Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • skawck
  • Newbie
  • 256922 Views
  • 86 replies
  • 87 likes
  • 256922 Views
  • 86 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Uthegen
  • Regular
  • 117263 Views
  • 216 replies
  • 43 likes
  • 117263 Views
  • 216 replies
  • 43 likes

Superuser Contribution Where are my audiobooks on Spotify ?!?

How do I access my audiobooks on Spotify ? It's ridiculous. I have clicked + on several audiobooks to add to my library, but then when I look in my library they are nowhere to be found ! Where do I find my saved audiobooks ? I went round in circles a...

  • Casual Listener
  • How do I access my audiobooks on Spotify ? It's ridiculous. I have clicked + on several audiobooks to add to my library, but then when I look in my library they are nowhere to be found ! Where do I f...
  • pbukaty
  • Casual Listener
  • 7683 Views
  • 12 replies
  • 0 likes
  • 7683 Views
  • 12 replies
  • 0 likes

Superuser Contribution Audiobooks fail to load, even when already downloaded.

Apparently this issue was fixed according to past posts, but it's still happening. I have to reset the app a few times for audiobooks to load properly. They also often crash at the end of a chapter.

  • Casual Listener
  • Apparently this issue was fixed according to past posts, but it's still happening. I have to reset the app a few times for audiobooks to load properly. They also often crash at the end of a chapte...
  • Novy
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Blend/Taste Match availability

PlanPremiumCountryAustraliaDeviceGalaxy Note8, iPhone XS, ThinkPad T480Operating SystemAndroid Pie, iOS 14.2, Ubuntu 18.04 My Question or IssueHi, I'm posting this to request information about the new Spotify "Blend" feature. Known:Some Spotify users...

  • Casual Listener
  • Plan Premium Country Australia Device Galaxy Note8, iPhone XS, ThinkPad T480 Operating System Android Pie, iOS 14.2, Ubuntu 18.04   My Question or Issue Hi, I'm posting this to request...
  • LADODGERS
  • Visitor
  • 161005 Views
  • 21 replies
  • 5 likes
  • 161005 Views
  • 21 replies
  • 5 likes

Solved!!Superuser Contribution why aren't my playlists showing for other people even though on public

I have 4 playlists and none show up when people look at my profile. And when searching them up they don't show up for my friends when they search my playlists.

  • Regular
  • I have 4 playlists and none show up when people look at my profile. And when searching them up they don't show up for my friends when they search my playlists.
  • Carter19
  • Regular
  • 1363 Views
  • 10 replies
  • 0 likes
  • 1363 Views
  • 10 replies
  • 0 likes

How do I make sure ALL songs are on shuffle?

Even with the shuffle on, the same few songs play over and over. I want ALL the liked songs to be on shuffle.

  • Visitor
  • Even with the shuffle on, the same few songs play over and over. I want ALL the liked songs to be on shuffle.
  • Pineapplesza
  • Newbie
  • 158 Views
  • 2 replies
  • 1 likes
  • 158 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playing songs not in playlist

When I put on a playlist and click play it will play one of my songs from my playlist then when it goes to the next song it will play a song not from my playlist and the next song is another not on my playlist and after that it doesn’t play any songs...

  • Visitor
  • When I put on a playlist and click play it will play one of my songs from my playlist then when it goes to the next song it will play a song not from my playlist and the next song is another not on m...
  • Vasil
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist disappeared

Went to play a playlist I've had for a few years.. and it's disappeared.. not been deleted.. any ideas?

  • Visitor
  • Went to play a playlist I've had for a few years.. and it's disappeared.. not been deleted.. any ideas?
  • Itslouisan
  • Newbie
  • 549 Views
  • 4 replies
  • 0 likes
  • 549 Views
  • 4 replies
  • 0 likes

Superuser Contribution Fast scroll disappear in my folders and can’t play song too far in a folder

PlanPremium duoCountryCanada Deviceiphone 12 mini Operating SystemiOS 17.6.1 My Question or IssueSince this morning I can’t fast scroll on my folders. I then slow scrolled to the bottom of my liked songs list (more than a thousand songs(I’m try to so...

  • Newbie
  •   Plan Premium duo Country Canada    Device iphone 12 mini   Operating System iOS 17.6.1   My Question or Issue Since this morning I can’t fast scroll on my fold...
  • Eni
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im trying to delete all 1500+ songs in my "liked songs", but it doesnt work

i try doing it with ctrl a, then pressing delete, which used to work normally but now it doesnt and it just shows an error message

  • Visitor
  • i try doing it with ctrl a, then pressing delete, which used to work normally but now it doesnt and it just shows an error message
  • Eni
  • Moderator
  • 118 Views
  • 1 replies
  • 1 likes
  • 118 Views
  • 1 replies
  • 1 likes

How do I mass unlike liked albums?

