Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 136584 Views
- 98 replies
- 11 likes
- 136584 Views
- 98 replies
- 11 likes
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Help categories
Account & Payment
Using Spotify
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16275 Views
- 27 replies
- 4 likes
- 16275 Views
- 27 replies
- 4 likes
Superuser Contribution Premium Duo Issue
PlanPremium DuoCountrySouth KoreaDevice(iPhone 12) OS(Windows) My Question or IssueMy husband recently switched to Premium Duo so that I could use as well.It my settings on the iPhone app, it says I am a registered as Premium Duo (It also confirms th...
- Plan Premium Duo Country South Korea Device (iPhone 12) OS (Windows) My Question or Issue My husband recently switched to Premium Duo so that I could use as well. It my sett...
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- Moderator
- 438 Views
- 3 replies
- 0 likes
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Premium Duo
- 438 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Your premium have been stopped and always you open the app music stop. I still have Duo Plan
PlanDUO PREMIUM CountryFINLAND DeviceSamsung Galaxy S22 Ultra 5G Operating SystemAndroid 13 My Question or IssueI have been 7 years continously premium member and now my card details got old and payment didn't go.I didn't update card details before w...
- Plan DUO PREMIUM Country FINLAND Device Samsung Galaxy S22 Ultra 5G Operating System Android 13 My Question or Issue I have been 7 years continously premium member ...
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- Casual Listener
- 413 Views
- 3 replies
- 0 likes
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"ISSUE"Family paymentPremium DuoSpotify premium problemstopped working
- 413 Views
- 3 replies
- 0 likes
Superuser Contribution Does Premium membership stack?
My Question or IssueI bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how long would I have to wait for the membership status to u...
- My Question or Issue I bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how lon...
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- Moderator
- 911 Views
- 1 replies
- 0 likes
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PremiumPremium DuoPremium familySubscriptions
- 911 Views
- 1 replies
- 0 likes
Partner cannot join Premium Duo despite address being correct
PlanPremium DuoCountrySwitzerland My Question or IssueI recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. She is being asked to verify the address and enters the same info. Ho...
- Plan Premium Duo Country Switzerland My Question or Issue I recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. S...
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- Spotify Star
- 752 Views
- 1 replies
- 0 likes
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Address ProblemPremium Duo
- 752 Views
- 1 replies
- 0 likes
Does my existing library copy onto both accounts in Spotify Duo
PlanPremiumCountryUKDeviceALLOperating SystemALL My Question or IssueI am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially opened, do both accounts start with all the songs/playlists etc on my existin...
- Plan Premium Country UK Device ALL Operating System ALL My Question or Issue I am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially o...
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- Spotify Star
- 1149 Views
- 1 replies
- 0 likes
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Premium Duo
- 1149 Views
- 1 replies
- 0 likes
Superuser Contribution I'm being charged for Premium even though I joined my partner's Duo Mix account.
Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium. I was charged 2 days ago for a premium account, so we are essentially doubl...
- Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium. I was charged 2...
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- Spotify Legend
- 4098 Views
- 4 replies
- 0 likes
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account not updatingDuo MixPremium Duo
- 4098 Views
- 4 replies
- 0 likes
Ineligible for Premium Duo upgrade
PlanPremium + HuluCountryUnited StatesDevice(Samsung Galaxy Note 8, Microsoft Surface Book 1)Operating System(Android Pie, Windows 10) My Question or IssueI get a message saying that I am ineligible to upgrade to Premium Duo. I'm currently paying for...
- Plan Premium + Hulu Country United States Device (Samsung Galaxy Note 8, Microsoft Surface Book 1) Operating System (Android Pie, Windows 10) My Question or Issue I get a message say...
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- Spotify Star
- 378 Views
- 1 replies
- 1 likes
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Premium DuoSubscriptions with Huluupgrade problem
- 378 Views
- 1 replies
- 1 likes
Solved!! Premium duo family living separately
PlanPremium duoCountryUKDeviceN/AOperating SystemN/A My Question or IssueMy sister and i would like to join the premium duo but we don't live together. Could this option be opened up to us?
- Plan Premium duo Country UK Device N/A Operating System N/A My Question or Issue My sister and i would like to join the premium duo but we don't live together. Could this option be o...
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- Roadie
- 13418 Views
- 1 replies
- 0 likes
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Premium Duo
- 13418 Views
- 1 replies
- 0 likes
Solved!! I don't want spotify premium duo
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 2065 Views
- 3 replies
- 0 likes
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Premium Duosingle
- 2065 Views
- 3 replies
- 0 likes
Change to Duo from Family
I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo member. How do I do this as part of the plan-change...
- I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo ...
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- Community Legend
- 859 Views
- 1 replies
- 0 likes
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change planFamily Premium PlanPremium Duo
- 859 Views
- 1 replies
- 0 likes
Premium Duo interrupts playback?
I may have misread the product, but isn't the idea to be able to play seperate music, provided that you share the same physical homeadress? I recently updated to Premium Duo assuming I could share it with my girlfriend. But everything she plays music...
- I may have misread the product, but isn't the idea to be able to play seperate music, provided that you share the same physical homeadress? I recently updated to Premium Duo assuming I could...
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- Community Legend
- 2027 Views
- 3 replies
- 0 likes
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Premium Duo
- 2027 Views
- 3 replies
- 0 likes