Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Hanami666
  • Visitor
  • 252054 Views
  • 84 replies
  • 87 likes
  • 252054 Views
  • 84 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JoseAVG
  • Visitor
  • 113404 Views
  • 214 replies
  • 43 likes
  • 113404 Views
  • 214 replies
  • 43 likes

Superuser Contribution Songs repeating when the repeating feature is turned off

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are some songs repeating and other songs aren't ever played when I have smart shuffle on and...

  • Visitor
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are some so...
  • OscarDC
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs missing

Plan: PremiumCountry: USA Device: iphone 15 pro maxOperating System: IOS 17 My Question or Issue: I recently got this new phone from having an IPhone 13 Pro Max. I saved everything as usual but when I downloaded Spotify all my liked songs were missin...

  • Casual Listener
  •   Plan: Premium Country: USA   Device: iphone 15 pro max Operating System: IOS 17   My Question or Issue:    I recently got this new phone from having an IPhone...
  • Not applicable
  • 661 Views
  • 8 replies
  • 0 likes
  • 661 Views
  • 8 replies
  • 0 likes

Superuser Contribution How can I see a depersonalized version of a genre playlist?

When I find a Spotify public playlist for a music genre like "Classic Punk" it now says that it's "Made For" me. I guess this implies that it's tailoring the playlist to my tastes. But I don't want that for a genre playlist -- I want the default, exp...

  • Regular
  • When I find a Spotify public playlist for a music genre like "Classic Punk" it now says that it's "Made For" me. I guess this implies that it's tailoring the playlist to my tastes. But I don't want t...
  • chris99277
  • Casual Listener
  • 1498 Views
  • 6 replies
  • 3 likes
  • 1498 Views
  • 6 replies
  • 3 likes

Superuser Contribution why dislike songs come come back in daily mix playlist every week? how to stop it?

PlanPremiumCountryItalyDeviceiPhone 8Operating SystemWindows 10,etc. My Question or Issueboth weekly discovery & daily mix playlists are constantly play songs that I "dislike", some more than ten times.It’s becoming extremely frustrating. thanks

  • Visitor
  • Plan Premium Country Italy Device iPhone 8 Operating System Windows 10,etc.   My Question or Issue both weekly discovery & daily mix playlists are constantly play songs that I...
  • Steve0317
  • Newbie
  • 1363 Views
  • 2 replies
  • 0 likes
  • 1363 Views
  • 2 replies
  • 0 likes

Superuser Contribution Browse liked songs by artist

Provide the possibility to browse and play liked songs by artist. I have a long list of liked songs and it's inconvenient to browse them to play only the ones related to some particular artist.When browsing the liked songs I would like to have the po...

  • Newbie
  • Provide the possibility to browse and play liked songs by artist. I have a long list of liked songs and it's inconvenient to browse them to play only the ones related to some particular artist. When...
  • fieldsofspace
  • Casual Listener
  • 9892 Views
  • 5 replies
  • 3 likes
  • 9892 Views
  • 5 replies
  • 3 likes

Solved!! tunemymusic.com Albums not copying

Hi, I'm a Premium user from Slovenia. Just got my account yesterday. I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Everything copied almost perfectly (a couple of tracks missing here...

  • Visitor
  • Hi, I'm a Premium user from Slovenia. Just got my account yesterday.   I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Ev...
  • Thelastdon31588
  • Newbie
  • 5656 Views
  • 5 replies
  • 0 likes
  • 5656 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution My artist radio playlist won't update/refresh

PlanPremiumCountrySwedenDeviceOneplus 8 ProOperating SystemAndroid 11 My Question or IssueSo I started to listen to an artist radio playlist for similar music. I followed it one day for easy access. But ever since I followed it, it hasn't updated or ...

  • Newbie
  • Plan Premium Country Sweden Device Oneplus 8 Pro Operating System Android 11   My Question or Issue So I started to listen to an artist radio playlist for similar music. I followed it ...
  • gabrielamadeus
  • Casual Listener
  • 5458 Views
  • 3 replies
  • 1 likes
  • 5458 Views
  • 3 replies
  • 1 likes

Superuser Contribution Random artists and albums appeared in my recently played

Plan FamilyPremiumAustralian Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ALL(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTonight I have 8 completely random albums appeared in my ‘recently played’. I’ve nev...

  • Casual Listener
  • Plan Family Premium Australian   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ALL (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Cupid05
  • Visitor
  • 5361 Views
  • 12 replies
  • 2 likes
  • 5361 Views
  • 12 replies
  • 2 likes

Superuser Contribution Release Radar Songs Disappear

PlanPremiumCountryNZDeviceDesktop or phoneOperating SystemAll Windows versions, Android My Question or IssueI've noticed this a few times lately. I've started playing my release radar in the car on the way home from work, and listened to a couple of ...

  • Casual Listener
  •   Plan Premium Country NZ Device Desktop or phone Operating System All Windows versions, Android   My Question or Issue I've noticed this a few times lately. I've started playing...
  • CheaganChillis
  • Newbie
  • 5049 Views
  • 28 replies
  • 3 likes
  • 5049 Views
  • 28 replies
  • 3 likes

Superuser Contribution How can I remove the entirety of an album from my library?