PlanPremiumCountryDenmarkDevicePCOperating SystemWindows 11 My Question or Issue For some reasons I have 100s of liked full albums in my library. Is there an easy way to mass unlike them all? I never like a full album and I don't know how this happen...

  • Casual Listener
  • Plan Premium Country Denmark Device PC Operating System Windows 11   My Question or Issue   For some reasons I have 100s of liked full albums in my library. Is there an easy way ...
  • Billy-J
  • Spotify Star
  • 5460 Views
  • 6 replies
  • 0 likes
  • 5460 Views
  • 6 replies
  • 0 likes

Estou acessando o Spotify pela tv e está sem som.

Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar reproduzindo o som, qndo acesso o Spotify na TV, ele ...

  • Visitor
  • Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar re...
  • Billy-J
  • Spotify Star
  • 878 Views
  • 3 replies
  • 0 likes
  • 878 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can’t delete a podcast

I have added a podcast to my library, but it was removed from Spotify. It still shows as being in my library, however, but it won’t load or allow me to delete it. I see no way of removing it, all I can do is pin it. How do I delete it from my library...

  • Newbie
  • I have added a podcast to my library, but it was removed from Spotify. It still shows as being in my library, however, but it won’t load or allow me to delete it. I see no way of removing it, all I c...
  • User165
  • Visitor
  • 12159 Views
  • 12 replies
  • 4 likes
  • 12159 Views
  • 12 replies
  • 4 likes

Superuser Contribution [Android][Podcasts] Can't unfollow a podcast

I can't unfollow a podcast I'm following on mobile ver. I've checked help forums and it seems it's also not possible on desktop. I can view the podcast's list of episodes and select and play individual episodes, but no matter where I click I can't pu...

  • Newbie
  • I can't unfollow a podcast I'm following on mobile ver. I've checked help forums and it seems it's also not possible on desktop. I can view the podcast's list of episodes and select and play individu...
  • Not applicable
  • 3949 Views
  • 11 replies
  • 6 likes
  • Android
    Podcasts
  • 3949 Views
  • 11 replies
  • 6 likes

Superuser Contribution Album art not appearing on Local Files

PlanPremiumCountryUSADevice(iPhone X, and Mac Book Air) My Question or IssueAttempting to transfer local files on my laptop to phone, but the album art is absent once on my phone. The art is shown on Spotify on my laptop but only once the Spotify on ...

  • Newbie
  •   Plan Premium Country USA Device (iPhone X, and Mac Book Air)   My Question or Issue Attempting to transfer local files on my laptop to phone, but the album art is absent once on ...
  • christian2008
  • Visitor
  • 24537 Views
  • 21 replies
  • 4 likes
  • 24537 Views
  • 21 replies
  • 4 likes

Superuser Contribution Am I missing something? No "find in playlist/search in playlist" in web player.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm very surprised and disappointed there is no search playlist or find in playlist feature i...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm ver...
  • raisedbyalphas
  • Newbie
  • 3785 Views
  • 5 replies
  • 7 likes
  • 3785 Views
  • 5 replies
  • 7 likes

The music on my list looks like it's not on my list.

PlanPremiumCountryTurkeyDeviceSamaung Galaxy A50 My Question or IssueMusic that is saved in many of my playlists appears as if it is not in any of my playlists when I search for it in the search bar. So I can't distinguish which music is on my list, ...

  • Visitor
  • Plan Premium Country Turkey Device Samaung Galaxy A50   My Question or Issue Music that is saved in many of my playlists appears as if it is not in any of my playlists when I search for ...
  • Justus_HB
  • Regular
  • 451 Views
  • 3 replies
  • 0 likes
  • 451 Views
  • 3 replies
  • 0 likes

Cant make my playlist collaborative

I am not able to make my playlists collaborative? Is this a common problem?

  • Visitor
  • I am not able to make my playlists collaborative? Is this a common problem?
  • Anyk17
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

I only have 13 playlists but Spotify says i have 14

Plan:PremiumCountry:IndiaDevice:Redmi Note 10T 5GMy Question or Issue:I only have 13 playlists but everytime I try to create a new playlist it starts out as "My Playlist #15" .How do I find out where this mysterious playlist 14 is and is it just like...

  • Visitor
  • Plan: Premium Country: India Device: Redmi Note 10T 5G My Question or Issue: I only have 13 playlists but everytime I try to create a new playlist it starts out as "My Playlist #15" . How do ...
  • Justus_HB
  • Regular
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes