Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • samuelallen5
  • Casual Listener
  • 241097 Views
  • 77 replies
  • 85 likes
  • 241097 Views
  • 77 replies
  • 85 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Kliko
  • Visitor
  • 97448 Views
  • 207 replies
  • 44 likes
  • 97448 Views
  • 207 replies
  • 44 likes

Superuser Contribution Missing songs in playlist!

Hi! I have a playlist with 100 songs, I can see all of them in the desktop version but in my android eventhough I see a legend that says 100 songs I can only access half of them, please help! I'm paying for Premium!

  • Newbie
  • Hi! I have a playlist with 100 songs, I can see all of them in the desktop version but in my android eventhough I see a legend that says 100 songs I can only access half of them, please help! I'm pay...
  • TubularSteal
  • Music Fan
  • 7027 Views
  • 2 replies
  • 0 likes
  • 7027 Views
  • 2 replies
  • 0 likes

[Mobile] Playlist Order keeps getting changed

So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always like that, until without notice the playlist got rand...

  • Newbie
  • So, I normally sort my playlists by order of Artist, which makes the songs from the same album go together by their order in the album, and different albums go by alphabetical order. It was always li...
  • 1400 Views
  • 0 replies
  • 0 likes
  • Sorting Options
    Troubleshooting
  • 1400 Views
  • 0 replies
  • 0 likes

Multi-select tracks feature disappeared

PlanPremiumCountryUKDeviceSamsung S5 Operating SystemAndroid Lollipop My Question or IssueHi,A feature that has always been lacking on Spotify is the ability to select multiple songs to add to a queue, however, i recently found that by pressing and h...

  • Visitor
  •   Plan Premium Country UK Device Samsung S5  Operating System Android Lollipop   My Question or Issue Hi, A feature that has always been lacking on Spotify is the ability t...
  • VillageHero
  • Regular
  • 2284 Views
  • 2 replies
  • 5 likes
  • 2284 Views
  • 2 replies
  • 5 likes

Solved!!Superuser Contribution Sort My Music Artists by Add Date

Hello! I love listening and adding new music to my spotify library. However, when I open my library I often have forgotten the name of the artist and want to sort by Add Date to see what new music I added. Is there a sort by Add Date feature and I am...

  • Newbie
  • Hello! I love listening and adding new music to my spotify library. However, when I open my library I often have forgotten the name of the artist and want to sort by Add Date to see what new music I ...
  • Peter
  • Spotify Legend
  • 3939 Views
  • 2 replies
  • 1 likes
  • 3939 Views
  • 2 replies
  • 1 likes

Android Auto Podcast Sort

PlanFamilyCountryUSADevicePixel 3Operating SystemAndroid AutoMy Question or IssueI listen to Podcasts on the way to work. My car came with Android Auto, but that version of the app has limited in car functionality. The Joe Budden Podcast in particula...

  • Casual Listener
  • Plan Family Country USA Device Pixel 3 Operating System Android Auto My Question or Issue I listen to Podcasts on the way to work. My car came with Android Auto, but that version of the app ...
  • osornios
  • Spotify Star
  • 2551 Views
  • 1 replies
  • 1 likes
  • android auto
  • 2551 Views
  • 1 replies
  • 1 likes

Playlist option disappeared in "Your Library".

PlanPremiumCountryU.S.DeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueI recently updated Spotify and the option to access my playlists has been removed from the "Your Library" menu. The only way I can even see my playlists is throu...

  • Visitor
  • Plan Premium Country U.S. Device Samsung Galaxy 9+ Operating System Android   My Question or Issue I recently updated Spotify and the option to access my playlists has been removed fro...
  • osornios
  • Spotify Star
  • 1438 Views
  • 1 replies
  • 0 likes
  • 1438 Views
  • 1 replies
  • 0 likes

Solved!! New to spotify, few questions

Free/PremiumPremium FamilyCountryCanada DeviceSamsung g7Operating SystemAndroid 8.0.0 My Question or IssueI'm new to spotify, just coming over from google play music. I was wondering if there's a way to shuffle everything in my library? I have all so...

  • Newbie
  • Free/Premium Premium Family Country Canada   Device Samsung g7 Operating System Android 8.0.0   My Question or Issue I'm new to spotify, just coming over from google play music. ...
  • Emilia_8
  • Community Legend
  • 1663 Views
  • 1 replies
  • 0 likes
  • 1663 Views
  • 1 replies
  • 0 likes

Solved!! Stop displaying podcast from a specific country/language?

Is it possible to stop displaying any given country's podcast from showing up when I look at the different categories? Low quality pods in my language, talks about things that are not even remotely interesting. Are taking up space so I have to Google...

  • Visitor
  • Is it possible to stop displaying any given country's podcast from showing up when I look at the different categories? Low quality pods in my language, talks about things that are not even remotely i...
  • Jacob
  • Community Legend
  • 2223 Views
  • 1 replies
  • 1 likes
  • Other
  • 2223 Views
  • 1 replies
  • 1 likes

my save button is gone????

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • fechti
  • Regular
  • 2060 Views
  • 6 replies
  • 0 likes
  • Account
  • 2060 Views
  • 6 replies
  • 0 likes

Superuser Contribution Music is not downloaded

PlanPremium FamilyCountry DeviceSamsung Galaxy S10Operating SystemAndoid 9 My Question or IssueI have created a longer playlist and switched to download it (3 days ago). But the download is not starting. Download progress stucks at 0%. I checked all ...

