Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • raiccheese
  • Newbie
  • 247182 Views
  • 82 replies
  • 87 likes
  • 247182 Views
  • 82 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Kliko
  • Casual Listener
  • 105487 Views
  • 228 replies
  • 43 likes
  • 105487 Views
  • 228 replies
  • 43 likes

Estou acessando o Spotify pela tv e está sem som.

Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar reproduzindo o som, qndo acesso o Spotify na TV, ele ...

  • Visitor
  • Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar re...
  • Billy-J
  • Spotify Star
  • 777 Views
  • 3 replies
  • 0 likes
  • 777 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can’t delete a podcast

I have added a podcast to my library, but it was removed from Spotify. It still shows as being in my library, however, but it won’t load or allow me to delete it. I see no way of removing it, all I can do is pin it. How do I delete it from my library...

  • Newbie
  • I have added a podcast to my library, but it was removed from Spotify. It still shows as being in my library, however, but it won’t load or allow me to delete it. I see no way of removing it, all I c...
  • User165
  • Visitor
  • 11164 Views
  • 12 replies
  • 4 likes
  • 11164 Views
  • 12 replies
  • 4 likes

Superuser Contribution [Android][Podcasts] Can't unfollow a podcast

I can't unfollow a podcast I'm following on mobile ver. I've checked help forums and it seems it's also not possible on desktop. I can view the podcast's list of episodes and select and play individual episodes, but no matter where I click I can't pu...

  • Newbie
  • I can't unfollow a podcast I'm following on mobile ver. I've checked help forums and it seems it's also not possible on desktop. I can view the podcast's list of episodes and select and play individu...
  • Not applicable
  • 3857 Views
  • 11 replies
  • 6 likes
  • Android
    Podcasts
  • 3857 Views
  • 11 replies
  • 6 likes

Superuser Contribution Album art not appearing on Local Files

PlanPremiumCountryUSADevice(iPhone X, and Mac Book Air) My Question or IssueAttempting to transfer local files on my laptop to phone, but the album art is absent once on my phone. The art is shown on Spotify on my laptop but only once the Spotify on ...

  • Newbie
  •   Plan Premium Country USA Device (iPhone X, and Mac Book Air)   My Question or Issue Attempting to transfer local files on my laptop to phone, but the album art is absent once on ...
  • christian2008
  • Visitor
  • 24265 Views
  • 21 replies
  • 4 likes
  • 24265 Views
  • 21 replies
  • 4 likes

Superuser Contribution Am I missing something? No "find in playlist/search in playlist" in web player.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm very surprised and disappointed there is no search playlist or find in playlist feature i...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm ver...
  • raisedbyalphas
  • Newbie
  • 3417 Views
  • 5 replies
  • 7 likes
  • 3417 Views
  • 5 replies
  • 7 likes

The music on my list looks like it's not on my list.

PlanPremiumCountryTurkeyDeviceSamaung Galaxy A50 My Question or IssueMusic that is saved in many of my playlists appears as if it is not in any of my playlists when I search for it in the search bar. So I can't distinguish which music is on my list, ...

  • Visitor
  • Plan Premium Country Turkey Device Samaung Galaxy A50   My Question or Issue Music that is saved in many of my playlists appears as if it is not in any of my playlists when I search for ...
  • Justus_HB
  • Regular
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

Cant make my playlist collaborative

I am not able to make my playlists collaborative? Is this a common problem?

  • Visitor
  • I am not able to make my playlists collaborative? Is this a common problem?
  • Anyk17
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

I only have 13 playlists but Spotify says i have 14

Plan:PremiumCountry:IndiaDevice:Redmi Note 10T 5GMy Question or Issue:I only have 13 playlists but everytime I try to create a new playlist it starts out as "My Playlist #15" .How do I find out where this mysterious playlist 14 is and is it just like...

  • Visitor
  • Plan: Premium Country: India Device: Redmi Note 10T 5G My Question or Issue: I only have 13 playlists but everytime I try to create a new playlist it starts out as "My Playlist #15" . How do ...
  • Justus_HB
  • Regular
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

The playlist says it's private or has been removed.

I had a private playlist and now that I need to share it, it shows as non-existent. This is really hurting me, because I released a book and readers can't access the playlist. I've already made it public and it says it's private or has been removed. ...

  • Casual Listener
  • I had a private playlist and now that I need to share it, it shows as non-existent. This is really hurting me, because I released a book and readers can't access the playlist. I've already made it pu...
  • imusiciandigita
  • Newbie
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

error with editing my playlists

PlanPremiumCountrygermanyDevice(iPhone 12proOperating System(iOS My Question or Issuewhen I try to change the order of the songs in my playlists, the „save“ button is blocked (colored in grey instead of white). Until a few days ago, this error did no...

