Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

i can't turn off offline mode

i can't turn off offline mode

i tried to play a playlist of mine like i usually do but this time i coouldn't see the play button and when i finally found a way to press the play button it said that i have to turn off offline mode which i never enabled in the first place and now i can't find the 'offline mode' option in the settings
Reply
1 Reply

Hey there,

 

Thank you for reaching out to the Community and welcome. 

 

If you activated the offline mode by mistake, you can turn it off by following the steps mentioned in this article under the section Switch on Offline Mode

If the issue persists, since this could also be caused by some damaged cache stored in your device, we'd recommend performing a clean reinstall of the app by following the steps in this article

 

Hope this helps. If anything else comes up, the Community will be here for you.

OscarDCModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts