searching for songs in playlist keeps breaking

[jades1]

Plan

Premium

Country

United Statea

Device

iPhone 13

My Question or Issue

whenever i attempt to add to a playlist by search, it gives me a ‘something went wrong’ EVERY TIME. i’ve tried to exit the app and reset my phone, etc and nothing worked.

[AlejaR]

Hey there @jades1,

Thanks for posting in the Community and welcome. 

In this case, we'd suggest you perform a clean reinstall of the app on the affected device. By doing that, the app can be up-to-date, and you can make sure the stored cache of the app is not leading to this issue. You can follow these steps to do it.

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The exact Spotify version you're running in the affected device.
• The exact OS version you're running.
• Does this happen on a different mobile device? You can ask for the mobile device of a relative or a friend to open your account and check.

Keep us in the loop!