Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
Hi! I got an email a few weeks ago to say that my Top 100 Songs Of 2019 playlist was ready for download. However, I tried to access it on the app on both iPhone and iPad but gotten either error messages or links to last year or the year before’s play...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I go to my library and playlists it says you added (song) then WE added (song) and I can...
PlanPremiumCountryUSADevicePC Desktop appOperating SystemWindows 10 My Question or IssueI can find an album but i can't play any of the songs....? here is a link to the album. https://open.spotify.com/album/6cHRb2Kb6mQbGb10lPiaRn Oddly, if i search i...
PlanFreeCountryAustraliaDeviceDesktopOperating SystemWindows 8 My Question or IssueA few months ago my filter on my 'Liked Songs' section stopped working, I first thought that it would be fixed within a few weeks and didn't worry about it. But a few ...
PlanPremiumUSA DeviceGoogle Pixel 2 (not XL) My Question or IssueThis has happened several times. I will go into my liked songs when offline to play my downloaded music or podcasts and the app crashes (which in turn restarts my phone) and all of my s...
PlanPremiumCountryIndiaDeviceAsus Zenfone Pro M1, Open web playerOperating System(Android Nougat, Windows 10) My Question or Issue I liked some songs on the desktop web player but they don't show up as liked songs on my Spotify phone app.
Hello! So I had to change computers because my old one stopped working. However I had some local files that I had liked and put in my liked songs out of convenience and now I can't delete them. I tried unstarring them from both my phone and my comput...
I saw my friend using spotify with lyrics when he scrolls down the song, while mine doesn't have any. Are the lyrics a beta program or some phones aren't supported? I saw spotify making an article about being able to view lyrics recently. But seems l...
PlanPremiumCountryUSA DevicepixlOperating SystemAndroid My Question or IssueWhy is Spotify adding songs to MY playlist!? I'm paying for the aongs I WANT on MY playlist, not for these aholes to stick in there. I have to go in every few songs a delete ...
Plan Free/Premium - Thinking of going PremiumCountry USA Device iOS & OS X(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a fairly extensive personal library (bootl...
Looking through my 2019 wrapped, it got me thinking about the information that is presented to me. For example it told me that I had discovered 460 artists which I don’t think for one second is accurate. So was trying to think how they come to that f...
PlanPremiumCountryUSADeviceS8Operating SystemAndroid 9 My Question or Issue Started today... under "Your Library" in both Playlists and Albums, it will say it's downloading random albums that I've liked. I click each one, uncheck the Downloading box,...
When I try to filter on my playlist (I have over 900 songs) the next song that plays is the one on the playlist and not on the filtered one. Let's say. I wanna hear a specific band, but that band has done collabs with other artist and I want to hear ...
Hi,It seems that I was charged twice a month by spotify. I have only one account. Before March 2019, the payment was normal. From March on, I was being charging 4.99 euros twice each month. I have only one student subscription. You can see that on De...
Ok, so I am English but live in Portugal, currently using Spotify free. Spotify seems to think thatbecause I live in Portugal I want playlist recommendations, elbums, discover etc of the Portugeuse market. I don't. I want English recommendations,as d...
PlanPremiumCountryItalyDevice(iPhone 11)Operating System(iOS 13.3, Windows 10 Pro) My Question or IssueHi I have this problem, I accidentally inserted a song of the local files on the favorite tracks when I don't use this last section, but I don't kn...
PlanFreeCountryU.S.DeviceAcer ChromebookOperating SystemChrome OS My Question or IssueFor a good couple weeks, I've had random playlists repeatedly added to my library, even after being deleted, and it's always the same kind of ones. Nobody else uses...
I have a free account on an android device and my question is how do I remove shuffle play and "we added" music from my playlist also I cant choose what song I want to play next and I cant skip songs.
PlanPremiumCountryUSADevices(iPhone 8+, PC)Operating Systems(iOS 10, Windows 10) My Question or IssueI cannot play Thomas Dolby songs because they are all greyed out. Before Spotify had these songs, I used Local Files to synch them. Now that spotify ...
on my computer ill look up an album to listen too and ill click on the album and it will say that none of the songs are saved but i remember saving the entire album. Anyone else had this issue? if you need me to clarify something just ask , thanks!