recuperar

PlanPremium CountryChile DeviceHuawei P20 liteOperating SystemAndroid My Question or IssueMi playlist desapareció el día de ayer, la app se cerró de la nada y desapareció mi playlist, ya intenté todo, hasta vi su tutorial para recuperar mi playlist y...

  • Newbie
  •   Plan Premium   Country Chile   Device Huawei P20 lite Operating System Android   My Question or Issue Mi playlist desapareció el día de ayer, la app se cerró de la ...
  • OneByBoo
  • Roadie
  • 984 Views
  • 1 replies
  • 0 likes
  • 984 Views
  • 1 replies
  • 0 likes

Solved!! Why can I not play local files on connected network devices (HEOS, Denon, etc.)

PlanPremiumCountryUnited KingdonDevice(Windows PC, Samsung Galaxy S10+)Operating System(Windows 10, Android) My Question or IssueHiI have the app installed on my Windows 10 machine and I have a number of HEOS devices conencte to the same network. I a...

  • Casual Listener
  • Plan Premium Country United Kingdon Device (Windows PC, Samsung Galaxy S10+) Operating System (Windows 10, Android)   My Question or Issue Hi I have the app installed on my Windows 10...
  • dinomight
  • Spotify Star
  • 2904 Views
  • 3 replies
  • 0 likes
  • Connected Device
    local files
  • 2904 Views
  • 3 replies
  • 0 likes

Superuser Contribution Radio Edit / Clean versions of Albums

PlanPremiumCountryUSMy Question or IssueNew User question and likely wrong area - apologies.I just came over to Spotify from Google Music. In Google Music when looking at an artist like Eminem for example in his albums there would be the normal versi...

  • Visitor
  • Plan Premium Country US My Question or Issue New User question and likely wrong area - apologies. I just came over to Spotify from Google Music. In Google Music when looking at an artist like E...
  • Ivan
  • Spotify Legend
  • 1696 Views
  • 1 replies
  • 0 likes
  • clean
    Radio Edit
  • 1696 Views
  • 1 replies
  • 0 likes

Superuser Contribution Znikający artyści z biblioteki!

PlanPremiumCountryPolskaDevicenotebookOperating SystemWindows 10 My Question or IssueOstatnimi czasy z mojej biblioteki zaczęli niknąć wykonawcy. Są niby wciąż obserwowani, ale przeglądając bibliotekę nie sposób ich znaleźć na liście. W czym rzecz, o...

  • Music Fan
  • Plan Premium Country Polska Device notebook Operating System Windows 10   My Question or Issue Ostatnimi czasy z mojej biblioteki zaczęli niknąć wykonawcy. Są niby wciąż obserwowani, a...
  • Elena
  • Moderator
  • 690 Views
  • 8 replies
  • 0 likes
  • 690 Views
  • 8 replies
  • 0 likes

Removing Liked Songs and Not Letting me Play Downloads

PlanPremiumCountryCanadaDeviceiPhone 6S For months now I have been having issues with my Spotify account. I have had a premium account for years now and only in the past six months have these problems been occurring. The longest running problem is th...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 6S   For months now I have been having issues with my Spotify account. I have had a premium account for years now and only in the past six months...
  • claireblckmr
  • Casual Listener
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant open my playlist

PlanPremiumCountryAustraliaDevice(iPhone 8, Asus Laptop, Macbook Pro late 2016)Operating System(iOS 10, MacOS, Windows 10,etc.) My Question or IssueA few days ago I tried clicking my playlist but it got stuck on the loading screenand i couldn't inter...

  • Casual Listener
  • Plan Premium Country Australia Device (iPhone 8, Asus Laptop, Macbook Pro late 2016) Operating System (iOS 10, MacOS, Windows 10,etc.)   My Question or Issue A few days ago I tried cli...
  • Ivan
  • Spotify Legend
  • 5519 Views
  • 3 replies
  • 0 likes
  • 5519 Views
  • 3 replies
  • 0 likes

Superuser Contribution Uploading Local Files

All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning music library aside, I can't seem to find any setti...

  • Visitor
  • All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning ...
  • Ivan
  • Spotify Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • Account
    local files
    settings
    support
  • 568 Views
  • 1 replies
  • 0 likes

Lost playlist

Hi I have a playlist created but it's now dissappeared off my account, I can still find the playlist and edit it through a link I have saved but it's not in my playlists the links below https://open.spotify.com/playlist/6lzkk4EZfL3z7lSBgjGjtO?si=iziX...

  • Casual Listener
  • Hi I have a playlist created but it's now dissappeared off my account, I can still find the playlist and edit it through a link I have saved but it's not in my playlists the links below   ...
  • OneByBoo
  • Roadie
  • 705 Views
  • 3 replies
  • 0 likes
  • 705 Views
  • 3 replies
  • 0 likes

"liked" songs stopped predicting new tracks

When I "like" songs it adds them to ta playlist. All other playlists have a section at the bottom predicting other songs based on those in the playlist. I think I remember that this used to be the case for the liked songs playlist too,but is no longe...

  • Visitor
  • When I "like" songs it adds them to ta playlist. All other playlists have a section at the bottom predicting other songs based on those in the playlist.   I think I remember that this used to ...
  • dinomight
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

On Repeat/Repeat Rewind's weird update

PlanPremiumCountryPolandDeviceLenovo Ideapad 110(Phone) Motorola G7 PowerOperating SystemWindows 10 My Question or IssueToday (27 June) I've noticed a problem. Usually Repeat Rewind playlists is updated within three days (previously it was 5 days I g...

