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Topics with Label: Connect

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42720 Views
  • 66 replies
  • 25 likes
  • 42720 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878139 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878139 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26405 Views
  • 4 replies
  • 0 likes
  • 26405 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Connect] Disable automatic switching between devices

Spotify Connect is great but the automatic switching is not for everyone. Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in more than one device and I am happy with that, but the applica...

  • Casual Listener
  • Spotify Connect is great but the automatic switching is not for everyone.   Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in m...
  • slamhound
  • Gig Goer
  • 47872 Views
  • 123 replies
  • 88 likes
  • Connect
    Desktop
  • 47872 Views
  • 123 replies
  • 88 likes

Superuser Contribution Not connected to WiFi error when it is

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S24 ultraOperating SystemAndroid 14 My issueI generally keep Spotify locked open (so when I 'close all apps', Spotify music keeps playing). Connected to both 5G and WiFi-6, when I want to quickly sear...

  • Casual Listener
  • ...usic keeps playing). Connected to both 5G and WiFi-6, when I want to quickly search a song, Spotify acts as though it has no connection for at least a minute. Going to the homepage, it also acts the same....
  • Vasil
  • Moderator
  • 479 Views
  • 1 replies
  • 0 likes
  • Connect
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to prevent Spotify from running on phone when in use on PC

I think used to be called Spotify connect. How to disable this useless and unnecessary feature that causes Spotify to run on our phone when using Spotify on a PC? Obviously I've already read countless forms and Googled everywhere for an answer. Being...

  • Gig Goer
  • I think used to be called Spotify connect.  How to disable this useless and unnecessary feature that causes Spotify to run on our phone when using Spotify on a PC?   Obviously I've a...
  • SpotifyCookieCo
  • Gig Goer
  • 49594 Views
  • 54 replies
  • 13 likes
  • Connect
  • 49594 Views
  • 54 replies
  • 13 likes

Superuser Contribution Option to disable automatic playback on Bluetooth Connect

Spotify automatically opens and starts playing music whenever I connect my phone to a bluetooth device. I really need an option to disable this! This occurs on all devices I've tested and has been an issue for a while.

  • Music Fan
  • Spotify automatically opens and starts playing music whenever I connect my phone to a bluetooth device. I really need an option to disable this!   This occurs on all devices I've tested a...
  • vanhedre
  • Newbie
  • 439907 Views
  • 58 replies
  • 77 likes
  • autoconnect
    autoplay
    bluetooth
    Connect
  • 439907 Views
  • 58 replies
  • 77 likes

Spotify Connect - Not all devices show up

I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the time spotify will only show me one device as being avai...

  • Newbie
  • I have a Vizio Smartcast sound bar and Amazon Echo that I use to play music from my Samsung android device. Initially connect worked perfectly, showing both devices. However, the majority of the t...
  • JordanR1_
  • Newbie
  • 1616 Views
  • 4 replies
  • 6 likes
  • Android
    Chromecast Android
    Connect
    Echo
  • 1616 Views
  • 4 replies
  • 6 likes

Superuser Contribution Google clock can not connect to Spotify

PlanPremiumCountryThe Netherlands DeviceOneplus 5Operating SystemAndroid 9 My Question or IssueSince a couple of weeks I make use of the Google clock, in which a function is built to make use of Spotify songs as wake up sound. I have to first start t...

  • Newbie
  • ...y alarm only beeps very loud without playing any Spotify song, and a message is shown. Translated from Dutch to English it says: 'can not connect to Spotify. You do not hear a Spotify alarm'. I r...
  • Grayer123
  • Visitor
  • 29885 Views
  • 29 replies
  • 9 likes
  • Connect
    Google Clock
    Spotify
  • 29885 Views
  • 29 replies
  • 9 likes

[Mobile][Connect] Be able to connect multiple phones to one speaker to queue and skip songs

There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when listening to music in a group.

  • Visitor
  • There would be a feature where you could connect multiple phones together to one account so that multiple people could queue songs to play rather than one person having all the control when l...
  • OscarDC
  • Moderator
  • 499 Views
  • 1 replies
  • 0 likes
  • Connect
    Mobile
  • 499 Views
  • 1 replies
  • 0 likes

[Connect] Connect stops working on Android app after few song skips

Very frustrating bug with spotify connect (android - windows). After I skip 5-10 songs connect just stops working on player activity. I need to close player and open it again to make it work again. Skipping songs from notification shade works as expe...

  • Visitor
  • Very frustrating bug with spotify connect (android - windows). After I skip 5-10 songs connect just stops working on player activity. I need to close player and open it again to make it work again....
  • 276 Views
  • 0 replies
  • 0 likes
  • Connect
  • 276 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android][Connect] How can I Remove devices?

I am unable to remove devices connected to my spotify account. Other devices that i didn't connect are listening from my spotify account. How can i remove all of them? I have already tried remove access option from APPS but it didn't work.

  • Visitor
  • I am unable to remove devices connected to my spotify account. Other devices that i didn't connect are listening from my spotify account. How can i remove all of them? I have already tried remove a...
  • Eni
  • Moderator
  • 529 Views
  • 1 replies
  • 0 likes
  • Android
    Connect
  • 529 Views
  • 1 replies
  • 0 likes

[Connect] Fix connect bugs on Android. Fix chart covers bug on Android

1. Spotify connect works half time on Android. It you try to skip a few songs connect just stops working. You can see video about it here:https://twitter.com/harvasyuk/status/1459594876312596481?s=20 2. When phone is in Ukrainian language chart cover...

  • Visitor
  • 1. Spotify connect works half time on Android. It you try to skip a few songs connect just stops working.  You can see video about it here: https://twitter.com/harvasyuk/status/1...
  • 255 Views
  • 0 replies
  • 0 likes
  • Connect
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android - Disable lock screen volume controle for Spotify Connect

PlanPremiumCountryNL DeviceXiaomi Mi 9T Pro Operating SystemAndroid 10.QKQ1 My Question or IssueHello, I'm having an issue and can't figure out how to solve this. I use a lot of Spotify Connect on my NAD Amp1 amplifier in our living room. The volume ...

  • Newbie
  • ...his. I use a lot of Spotify Connect on my NAD Amp1 amplifier in our living room. The volume controls are staying bound to Spotify Connect when I'm not using the App and when the screen is locked. M...
  • Eni
  • Moderator
  • 554 Views
  • 1 replies
  • 0 likes
  • Android
    Connect
    lockscreen
    volume
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android auto and Apple CarPlay][Connect] Paid service for Android auto and Apple CarPlay

Spotify stopped working correctly with Android auto and Apple CarPlay on purpose because you are making the car Thing. But if you have an expensive car you don't want another thing on you dashboard. Why not add a subscription option to reactivate the...

  • Casual Listener
  • Spotify stopped working correctly with Android auto and Apple CarPlay on purpose because you are making the car Thing. But if you have an expensive car you don't want another thing on you dashboard. ...
  • Yordan
  • Moderator
  • 366 Views
  • 3 replies
  • 0 likes
  • Android auto and Apple CarPlay
    Connect
  • 366 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Connect] Issue with Android 11

My Spotify App stops playback when connected with a JBL Clip 3 speaker at intermittent times. The phone is a Samsung S10e which recently upgraded to Android 11 software. Did not have these issues with previous Android versions.

  • Visitor
  • My Spotify App stops playback when connected with a JBL Clip 3 speaker at intermittent times. The phone is a Samsung S10e which recently upgraded to Android 11 software. Did not have these issues w...
  • Novy
  • Moderator
  • 405 Views
  • 1 replies
  • 0 likes
  • Connect
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Connect] Volume controle with spotify connect via an other device

It would be great if it could be possible that you can controle the volume of one divice per Spotify Connect on an other divice.

  • Casual Listener
  • It would be great if it could be possible that you can controle the volume of one divice per Spotify Connect on an other divice.
  • EnCo
  • Casual Listener
  • 859 Views
  • 4 replies
  • 0 likes
  • Android
    Connect
  • 859 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android][Connect] Won't play in Bluetooth headphones.

I have tried the suggestions I found. Nothing changed in my Spotify. I logged out and back in, I deleted the app and installed again. I deleted the connections on my phone and established them again. It was working yesterday and now it's not and noth...

  • Casual Listener
  • I have tried the suggestions I found.   Nothing changed in my Spotify. I logged out and back in, I deleted the app and installed again. I deleted the connections on my phone and established t...
  • Eni
  • Moderator
  • 1477 Views
  • 5 replies
  • 1 likes
  • Android
    Connect
  • 1477 Views
  • 5 replies
  • 1 likes

Superuser Contribution Connect - volume and timeline greyed out on Windows when playing through Android

PlanPremiumCountryUKDeviceiBasso DX300 and Samsung S2 tabletOperating SystemAndroid 7 and 9, Win10 My Question or IssueWhen controlling on Win10 and playing through Android the volume and timeline sliders are greyed out. I think they worked before. T...

  • Casual Listener
  • Plan Premium Country UK Device iBasso DX300 and Samsung S2 tablet Operating System Android 7 and 9, Win10   My Question or Issue When controlling on Win10 and playing through Android t...
  • Ver
  • Spotify Legend
  • 1060 Views
  • 4 replies
  • 0 likes
  • Android
    Connect
    Windows
  • 1060 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android][Connect] (Android) Problem with app connecting to internet

About a month ago now, after an update, my Spotify app has since been having connection problems. I pay for premium and have never really had any issues, but now whenever I get on the app it says "no internet connection available." Has problems conne...

  • Visitor
  • About a month ago now, after an update, my Spotify app has since been having connection problems. I pay for premium and have never really had any issues, but now whenever I get on the app it says "n...
  • Jeremy
  • Spotify Legend
  • 467 Views
  • 2 replies
  • 5 likes
  • Android
    Connect
  • 467 Views
  • 2 replies
  • 5 likes

[Android][Connect] Kann mich nicht in die App loggen

Nutze die app seit Jahren problemlos, bis vor kurzem ständig die Meldung kam, ich wäre nicht mit dem Internet verbunden, obwohl das nicht der Fall war. Habe versucht das Handy neu zu starten, das Cache gelöscht und schließlich die app de- und wieder ...

  • Visitor
  • Nutze die app seit Jahren problemlos, bis vor kurzem ständig die Meldung kam, ich wäre nicht mit dem Internet verbunden, obwohl das nicht der Fall war. Habe versucht das Handy neu zu starten, das Cac...
  • 294 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
  • 294 Views
  • 0 replies
  • 0 likes

[Android][Connect] Stream MP3 files from my computer

As the title states, I want to be able to Stream MP3 files from my computer, through the Spotify App On my Phone Or Add MP3 files to the Spotify App by connecting my Phone to my computer and copying the files to the Spotify App Via windows explorer. ...

  • Casual Listener
  • As the title states, I want to be able to Stream MP3 files from my computer, through the Spotify App On my Phone Or Add MP3 files to the Spotify App by connecting my Phone to my computer and c...
  • lenherr
  • Casual Listener
  • 287 Views
  • 1 replies
  • 1 likes
  • Android
    Connect
  • 287 Views
  • 1 replies
  • 1 likes