Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Chocodivine
  • Music Fan
  • 248220 Views
  • 83 replies
  • 87 likes
  • 248220 Views
  • 83 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • m0yP
  • Casual Listener
  • 108512 Views
  • 247 replies
  • 43 likes
  • 108512 Views
  • 247 replies
  • 43 likes

Superuser Contribution scroll bar is missing on liked songs playlist

PlanPremiumDevice(iPhone 11)Operating System(iOS 16.6.1) My Question or IssueThe scroll bar that appears on the right side of the screen when you scroll down fast isn't there anymore, which is very unfortunate for me since I have almost 5,000 liked s...

  • Casual Listener
  •   Plan Premium Device (iPhone 11) Operating System (iOS 16.6.1)   My Question or Issue The scroll bar that appears on the right side of the screen when you scroll down fast isn't t...
  • nick533
  • Casual Listener
  • 2955 Views
  • 21 replies
  • 9 likes
  • 2955 Views
  • 21 replies
  • 9 likes

Superuser Contribution local files not showing up in playlist

i turned on local files and the folder showed up, with the files in it, but i try to add them to a playlist and they don't show up or change the number of songs in the playlist. i have show hidden files on.

  • Newbie
  • i turned on local files and the folder showed up, with the files in it, but i try to add them to a playlist and they don't show up or change the number of songs in the playlist. i have show hidden fi...
  • coaln
  • Visitor
  • 568 Views
  • 5 replies
  • 0 likes
  • 568 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution How to remove and stop past podcasts from being recommended

Last year I was searching for some podcasts of specific interest but after giving a couple shows a try and not liking what I found I gave up and moved on. Now both of these podcasts are not only looming in my "Your Shows" despite having never followe...

  • Visitor
  • Last year I was searching for some podcasts of specific interest but after giving a couple shows a try and not liking what I found I gave up and moved on. Now both of these podcasts are not only loom...
  • Ankith
  • Casual Listener
  • 147804 Views
  • 97 replies
  • 52 likes
  • 147804 Views
  • 97 replies
  • 52 likes

Superuser Contribution How are the public playlists sorted on our profile? (Desktop) - 2023 with new setup

It would be very nice if we could sort the public playlsit on our profile. Either alphabetically or by followers or a customed order. But with the new update on the design of the home page, that's not possible anymore. So basically allow us to sort t...

  • Casual Listener
  • It would be very nice if we could sort the public playlsit on our profile. Either alphabetically or by followers or a customed order. But with the new update on the design of the home page, that's no...
  • andycatherine
  • Newbie
  • 10911 Views
  • 11 replies
  • 7 likes
  • 10911 Views
  • 11 replies
  • 7 likes

Superuser Contribution My Mixtape: Played songs are completly different

PlanPremiumCountryGermanyDevice- Android App- Mac OS App- WebPlayer (Chrome) My Question or IssueThis issues caused in every device with my account. I relogged in and reinstalled the relevant apps (also cleaned the cache in every device). It seems to...

  • Music Fan
  • Plan Premium Country Germany Device - Android App - Mac OS App - WebPlayer (Chrome)   My Question or Issue This issues caused in every device with my account. I relogged in and reinsta...
  • OscarDC
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • mixtape
  • 111 Views
  • 1 replies
  • 0 likes

Disabling Smart Shuffle On Open Spotify

Hello! I'm desperately trying to deactivate Smart Shuffle because I don't like ANY of the songs it adds, my playlists are carefully curated and I can't turn off Smart Shuffle if I'm listening on the Browser version. I can do it on my phone's app, but...

  • Newbie
  • Hello! I'm desperately trying to deactivate Smart Shuffle because I don't like ANY of the songs it adds, my playlists are carefully curated and I can't turn off Smart Shuffle if I'm listening on the ...
  • ribezaz
  • Spotify Star
  • 120 Views
  • 1 replies
  • 1 likes
  • 120 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I get my playlists to work again?

So two days ago I was added to my family's Spotify plan and everything was fine at first but yesterday, I realized that I can't access ANY(saved or not) playlist other than my liked songs. I've tried reinstalling the app, restarting it, I even restar...

  • Newbie
  • So two days ago I was added to my family's Spotify plan and everything was fine at first but yesterday, I realized that I can't access ANY(saved or not) playlist other than my liked songs. I've tried...
  • Vasil
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Shuffle play only. Can't select specific songs in playlists.

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Account was working just fine. Recently, anytime I select a playlist, it goes to the screen I've included as an ...

Screenshot_20200404-090511_Spotify.jpg
  • Visitor
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Account was working just ...
  • PopcornRen
  • Visitor
  • 14394 Views
  • 2 replies
  • 0 likes
  • Shuffle Play Only
  • 14394 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Desktop: New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes it easier and faster to collect and retrieve all types of content, bringing new features to desktop that y...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png Sidebar List Options.png
  • Spotify Star
  • Spotify Star
  • Spotify is introducing a new Your Library sidebar in the desktop app and Web Player.   The new Your Library sidebar improves navigation and makes it easier and faster to collect and retriev...
  • Rimšiakas
  • Regular
  • 167171 Views
  • 1042 replies
  • 41 likes
  • 167171 Views
  • 1042 replies
  • 41 likes

Superuser Contribution Local Files: Adding Explicit Tag

PlanPremiumCountryUnited Kingdom Hi there,I've been researching this topic but could not find a clear answer for my query which I'm hoping you could help me with - I'm surprised at Spotify's lack of support for customisation of local files, namely th...

