Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: background

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46502 Views
  • 66 replies
  • 25 likes
  • 46502 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879772 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879772 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26840 Views
  • 4 replies
  • 0 likes
  • 26840 Views
  • 4 replies
  • 0 likes

Solved!! Spotify's music doesn't sound when my S8 is locked

PlanPremium DeviceSamsung Galaxy S8Operating SystemAndroid 9 pie My Question or IssueWhen locking my phone, after few seconds spotify's music stops. And when I unlock my phone, it starts immediately. How could I solve this?

  • Casual Listener
  • Plan Premium     Device Samsung Galaxy S8 Operating System Android 9 pie   My Question or Issue When locking my phone, after few seconds spotify's music stops. And when I unl...
  • jamesrobertwebster
  • Casual Listener
  • 16508 Views
  • 4 replies
  • 5 likes
  • Android 9
    Android Pie
    background
    music stops
    phone locked
    Samsung s8
  • 16508 Views
  • 4 replies
  • 5 likes

Podcast sort/filter options empty in podcast episode list after app was in the background

PlanPremiumCountryAustriaDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Issue (Bug)In every podcast episode view is the sort/filter list empty, after the app goes in the background. If the app is in the foreground again, I have to go back to a ...

  • Visitor
  • ...he background. If the app is in the foreground again, I have to go back to a previous view and then reenter the episode view to select a filter or a sort option. It is not really a big issue but s...
  • 328 Views
  • 0 replies
  • 1 likes
  • background
    episodes
    filter
    list
    podcast
  • 328 Views
  • 0 replies
  • 1 likes

Frequent crashes in the background in Mobile app

PlanPremiumCountryFinlandDeviceSamsung Galaxy S8 (SM-G950F)Operating SystemAndroid 9Spotify version 8.5.84.875My Question or IssueHi. My Samsung S8 is notificating daily about frequent crashes in the background for no reason. Spotify is not even used...

  • Newbie
  • ...bout frequent crashes in the background for no reason. Spotify is not even used (except I'm using it in desktop). This is pretty irritating because battery is dying faster and I'm getting a n...
  • 324 Views
  • 0 replies
  • 0 likes
  • Android
    background
    Crash
    Frequent
    Mobile
  • 324 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcast with video not playing in background

Plan PremiumCountry USADevice Samsung S8Operating System Android 9My Question or Issue While attempting to play an episode of the MISFITS podcast ep 101, I stuck my phone in my pocket to let it just play through my headphones and not on screen. Howev...

  • Visitor
  •   Plan Premium Country USA Device Samsung S8 Operating System Android 9 My Question or Issue   While attempting to play an episode of the MISFITS podcast ep 101, I stuck my phone...
  • Elena
  • Moderator
  • 5927 Views
  • 8 replies
  • 3 likes
  • Android
    background
    podcast
    video
  • 5927 Views
  • 8 replies
  • 3 likes

Spotify runs all day even after I close the application and optimize my phone . . .

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueAs was stated in the title, I closed Spotify after I got through my morning routine only to have it stay on in the background and stay in my pu...

  • Visitor
  • ...hrough my morning routine only to have it stay on in the background and stay in my pull-down notification bar. I went into my settings and device management to optimize my device, which should have s...
  • 566 Views
  • 0 replies
  • 0 likes
  • background
    battery
    close
    memory
    notification bar
    Running
  • 566 Views
  • 0 replies
  • 0 likes

extreme background mobile data usage

PlanPremiumCountryGermanyDeviceNokia 8Operating SystemAndroid 9 My Question or Issue Is it only me, or does Spotify use extreme background data?in 1,5 days it already has 7,9MB background data usage. Pretty sure it's because it synchronizes itself al...

  • Roadie
  • Plan Premium Country Germany Device Nokia 8 Operating System Android 9   My Question or Issue   Is it only me, or does Spotify use extreme background data? in 1,5 days it a...
  • groove2spotify
  • Roadie
  • 681 Views
  • 2 replies
  • 0 likes
  • background
    mobile data
  • 681 Views
  • 2 replies
  • 0 likes

Battery Usage

lanPremiumCountryUnited States of AmericaDeviceGalaxy S8Operating SystemAndroidMy Question or IssueMy phones been on for an hour and a half. How has spotify been running in the background and using power when I have yet to even open the app today? It...

  • Regular
  • lan Premium Country United States of America Device Galaxy S8 Operating System Android My Question or Issue My phones been on for an hour and a half. How has spotify been running in the background...
  • 769 Views
  • 0 replies
  • 5 likes
  • Android 8
    background
    battery drain
  • 769 Views
  • 0 replies
  • 5 likes

Spotify only runs on background for 10minutes

PlanPremiumCountry NetherlandsDeviceHTC one M10Operating SystemAndroid 8.0.0 My Question or Issue Normally when i use Spotify it will run on the background when i play music. I can see the small Spotify symbol in the top left corner of my screen and ...

  • Casual Listener
  • Plan Premium Country  Netherlands Device HTC one M10 Operating System Android 8.0.0   My Question or Issue  Normally when i use Spotify it will run on the background when i p...
  • AeroZ
  • Composer
  • 657 Views
  • 1 replies
  • 0 likes
  • background
    playing
    Spotify
    stops
  • 657 Views
  • 1 replies
  • 0 likes

5GB background usage in 1 night

This morning I woke up with a message from my provider stating that I used up my daily 5GB. I checked which app used it and it was Spotify - see screenshot. After activating another GB I got an SMS stating that I had only 500MB left after 1 hour. Wit...

  • Regular
  • This morning I woke up with a message from my provider stating that I used up my daily 5GB. I checked which app used it and it was Spotify - see screenshot. After activating another GB I got an SMS s...
  • 462 Views
  • 0 replies
  • 0 likes
  • background
    bug
  • 462 Views
  • 0 replies
  • 0 likes

Solved!! Doesn't work on background / No funciona en segundo plano

HI! the problem is that, when I want to use other app or just go to my android home screen, Spotify close it self and the music stop, I can`t find the solution, and I don't know if it's a problem with the device or just the Spotify Client. Hola! El p...

  • Casual Listener
  • HI! the problem is that, when I want to use other app or just go to my android home screen, Spotify close it self and the music stop, I can`t find the solution, and I don't know if it's a problem wit...
  • Gabyborro
  • Newbie
  • 14422 Views
  • 6 replies
  • 0 likes
  • autoclose
    background
    doesn't work
    minimizar
    minimize
    no funciona
    segundo plano
  • 14422 Views
  • 6 replies
  • 0 likes

Spotify runs background processes when app is closed

Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background. I have Spotify's Offline mode enabled, so there are no notifications coming in, nor do not have any Spotify widgets activ...

  • Music Fan
  • Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background.   I have Spotify's Offline mode enabled, so there are n...
  • pantadeusz
  • Regular
  • 17409 Views
  • 6 replies
  • 3 likes
  • Android
    background
    battery drain
    Lollipop
    processes
  • 17409 Views
  • 6 replies
  • 3 likes

Unbelievable amount of data usage on background

I'm shocked to see how much data spotify used this month just on background. What's wrong with it?

  • Newbie
  • I'm shocked to see how much data spotify used this month just on background.  What's wrong with it? 
  • 498 Views
  • 0 replies
  • 0 likes
  • background
    Usage
  • 498 Views
  • 0 replies
  • 0 likes