Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
I just joined a family plan premium and my app got very boggy so I deleted the app and logged in again to see my library is shuffled completely and my following artists and listening history and explicit content completely wiped out.
PremiumUSA Device - Macbook Pro OSX 11.6.1, Samsung S10, iPad Pro (updated) My Question or Issue I create collaborative playlists with friends and clients. Recently, Spotify changed the collaboration feature to "Invite Collaborators", which is nice a...
Why is Spotify playing podcast episodes that I have listened to and are marked as played, instead of moving the next chronological unplayed episode? I've had this happen on multiple podcasts, one episode will finish, and then instead of going to the ...
How? It takes up my entire screen. It recommends nonsensical stuff to me. I have never listened to podcasts and I never will. I got spotify for music. I don't want to see them anymore. I'm about done with Spotify over this.
I've been able to access the blend playlist itself (even though it took 1/2 for it to even load), but when I try to check the slide with the percentage it just doesn't load, I've tried clearing cache, restarting phone and uninstalling and installing ...
PlanPremiumCountryUnited Kingdom DeviceOneplus 8 ProOperating SystemAndroid 11 My Question or IssueWhenever my personal playlist is sorted by date added and you start the playlist by selecting the songs at the top of the list, the queue plays the son...
PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 13, Mac OS, Windows 10 My Question or IssueWhen I rearrange the order of playlists on my computer it shows a completely different order on my phone. Not the order of songs, but the actual order o...
PlanPremium CountryUS DeviceiPhone 13, iPhone SE2 Operating SystemiOS 17.6.1 My Question or IssueYesterday, I created a new account with a new email. This account is using Duo Premium. I now see a “Create” tab at the bottom of the UI, whereas my prev...
PlanPremiumCountryUkraineDeviceiPhone 13 ProOperating SystemiOS 17 My Question or IssueThis small feature added a touch of nostalgia, allowing you to see the month and year when you added a song to your favorites and remember what you were doing at t...
PlanPremiumCountryBelgium/netherlandsDevice(iPhone 13 pro max)Operating System(iOS 17.5.1) My Question or IssueI have a new device but I cannot download music because I apparently reached the cap of devices which can download music on, so it says I n...
Hi estimeed community, i would appreciate some help please. First of all declarations:Using Android phone (all on lest updates) When i found a song i liked and wanted to add it in one of my playlists, I used to be able to choose "Add to playlist" and...
A pesar de tener todos los permisos activados y descargar la música para la carpeta de archivos sigue sin aparecer la carpeta en la biblioteca de spotifyPlanPremiumCountryArgentinaDeviceiPhone 11Operating SystemIOS 17.5.1My Question or IssueNo se com...
PlanFreeCountryUSADeviceiPhone 15Operating SystemIOS 17.6My Question or IssueMy problem is that when I linked my Shazam to my account and turned the local files on the “My Shazams” Playlist shows nothing even when I Shazam a new song I don’t know wha...
Operating SystemSamsung Galaxy S21 Ultra Android 14 My Question or IssueLike the subject says, Im unable to share a playlist. The 3 dot menu is missing. I tried clearing cache, uninstall, logout and in but nothing works.
PlanPremiumCountryArgentinaDeviceMultiOperating SystemAndroid Oreo and Windows 10 My Question or IssueToday my release radar playlist changed title into spanish. All my apps in all my devices are in english.I've discovered this issue because it chang...
I think I may have two accounts and the only one I keep getting into has no saved playlists, but I had been using an account with many curated playlist that I’m desperate to get back. Please help!
I tend to like all the songs I want to hear from an artist so that I can easily play them when I want to hear music by a specific artist. On mobile I can still select an artist to get to my library of their songs, but on desktop selecting an artist b...
PlanPremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) My Question or IssueHello, I have a problem whatever the support (macOS, iOS, Apple TV), every time I launch a song from an album, after the first music Spotify launche...
I added some songs into the blend playlist after which the songs added by my friend are no longer visible. Is there a limit to the number of songs that can be added? And we don't want Spotify to automatically add any songs.
PlanPremiumCountryUSDeviceiPhone 13, iPhone 8My Question or IssueFor the past few days I'll start a podcast episode, which initially won't play from the speakers/headphones of the phone I am using even when I last used Spotify from the same device. E...