  • Newbie
  • Plan Premium Country United Kingdom   Hi there, I've been researching this topic but could not find a clear answer for my query which I'm hoping you could help me with - I'm surprised at S...
  • seanhharrson
  • Visitor
  • 6612 Views
  • 7 replies
  • 9 likes
  • 6612 Views
  • 7 replies
  • 9 likes

Superuser Contribution Deleting a collaborative playlist as a creator

If I create a collaborative playlist and delete it, as the creator, what shows up on the end for those I invited as collaborators? Will they still be able to see the playlist? Will they see that I have left the playlist? Thanks

  • Visitor
  • If I create a collaborative playlist and delete it, as the creator, what shows up on the end for those I invited as collaborators? Will they still be able to see the playlist? Will they see that I ha...
  • ConfusedUser1765
  • Visitor
  • 10310 Views
  • 7 replies
  • 0 likes
  • 10310 Views
  • 7 replies
  • 0 likes

Superuser Contribution How to delete playlist that won't enter or delete?

I have playlists and podcasts in my library that were deleted by the creator. The playlists and podcasts won't open or let me delete them. Please help

  • Visitor
  • I have playlists and podcasts in my library that were deleted by the creator. The playlists and podcasts won't open or let me delete them. Please help 😞
  • b12marks
  • Visitor
  • 5528 Views
  • 7 replies
  • 0 likes
  • 5528 Views
  • 7 replies
  • 0 likes

Superuser Contribution songs i never downloaded appear in my local files

PlanPremiumCountry Deviceiphone xr and macbook proOperating Systemlatest ios and macos My Question or Issuei transferred all of my mp3 to my Spotify File on the Files app on my phone and turned on the Local File setting on the spotify app and there’s...

  • Casual Listener
  •   Plan Premium Country   Device iphone xr and macbook pro Operating System latest ios and macos   My Question or Issue i transferred all of my mp3 to my Spotify File on the ...
  • Beastunegb
  • Newbie
  • 787 Views
  • 6 replies
  • 0 likes
  • 787 Views
  • 6 replies
  • 0 likes

Superuser Contribution Make the liked songs playlist update faster across devices

When adding songs to my "Liked Songs" on my phone, it often takes upwards of a week for the songs to show up on the spotify app on my computer. It seems like this should happen much faster.

  • Visitor
  • When adding songs to my "Liked Songs" on my phone, it often takes upwards of a week for the songs to show up on the spotify app on my computer. It seems like this should happen much faster. 
  • Eni
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Disappearing Local Files in playlist

I currently have my own personal MP3 songs downloaded on both my desktop and my phone so essentially they're both synced as they are not grayed out in the Local Files on both devices as shown here. However, when I add any of these songs to my playlis...

spotify3.png spotify2.jpg ef7d0ef4-67d3-43d9-8d50-289803d42807.png
  • Casual Listener
  • I currently have my own personal MP3 songs downloaded on both my desktop and my phone so essentially they're both synced as they are not grayed out in the Local Files on both devices as shown here.&n...
  • Rndmann
  • Regular
  • 3534 Views
  • 11 replies
  • 0 likes
  • 3534 Views
  • 11 replies
  • 0 likes

Superuser Contribution Turn of auto play FOR REAL

PlanPremiumCountryUS DeviceiPhone 8, PCOperating SystemiOS 10, Windows 11 My Question or IssueHow do I disable autoplay? I mean actually disable autoplay.The advice of "settings->autoplay(off)" does NOT work.Spotify still insists on taking whatever s...

  • Music Fan
  • Plan Premium Country US   Device iPhone 8, PC Operating System iOS 10, Windows 11   My Question or Issue How do I disable autoplay? I mean actually disable autoplay. The advice ...
  • aprentic
  • Music Fan
  • 396 Views
  • 9 replies
  • 0 likes
  • 396 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most lis...
  • Chocodivine
  • Music Fan
  • 248220 Views
  • 83 replies
  • 87 likes
  • 248220 Views
  • 83 replies
  • 87 likes

Superuser Contribution Bug na hora de editar playlists

Tenho playlists enormes e gosto de mantê-las organizadas mas tem um bug horrível que me deixa até mal. Eu organizo tudo e quando clico em salvar não acontece nenhuma alteração, aí eu tenho que fazer de novo. Tomara que atualizem logo essa tela de edi...

  • Visitor
  • Tenho playlists enormes e gosto de mantê-las organizadas mas tem um bug horrível que me deixa até mal. Eu organizo tudo e quando clico em salvar não acontece nenhuma alteração, aí eu tenho que fazer ...
  • Joan
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect list of playlists alphabetical sorting

PlanPremiumCountryFranceDeviceMacBook Pro and OnePlus 6TOperating SystemSonoma 14.6.1 and OxygenOS 9.0.11 My Question or Issue(Also tested on a web players on Safari and Firefox, it seems to work as intended)I have a bunch of playlists in a folder, e...

  • Newbie
  • Plan Premium Country France Device MacBook Pro and OnePlus 6T Operating System Sonoma 14.6.1 and OxygenOS 9.0.11   My Question or Issue (Also tested on a web players on Safari and Fire...
  • Ivelina
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • playlists list
  • 85 Views
  • 1 replies
  • 0 likes