Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Connection issues

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50868 Views
  • 66 replies
  • 25 likes
  • 50868 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881511 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881511 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27282 Views
  • 4 replies
  • 0 likes
  • 27282 Views
  • 4 replies
  • 0 likes

Superuser Contribution Album covers fail to download completely.

PlanPremiumCountryUSADeviceMoto G5s, Droid Maxx (dug it up to rule out the G5s)Operating SystemAndroid Oreo, Android 4.4.4 My Question or IssueSpotify staff, For around 3-4 weeks, nearly all of the album covers don't finish downloading. Happens when ...

  • Newbie
  •   Plan Premium Country USA Device Moto G5s, Droid Maxx (dug it up to rule out the G5s) Operating System Android Oreo, Android 4.4.4   My Question or Issue Spotify staff,   ...
  • Peter
  • Spotify Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • Album Cover
    Connection issues
  • 608 Views
  • 1 replies
  • 0 likes

Connection stuck with ISP Ho Mobile / Vodafone IT

PlanPremiumCountryItalyDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueHo Mobile / Vodafone IT users have had connection stuck problems for a few months.This is a well known problem here, it plays 2/3 songs then gets stuck: i...

  • Music Fan
  • Plan Premium Country Italy Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue Ho Mobile / Vodafone IT users have had connection stuck problems for a fe...
  • ultradj83
  • Music Fan
  • 1062 Views
  • 8 replies
  • 2 likes
  • Connection issues
    ho mobile
    vodafone
  • 1062 Views
  • 8 replies
  • 2 likes

Spotify dosent connect with Wi Fi in iPhone

Hey guys my Spotify takes an extremely long time connecting or not connecting at all using the Wi Fi connection but connects immediately using mobile internet.I am using the most recent updated version of Spotify and using iOS 8.4 on my iPhone 6.Plea...

  • Newbie
  • Hey guys my Spotify takes an extremely long time connecting or not connecting at all using the Wi Fi connection but connects immediately using mobile internet. I am using the most recent updated ver...
  • Daniel
  • Community Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • Connection issues
    Wi-Fi
  • 563 Views
  • 1 replies
  • 0 likes

spotify doesn't open

Hey all,Can someone help me out pls.I have resetted my android fone the day before yesterday.So when i installed spotify again it opened once. So i logged on. But now, everytime i want too open spotify, it throws me out.I already tried a few times wi...

  • Newbie
  • Hey all, Can someone help me out pls. I have resetted my android fone the day before yesterday. So when i installed spotify again it opened once. So i logged on. But now, everytime i want too op...
  • camillo75
  • Community Legend
  • 769 Views
  • 5 replies
  • 0 likes
  • Connection issues
  • 769 Views
  • 5 replies
  • 0 likes

APN Issues

I have been using spotify for quite some time and am very happy with it. I noticed at work today that when I loose all mobile signal Spotify thinks I am disconnected from the internet even when a valid internet connection exists with wifi. I am able ...

  • Newbie
  • I have been using spotify for quite some time and am very happy with it.   I noticed at work today that when I loose all mobile signal Spotify thinks I am disconnected from the internet e...
  • 1686 Views
  • 0 replies
  • 4 likes
  • APN
    Connection issues
    VPN
  • 1686 Views
  • 0 replies
  • 4 likes

Problems connecting to Spotify Samsung s6 edge

My phone will not connect to spotify, although I am connected to WiFi. Anyone else had this issue? I have deleted and redownloaded the app with no success. Any help is appreciated.Thanks!

  • Newbie
  • My phone will not connect to spotify, although I am connected to WiFi. Anyone else had this issue? I have deleted and redownloaded the app with no success. Any help is appreciated. Thanks!
  • Jordi
  • Community Legend
  • 793 Views
  • 1 replies
  • 0 likes
  • Connection issues
  • 793 Views
  • 1 replies
  • 0 likes

Solved!! [UPDATED 13/02/15] [HTC M8 on T-Mobile] [HELP] Information request

UPDATE:- HTC & T-Mobile have released the Lollipop update (Android 5.0.1). Some users are reportig that they can now stream sucessfully after applying this update. If you are affeced and have not yet received the update please manually check for upda...

  • Community Legend
  • UPDATE:- HTC & T-Mobile have released the Lollipop update (Android 5.0.1). Some users are reportig that they can now stream sucessfully after applying this update. If you are affeced and have not...
  • Daniel
  • Community Legend
  • 7351 Views
  • 33 replies
  • 0 likes
  • Connection issues
    HTC One_M8
    T-Mobile
  • 7351 Views
  • 33 replies
  • 0 likes

Spotify plays but it tells me no internet connection

After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotify has not internet connection even though I have a ...

  • Music Fan
  • After i start Spotify on my Android I can start a track (Samsung Galaxy Note 4) and turn the screen off, when i go back to change a track or choose another playlist everything is dark gray and Spotif...
  • palmer
  • Music Fan
  • 964 Views
  • 5 replies
  • 0 likes
  • Android 4.4.4
    Connection issues
    streaming
  • 964 Views
  • 5 replies
  • 0 likes