  • Newbie
  • Plan Premium Country Poland Device Lenovo Ideapad 110 (Phone) Motorola G7 Power Operating System Windows 10   My Question or Issue Today (27 June) I've noticed a problem. Usually Repe...
  • 379 Views
  • 0 replies
  • 0 likes
  • On Repeat
    Playlists
    Repeat Rewind
  • 379 Views
  • 0 replies
  • 0 likes

Songs and albums that ive liked have become unliked?

Ive noticed quite often lately that a lot of songs and sometimes entire albums that i've definitely saved and liked have become unliked. Consequently i have to go back to the album or song and re-like it, but this worries me for songs and albums that...

  • Casual Listener
  • Ive noticed quite often lately that a lot of songs and sometimes entire albums that i've definitely saved and liked have become unliked.  Consequently i have to go back to the album or song and ...
  • 361 Views
  • 0 replies
  • 0 likes
  • Desktop
    Your Library
  • 361 Views
  • 0 replies
  • 0 likes

Someone is listening and following my private playlist.

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueMy playlist originally started as a public playlist with 0 followers and never gained any. However, after I turned it to private, I gained 1 follower on the playlist, and...

  • Casual Listener
  • Plan Free Country USA Device HP Laptop Operating System Windows 10   My Question or Issue My playlist originally started as a public playlist with 0 followers and never gained any. How...
  • Emilia_8
  • Community Legend
  • 17518 Views
  • 5 replies
  • 0 likes
  • 17518 Views
  • 5 replies
  • 0 likes

Solved!! Playlist song re-order not working

On only one of my playlists, it wont let me drag and drop the songs to reorder them. I can still do it on my phone though. How can I fix this?

  • Regular
  • On only one of my playlists, it wont let me drag and drop the songs to reorder them. I can still do it on my phone though. How can I fix this?
  • Emilia_8
  • Community Legend
  • 4912 Views
  • 7 replies
  • 0 likes
  • 4912 Views
  • 7 replies
  • 0 likes

Local files option not present

PlanPremiumCountryPortugal DeviceMacBook Air 13 2019Operating SystemmacOS Catalina My Question or IssueHi!So I switched from another streaming service to Spotify and one of the main reasons was Local Files. However, since switching and paying for Pre...

  • Casual Listener
  • Plan Premium Country Portugal   Device MacBook Air 13 2019 Operating System macOS Catalina   My Question or Issue Hi! So I switched from another streaming service to Spotify and...
  • StoneFNF
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

How to restore the accidentally deleted songs from a playlist

By mistake I have deleted most of the songs in my playlist “ S*X & ORGASM MIXTAPE X” (https://open.spotify.com/playlist/3BQd3SksGlHwmocOsw5VA0?si=fDjaL8ffSImgfTzIllRj0w). There were almost 250 - 300 songs before, but now its only 22 songs left in the...

  • Visitor
  •   By mistake I have deleted most of the songs in my playlist “ S*X & ORGASM MIXTAPE X” (https://open.spotify.com/playlist/3BQd3SksGlHwmocOsw5VA0?si=fDjaL8ffSImgfTzIllRj0w). There were alm...
  • Emilia_8
  • Community Legend
  • 914 Views
  • 1 replies
  • 0 likes
  • 914 Views
  • 1 replies
  • 0 likes

Follow vs Add to Library

I think the distinction between following an artist and adding something to your library is unclear and infuriating. For example, if I try to browse my library by artist, I can only see artists I have followed, even though I have albums in my library...

  • Casual Listener
  • I think the distinction between following an artist and adding something to your library is unclear and infuriating. For example, if I try to browse my library by artist, I can only see artists I hav...
  • 1146 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Your Library
  • 1146 Views
  • 0 replies
  • 1 likes

Problemas al filtrar dentro de mi biblioteca

Cuando trato de filtrar dentro de mi biblioteca, por nombre de artista, por ejemplo Bad bunny, deja algunas canciones fuera de los resultados, en un momento me pareció “nórmal” porque dejaba fuera solo canciones en las que él era el segundo nombre en...

  • Visitor
  • Cuando trato de filtrar dentro de mi biblioteca, por nombre de artista, por ejemplo Bad bunny, deja algunas canciones fuera de los resultados, en un momento me pareció “nórmal” porque dejaba fuera so...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

playlist cover photo

I have premium and I am trying to change the playlist photo on one of my playlist. I have done this lots of times before but this time when i went on it looked as if the layout was updated and there is no longer an option to edit the photo. Has it ch...

  • Casual Listener
  • I have premium and I am trying to change the playlist photo on one of my playlist. I have done this lots of times before but this time when i went on it looked as if the layout was updated and there ...
  • annacox108
  • Casual Listener
  • 530 Views
  • 3 replies
  • 2 likes
  • Photo
  • 530 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Song tagged as explicit only when I add it to my playlist

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10My Question or IssueI have explicit content filter turned on. There is one song song that isn't labeled as explicit on the artist's page, it doesn't contain any explicit content, and up until n...

  • Casual Listener
  •   Plan Free Country USA Device Desktop Operating System Windows 10 My Question or Issue I have explicit content filter turned on. There is one song song that isn't labeled as explicit ...
  • Mario
  • Spotify Legend
  • 1225 Views
  • 3 replies
  • 0 likes
  • explict content
  • 1225 Views
  • 3 replies
  • 0 likes