So, when you save an album it saves all the songs to your library. My expectation is that once I remove an album, all the songs are removed with it (and no longer saved in my liked songs). This is not happening, and I have to do it one by one, very f...

  • Newbie
  • So, when you save an album it saves all the songs to your library.   My expectation is that once I remove an album, all the songs are removed with it (and no longer saved in my liked songs). T...
  • Joan
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ignore Songs/Playlists/Artists

We really need the ability to hide / ignore certain artists and playlists. What happens is that Google Home sometimes plays random stuff which now shows up in my start screen and it keeps playing the same playlists when I simply tell it to play music...

  • Casual Listener
  • We really need the ability to hide / ignore certain artists and playlists.  What happens is that Google Home sometimes plays random stuff which now shows up in my start screen and it keeps pl...
  • Kotrynasis
  • Casual Listener
  • 2309 Views
  • 4 replies
  • 0 likes
  • 2309 Views
  • 4 replies
  • 0 likes

Superuser Contribution No longer see my top songs or artist of the month on my profile

Plan - Premium Country - Australia Device - Macbook air My Question or IssueI can no longer view my top songs of the month or top artists of the month on my profile, these were the items that were available only for my viewing and i think since the n...

  • Visitor
  • Plan - Premium   Country - Australia    Device - Macbook air   My Question or Issue I can no longer view my top songs of the month or top artists of the month on my profile...
  • ADDeborah
  • Regular
  • 32593 Views
  • 76 replies
  • 31 likes
  • 32593 Views
  • 76 replies
  • 31 likes

Superuser Contribution Transformer une liste de titres likés en playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBonjour, je voudrais partager avec des amis les liste de tous mes titres likés. Si j'ai bien ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Bonjour...
  • Kikss
  • Visitor
  • 84116 Views
  • 11 replies
  • 4 likes
  • 84116 Views
  • 11 replies
  • 4 likes

Liked Songs genre filters disappeared after switching from Premium Family to Premium Individual

PlanPremium IndividualCountryNamibiaDeviceiPhone 12 mini, iOS 17.6.1 My Question or IssueHi everyone, since I recently changed plans from Premium Family (South African account) to Premium Individual (Namibian account), my most-used genre filters disa...

  • Newbie
  • Plan Premium Individual Country Namibia Device iPhone 12 mini, iOS 17.6.1   My Question or Issue Hi everyone, since I recently changed plans from Premium Family (South African account) t...
  • AdamDamon
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing Playlists between Duo connected accounts

My husband and I shared a Premium account for a longtime. Once we moved to Due we wanted to move playlists. Found the easiest way to do so is drag and drop. Perform the following on a laptop or desktop, logging into the two separate Duo accounts:Open...

  • Casual Listener
  • My husband and I shared a Premium account for a longtime. Once we moved to Due we wanted to move playlists. Found the easiest way to do so is drag and drop. Perform the following on a laptop or deskt...
  • ddubcr4ne
  • Visitor
  • 4658 Views
  • 2 replies
  • 0 likes
  • 4658 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do you search for tracks in Local Files

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Novy
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am unable to combine one list with another list (consolidate 2-4 lists) to create one list.

PlanPremiumCountryUSADevice(iPhone 12, Dell laptopOperating System(iOS 17, Windows 12) My Question or IssueI have been able to put several lists together in one folder, but that's not really what I'm trying to achieve. I'd like to consolidate 5 lists...

  • Visitor
  •   Plan Premium Country USA Device (iPhone 12, Dell laptop Operating System (iOS 17, Windows 12)   My Question or Issue I have been able to put several lists together in one folde...
  • AlejaR
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Why is a song on my playlist is suddenly greyed out?

I was able to play this song not even 24 hours ago. I cannot find any information too why its now unavailable. Since it was available in my country originally. Also, an acoustic version of the song is still available.

  • Newbie
  • I was able to play this song not even 24 hours ago. I cannot find any information too why its now unavailable. Since it was available in my country originally. Also, an acoustic version of the song i...
  • memeweb
  • Visitor
  • 5226 Views
  • 7 replies
  • 0 likes
  • 5226 Views
  • 7 replies
  • 0 likes

Reset/Disable radio recommendations

Hello everyone! Is there a way to reset/disable custom radio recommendations? I'm trying to discover songs similar to the ones I like, every time I jump into a song/artist/album radio, I can only see a long list of songs I already know and have strea...

  • Newbie
  • Hello everyone!   Is there a way to reset/disable custom radio recommendations? I'm trying to discover songs similar to the ones I like, every time I jump into a song/artist/album radio, I can...
  • vlaux
  • Casual Listener
  • 1999 Views
  • 2 replies
  • 0 likes
  • 1999 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Go to Song/artist radio missing

PlanFreeCountryEnglandDeviceiPhone SE 1st genOperating SystemiOS 15 ish (most recent one) My Question or Issue cant access the go to song radio or artist radio from 3 dots. I found some artists/songs have their artist radio listed under their page as...

  • Visitor
  • Plan Free Country England Device iPhone SE 1st gen Operating System iOS 15 ish (most recent one)   My Question or Issue   cant access the go to song radio or artist radio from 3 ...
  • Dessi
  • Moderator
  • 3817 Views
  • 7 replies
  • 0 likes
  • Radio
  • 3817 Views
  • 7 replies
  • 0 likes