  • Casual Listener
  •   Plan Premium Family Country   Device Samsung Galaxy S10 Operating System Andoid 9   My Question or Issue I have created a longer playlist and switched to download it (3 da...
  • Petya
  • Community Legend
  • 1667 Views
  • 2 replies
  • 0 likes
  • 1667 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't load or play anything on my android

PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating SystemAndroid Nougat/7.0 My Question or Issue(9/28/19) This morning when I opened spotify everything wasn't loading, so I gave it a minute to load. Once the playlist I wanted to listen to "loaded"...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android Nougat/7.0   My Question or Issue (9/28/19) This morning when I opened spotify everything wasn't loading, so ...
  • Petya
  • Community Legend
  • 5145 Views
  • 1 replies
  • 2 likes
  • 5145 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist isn't named as on other device and with other songs

PremiumGermanySony Xperia XZ1Operating SystemAndroid 9 Pie My Question or IssueA few weeks ago I send a link of a playlist to a friend but now he has the german name (Gute Laune Hits by Spotify) of the playlist while I still have the english name (Ha...

  • Casual Listener
  • Premium Germany Sony Xperia XZ1 Operating System Android 9 Pie   My Question or Issue A few weeks ago I send a link of a playlist to a friend but now he has the german name (Gute Laune Hi...
  • melle712
  • Casual Listener
  • 1569 Views
  • 2 replies
  • 0 likes
  • 1569 Views
  • 2 replies
  • 0 likes

[Android oneplus6t] Artists and albums won't show up in my library

PlanPremium for familyCountryItalyDevice(Oneplus 6t)Operating System(android9) My Question or IssueI have an issue with my spotify app. If I search the library from my mobile, quite a few artists and albums are missing. Moreover, they are not sorted ...

  • Casual Listener
  •   Plan Premium for family Country Italy Device (Oneplus 6t) Operating System (android9)   My Question or Issue I have an issue with my spotify app. If I search the library from m...
  • Piccolit
  • Casual Listener
  • 1692 Views
  • 2 replies
  • 0 likes
  • 1692 Views
  • 2 replies
  • 0 likes

can't play songs, only shuffle playlists

PlanFreeCountryUnited StatesDeviceSamsung Galaxy J7 CrownOperating SystemAndroid 9 My Question or IssueI'm recently having a problem where the only way I can play music is through albums or playlists. I've tried with MULTIPLE songs, but no matter wha...

  • Casual Listener
  •   Plan Free Country United States Device Samsung Galaxy J7 Crown Operating System Android 9   My Question or Issue I'm recently having a problem where the only way I can play mus...
  • LovingBeagles
  • Casual Listener
  • 15458 Views
  • 3 replies
  • 0 likes
  • 15458 Views
  • 3 replies
  • 0 likes

"Add album to playlist" option destroyed

What the F is going on? Once again I'm back here, craving to scream in your developers' face that you've made the Android app even more useless. I've previously had a lot of opinions on what and how you could improve the app. One of the first things ...

  • Composer
  • What the F is going on?    Once again I'm back here, craving to scream in your developers' face that you've made the Android app even more useless.   I've previously had a lot...
  • eltoch
  • Composer
  • 1660 Views
  • 1 replies
  • 2 likes
  • 1660 Views
  • 1 replies
  • 2 likes

Solved!! liked songs aren't visible

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My liked songs are not visible on my desktop. I can still play them from my android but if I...

20190930_154523.jpg
  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Loxer
  • Community Legend
  • 2202 Views
  • 1 replies
  • 0 likes
  • 2202 Views
  • 1 replies
  • 0 likes

Follow button for playlists disappeared

The "Follow" button for playlists on the desktop version for Spotify disappeared. I can't follow any more playlists. I deleted the program and downloaded it again. Nothing changed.Following people and playlists on my phone and iPad is still working.D...

  • Visitor
  • The "Follow" button for playlists on the desktop version for Spotify disappeared. I can't follow any more playlists. I deleted the program and downloaded it again. Nothing changed. Following people ...
  • Emilia_8
  • Community Legend
  • 2007 Views
  • 1 replies
  • 0 likes
  • Follow button
    Playlists
  • 2007 Views
  • 1 replies
  • 0 likes

Solved!! Sort songs in playlist on Android

I use latest version of Spotify on Android 4.4. There is no way to sort the playlist by most recently added?

  • Regular
  • I use latest version of Spotify on Android 4.4. There is no way to sort the playlist by most recently added?
  • MoodWizard
  • Casual Listener
  • 8338 Views
  • 5 replies
  • 0 likes
  • 8338 Views
  • 5 replies
  • 0 likes

Superuser Contribution Duplicated songs and albums on library

PlanStudentCountryBrazilDeviceElephone A4 ProOperating SystemAndroid OreoMy Question or IssueI noticed that some song from several albums are duplicated in my library. I tried unsaving those albums and songs and re-saving them, but the problem persis...

  • Newbie
  • Plan Student Country Brazil Device Elephone A4 Pro Operating System Android Oreo My Question or Issue I noticed that some song from several albums are duplicated in my library. I tried unsav...
  • Peter
  • Spotify Legend
  • 1888 Views
  • 1 replies
  • 0 likes
  • 1888 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists pause when phone goes dark

PlanAT&T CountryUSA DeviceSamsung galaxy S8 My Question or IssueSo as title says. However, I have zeroed it in. It only pauses if the playlist is downloaded and the screen goes to black. Comes back on immediately if I bring the phone back to light. E...

  • Casual Listener
  •   Plan AT&T  Country USA  Device Samsung galaxy S8   My Question or Issue So as title says. However, I have zeroed it in. It only pauses if the playlist is downloaded...
  • Katerina
  • Spotify Legend
  • 2063 Views
  • 1 replies
  • 2 likes
  • 2063 Views
  • 1 replies
  • 2 likes