  • Casual Listener
  • Plan Premium Country germany Device (iPhone 12pro Operating System (iOS   My Question or Issue when I try to change the order of the songs in my playlists, the „save“ button is blocked...
  • maultasche123
  • Casual Listener
  • 209 Views
  • 2 replies
  • 1 likes
  • 209 Views
  • 2 replies
  • 1 likes

Superuser Contribution Your Episodes (Podcasts) Sort Options

PlanFreeCountryUSDeviceSamsung Galaxy A71Operating SystemAndroid My Question or IssueThere is no option to sort podcasts in "Your Episodes" in descending date order (i.e. oldest episodes to newest). 

Screenshot_20220908-075938_Spotify.jpg
  • Regular
  • Plan Free Country US Device Samsung Galaxy A71 Operating System Android   My Question or Issue There is no option to sort podcasts in "Your Episodes" in descending date order (i.e. old...
  • Duuude3
  • Casual Listener
  • 7676 Views
  • 30 replies
  • 48 likes
  • 7676 Views
  • 30 replies
  • 48 likes

Songs greyed out

When I listen to Spotify on the app sometimes one or two songs get greyed out but at least a month later half my whole playlist greys out (it was always there and I didn't turn any of my settings on) and I looked for settings and there was only Langu...

  • Regular
  • When I listen to Spotify on the app sometimes one or two songs get greyed out but at least a month later half my whole playlist greys out (it was always there and I didn't turn any of my settings on)...
  • Carrots1
  • Regular
  • 553 Views
  • 8 replies
  • 0 likes
  • 553 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcasts & Playlists - what time zone are they set to?

I live in New Zealand (GMT+13 time zone). I subscribe to several podcasts and playlists. Each of these podcast/playlists state which day of the week they update on - but they don't state which time zone applies to their update day.Me being in GMT+13 ...

  • Newbie
  • I live in New Zealand (GMT+13 time zone). I subscribe to several podcasts and playlists. Each of these podcast/playlists state which day of the week they update on - but they don't state which time z...
  • MihailY
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Podcasts episodes marked as played when not

Plan/PremiumCountryUkDeviceIPhone XS maxOperating System17.6.1 My Question or IssueHello, I’ve found 2 issues. One of them is that I can’t edit my playlist but I’ve already seen that it’s being dealt with. But I have also found that some podcasts tha...

  • Regular
  •   Plan /Premium Country Uk Device IPhone XS max Operating System 17.6.1   My Question or Issue Hello, I’ve found 2 issues. One of them is that I can’t edit my playlist but I’ve a...
  • Justus_HB
  • Regular
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Playlist

Não consigo editar a ordem de uma playlist que criei. Esta na ordem personalizada e quando tento mudar uma musica de lugar não consigo salvar a alteração. PlanPremiumCountryBrasilDevice(iPhone 13 mini, ios 18)Operating System(iOS 18.0.1) My Question ...

  • Newbie
  • Não consigo editar a ordem de uma playlist que criei. Esta na ordem personalizada e quando tento mudar uma musica de lugar não consigo salvar a alteração.  Plan Premium Country Brasil Devic...
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Title for playlist has turned gigantic

PlanPremium DevicePC - DesktopOperating SystemWindows 10 My Question or IssueHello, all of the sudden, the playlist titles on by web browser keeps showing with huge fonts. I've tried restarting the browser, rebooting PC, but nothing seems to change i...

img.PNG
  • Newbie
  •   Plan Premium   Device PC - Desktop Operating System Windows 10   My Question or Issue Hello, all of the sudden, the playlist titles on by web browser keeps showing with hug...
  • Dessi
  • Moderator
  • 203 Views
  • 1 replies
  • 3 likes
  • 203 Views
  • 1 replies
  • 3 likes

sos, I've cleared all my playlist

Android I was editing my good old two-year-old playlist and decided to get it out of the folder. I did not find this function on phone, so when choosing its location, I clicked "clear all". I thought it would sort of get the playlist out of all the f...

  • Newbie
  • Android   I was editing my good old two-year-old playlist and decided to get it out of the folder. I did not find this function on phone, so when choosing its location, I clicked "clear all"....
  • tunedIN
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • Clear All
    playlist
    restoring
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I transfer my whole library to a play list all at once?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not adding to liked playlist when adding from CarPlay

PlanPremiumCountryCandaDeviceiPhone 14Operating SystemiOS 17.6.1 My Question or IssueAfter updating my Spotify app, when using CarPlay the (+) button no longer adds songs to my liked songs playlist. Instead it seems to be adding songs to whatever pla...

  • Casual Listener
  • Plan Premium Country Canda Device iPhone 14 Operating System iOS 17.6.1   My Question or Issue After updating my Spotify app, when using CarPlay the (+) button no longer adds songs to ...
  • eggscrambles
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes